Britney Covin is a RUDE this has been the WORST place to ever rent from, they never fixed my…read morekitchen window that was broken for 2 YEARS. NEVER fixed a single thing since I've moved in. I had to pay everything out of my own pocket. I have a full paper trail and phone call logs about every single time I've tried to contact them and never fixed anything. I was living in my house for 3 years with NO LEASE because they would NEVER have anyone send me the paper work to sign and fill it out!! HOW DOSE THAT EVEN HAPPEN?! Britney Covin did NOT want to hear me about anything but wanted 6,000 because they closed down my portal to my rent, didn't want to send my ANY information to have that updated. Best believe I have a great attorney.

I would give 0 stars if I could. We have had bad experiences with realtor companies while leasing…read morebefore, but nothing like what we experienced with Key. Soon after moving in we discovered we had a leak in our roof, which then turned out to be several leaks all over the house. During the 12 month period we rented through them they sent maintenance out probably at least 5 times to "fix" it. It was NEVER corrected. We had asked for them to get professional roofers involved since it wasn't getting fix, it must have been beyond what maintenance could take care of. They sent a company out for a quote but nothing ever came of it. We can only assume they didn't want to spend the money on it. So nearly the entire 12 months we had leaks every time it rained, we had ceiling panels swell up with water, ceiling panels fall to the floor, who knows what growing in the framing, insulation and paneling. The last 3-4 months of the lease I was pregnant, so who knows what my baby and I were exposed to living with that mess!!! Had we been able to find a place we could afford sooner we would have broken our lease and moved early, as we would have had a right to. Sadly that didn't happen, but I am still angry our health and well-being was disregarded by this company. We had other complaints and maintenance requests that were never taken care of either, like a front porch that would swell with rain so the front door could hardly open, and the porch felt like it could collapse at any moment since it was most likely rotting. Bottom line, if you care about your families health and safety, steer clear! They may be nice enough people but they don't run their rental properties worth a damn. I have attached some of the pictures I took of various leaks we dealt with during our lease. There were others, some with ceiling tile falling out, but I don't have all of the pictures saved to my current phone to attach them. Please note, at NO point did the leasing office ever seem to consider this an emergency or a health hazard.

We use Gerard Real Estate to manage a rental house in Abilene Texas…read more They have done a superb job! We live 1500 miles away and we have found that we can trust Gerard Real Estate staff to handle any tenant issues and communicate with us. I highly recommend their services! Erik P

We rented a property through Gerard Property Management without seeing it in person, and…read moreunfortunately that decision exposed serious issues with how the unit was prepared. The home was not properly turned over prior to move-in. There were large, visible patch jobs on multiple walls, and the overall cleanliness was unacceptable. The condition of the unit upon arrival was far below any reasonable standard--unsanitary and clearly not ready for occupancy. And when I brought these issues to their attention, that was definitely something that they leaned on that this was site unseen, which was completely unacceptable. As someone with 10 years of experience in property management, I find it deeply concerning that a company would present a property in this state. There is a baseline level of care and habitability that management companies are responsible for, regardless of owner involvement. That standard was not met here. We had to arrange for professional cleaners two days in an row after move-in, totaling 16 hours of work just to make the space livable. Maintenance issues took OVER a full week to address. During this process, communication was inconsistent. When I raised these concerns with Cydney, I was told I was being "nitpicky," which was both dismissive and unprofessional given the severity of the issues. Questioning how SHE lives. Afterward, another representative (Jason/Justin) stepped in and did provide a rent credit while repairs and cleaning were completed, which was appreciated. However, the lack of accountability, poor communication, and initial condition of the property reflect broader operational issues. For property owners, I would caution that this company may not adequately protect or maintain your investment. For prospective tenants, I strongly advise against renting sight unseen through this management company. The experience suggests a pattern of inadequate preparation and reactive--not proactive--management.

The house I rented was a bit expensive for the condition but it worked for what I needed at the…read moretime. I think the ACU neighborhood is just high in general. It was very convenient to live a few blocks from my child's school. They were always quick to make repairs when I called them in. I really enjoyed being able to pay my rent over the phone using my debit card with no extra fees. It was a bit of a hassle to get a portion of my deposit back. The cleaning fees were expensive. They're not the worst place to rent from in Abilene.

Hope they are better realtors than property managers because they suck. I had to call them during…read morethe whole process to find out what was going on with the house we were trying to rent. Never once did they contact me. Finally they said they needed one more week to clean before we could move in. Well when I moved in nothing had been done, no dusting or cleaning of any kind, holes in the walls trash in the yard. Worse thing is the carpets are stained from previous renters and never sent anyone out to attempt to clean them. Disgusted by the condition of the house when we got it and the poor customer service. I feel bad for the owners of this house because it's not being taken care of by the people being paid to take care of it.

Please, I repeat please stay as far away from them as you can!!!! They are terrible to deal with!…read moreMaintenance requests are never answered. Their customer service is horrible, and when your lease ends they will find every excuse to take your whole deposit. It makes me feel just a bit better knowing I can save someone so much hassle by writing this review. They are the WORST property managers I have ever heard of anyone dealing with. If you can at all help it, find another house because they are nothing but trouble and disappointment.

I'm not sure who I talked to on the phone but I'm very unimpressed. The person I talked to was…read morechatting away really quickly and seemed like they were trying to rush to get me off the phone. I was asking about a rental property and instead of just telling me that they were in the process of fixing it up they went into great detail of everything that was being done and why. Then when I asked about their pet policy they said that they only "do" one pet, and since I had 2 they couldn't help me out, but if I had one they could. Which felt to me like they were implying if I should get rid of a pet I should get back in contact with them. From what I experienced over the phone I am very leery about trusting this company. They might be great to work with, but they seriously need to hire someone who has some better people skills to answer phone calls.

Rosanna's Realty was supposed to take care of my property because I hired them as property managers…read morebut they have failed to do their job. Rosanna's Realty (Bill Sumner) was hired to provide management services for my property but he often neglected to repair things for the renters. They were often late sending rent money which put a burden on me.

Unresponsive and take forever to fix anything. Seems like they primarily want to rent to military…read morewho are in and out and are less likely to care that a fence has been broken and unfixed for 6 months.

I lived in a Cooksey rental property for a year. Before a month into our contract we had informed…read morethem of a LONG list of problems with the property that became apparent upon moving in: broken cