Britney Covin is a RUDE this has been the WORST place to ever rent from, they never fixed my…read morekitchen window that was broken for 2 YEARS. NEVER fixed a single thing since I've moved in. I had to pay everything out of my own pocket. I have a full paper trail and phone call logs about every single time I've tried to contact them and never fixed anything. I was living in my house for 3 years with NO LEASE because they would NEVER have anyone send me the paper work to sign and fill it out!! HOW DOSE THAT EVEN HAPPEN?! Britney Covin did NOT want to hear me about anything but wanted 6,000 because they closed down my portal to my rent, didn't want to send my ANY information to have that updated. Best believe I have a great attorney.

I would give 0 stars if I could. We have had bad experiences with realtor companies while leasing…read morebefore, but nothing like what we experienced with Key. Soon after moving in we discovered we had a leak in our roof, which then turned out to be several leaks all over the house. During the 12 month period we rented through them they sent maintenance out probably at least 5 times to "fix" it. It was NEVER corrected. We had asked for them to get professional roofers involved since it wasn't getting fix, it must have been beyond what maintenance could take care of. They sent a company out for a quote but nothing ever came of it. We can only assume they didn't want to spend the money on it. So nearly the entire 12 months we had leaks every time it rained, we had ceiling panels swell up with water, ceiling panels fall to the floor, who knows what growing in the framing, insulation and paneling. The last 3-4 months of the lease I was pregnant, so who knows what my baby and I were exposed to living with that mess!!! Had we been able to find a place we could afford sooner we would have broken our lease and moved early, as we would have had a right to. Sadly that didn't happen, but I am still angry our health and well-being was disregarded by this company. We had other complaints and maintenance requests that were never taken care of either, like a front porch that would swell with rain so the front door could hardly open, and the porch felt like it could collapse at any moment since it was most likely rotting. Bottom line, if you care about your families health and safety, steer clear! They may be nice enough people but they don't run their rental properties worth a damn. I have attached some of the pictures I took of various leaks we dealt with during our lease. There were others, some with ceiling tile falling out, but I don't have all of the pictures saved to my current phone to attach them. Please note, at NO point did the leasing office ever seem to consider this an emergency or a health hazard.

Very unimpressed with your agent Shelley Brooks. She has such a hot headed temper and she never…read morethinks before she speaks. She is never prepared and is always making you wait. I'm glad that we went with someone else.

Bobbi McGirr with Berkshire Hathaway was absolutely fantastic. We came to Abilene really having no…read moreidea what we wanted. We completely shifted gears twice and she just rolled with it, never allowing us to feel like a bother. She went above and beyond in so many ways, from being wonderfully accessible to inspectors and tradespeople (we were out of the area), to investigating potential hiccups before we even thought to ask questions. She is a seasoned veteran and I wouldn't hesitate to recommend her.

We use Gerard Real Estate to manage a rental house in Abilene Texas…read more They have done a superb job! We live 1500 miles away and we have found that we can trust Gerard Real Estate staff to handle any tenant issues and communicate with us. I highly recommend their services! Erik P

We rented a property through Gerard Property Management without seeing it in person, and…read moreunfortunately that decision exposed serious issues with how the unit was prepared. The home was not properly turned over prior to move-in. There were large, visible patch jobs on multiple walls, and the overall cleanliness was unacceptable. The condition of the unit upon arrival was far below any reasonable standard--unsanitary and clearly not ready for occupancy. And when I brought these issues to their attention, that was definitely something that they leaned on that this was site unseen, which was completely unacceptable. As someone with 10 years of experience in property management, I find it deeply concerning that a company would present a property in this state. There is a baseline level of care and habitability that management companies are responsible for, regardless of owner involvement. That standard was not met here. We had to arrange for professional cleaners two days in an row after move-in, totaling 16 hours of work just to make the space livable. Maintenance issues took OVER a full week to address. During this process, communication was inconsistent. When I raised these concerns with Cydney, I was told I was being "nitpicky," which was both dismissive and unprofessional given the severity of the issues. Questioning how SHE lives. Afterward, another representative (Jason/Justin) stepped in and did provide a rent credit while repairs and cleaning were completed, which was appreciated. However, the lack of accountability, poor communication, and initial condition of the property reflect broader operational issues. For property owners, I would caution that this company may not adequately protect or maintain your investment. For prospective tenants, I strongly advise against renting sight unseen through this management company. The experience suggests a pattern of inadequate preparation and reactive--not proactive--management.

I'm not sure who I talked to on the phone but I'm very unimpressed. The person I talked to was…read morechatting away really quickly and seemed like they were trying to rush to get me off the phone. I was asking about a rental property and instead of just telling me that they were in the process of fixing it up they went into great detail of everything that was being done and why. Then when I asked about their pet policy they said that they only "do" one pet, and since I had 2 they couldn't help me out, but if I had one they could. Which felt to me like they were implying if I should get rid of a pet I should get back in contact with them. From what I experienced over the phone I am very leery about trusting this company. They might be great to work with, but they seriously need to hire someone who has some better people skills to answer phone calls.

Rosanna's Realty was supposed to take care of my property because I hired them as property managers…read morebut they have failed to do their job. Rosanna's Realty (Bill Sumner) was hired to provide management services for my property but he often neglected to repair things for the renters. They were often late sending rent money which put a burden on me.

I rented an apartment on line, paid the admin fee of 200.00…read more Apartment rep came back and said I had to pay a 500.00 high risk deposit that was NON Refundable. I have always received my deposit back and have good references from previous landlords. I cancelled and they refuse to give back the admin fee. this happened all with 2-3 days. they state it would be up to corporate whether I received it back. never heard from them again and they do answer the texts sent requesting an update.

Honestly, I give you the highest rating because you are a welcoming and available service for your…read morecustomers and the best company I have come across here in the United States in terms of apartments.

Worst possible experience. Not sure who Remy represents other than himself. Most difficult person I…read morehave ever had to deal with in decades. I would avoid any transaction involving him. If wit want a loosing excuse he's the one. He will try baffle you with statistics- don't let him fool you. PLEASE read any contract VERY CAREFULLY he puts in exceptionally long time periods for himself because he is lazy. Then if you ever need to amend a listing he tries to sneak in other details for himself NEVER discussed. Save yourself time m and frustration. He says and he did graduate from college but must have missed the ethics course completely. He wants you to sign thing without reading. His staff or or team will do the same thing. They even followed me out to my car. He wants you to use a specific title company because he is part owner. It makes your skin crawl when he says it's to your advantage. Quote I can tell them how high to jump. clear indicator of character. This is the first time I've used Yelp and I'm glad it's available to share warnings in a busy world. His advertising photo is also photoshopped.

If you want the most progressive, energetic, and hard working agents.. Call Keller Williams…read moreAbilene. 325-692-4488

Heather at Red Apple did a great job at helping me through the process of buying a house in Clyde,…read moreTX. She was prompt, friendly, and professional. All the required paperwork was done smoothly and without a single hiccup. I couldn't be happier with the service I got with Red Apple!!

If zero starts was a thing.... this would be a first. We lived in a rental property for two years…read more When we moved in, it wasn't up to par cleanliness wise as we were told someone would clean before move in....I regret not taking pictures at move in. But fast forward to move out. We hired a cleaning service to clean the house as we always do when we move because we always have gotten our deposits back this way. Apparently not this time. Shawna, the owner/broker of Red Apple is rude, condescending and extremely unprofessional when it comes to dealing with issues and disputes. It's unfortunate to have someone in charge who is wreckless with their behavior and customs service. Word of mouth travels fast and far however. With enough bad reviews because of her, maybe it'll make a difference or maybe not. But I warn anyone that is considering Red Apple to reconsider. There are plenty of realtors who will appreciate a good tenant who pays on time and often really. I had a friend who experience the same thing and I regret not listening.

I had an excellent experience with Zachary O'Bosky! I interviewed 5 real estate agents, and I knew…read morethat Zach was the one for the job. His knowledge and professional expertise is terrific, and his responsiveness and negotiation skills is nothing short of amazing. I would not have been able to sell my home without Zach; he made the process so much easier! If you want your home sold fast, call Zach!

Suzanne and her team are fabulous!!! She helped us every step of the way. Very informative,…read moreknowledgeable and just a delight to be around. We closed on our new home in 4 weeks after meeting her. She'll keep you updated w/ everything. It was seriously a smooth and easy process. She is definitely a go getter. Sydney is just like Suzanne. Both these lovely ladies are fantastic!!! Highly recommended!!!

I currently own a home next door to a duplex owned by Augusta realtors - they have repeatedly…read moreignored my complaints about their tenants who have a dog that sits in the backyard barking all day and tearing up the fence between the houses - I am unable to walk into my backyard or take my small dogs back there because this large animal tries to bust the fence growling and barking to get at me. I have complained numerous times regarding these tenants about the dog and the loud racking of pipes on a pickup that they do many times a day as well often rattling my windows - I have emailed I have called I have texted Augusta and the issue is never resolved basically I was told by the company that the dog has a right to be there. So suffice it to say Augusta is not concerned about other tax paying citizens they are only concerned about collecting rent for their run down property

Do not rent from them there's no transparency and billing practices are made up if your utilities…read moreare allocated, forget trying to figure out their computation and metrics it's all fairy tale. You'll pay water, gas, street fee, recycle which is none for the entire community. If you put in a maintenance order be prepared to wait 90 days. Only your rent is due in a timely manner before the 1st you'll get reminded but what about this nasty toilet water in my sinks or infested termites making my life a living hell. Read you lease thoroughly because they'll tell you in your face "it's not what you were told, it's what's in writing"! I'd never had such a horrible experience in my life. I don't recommend this company to anyone. Don't believe the marketing pics, please your feelings will be hurt! Pool hasn't worked in 5years. Laundry room is disgusting not fit for strays.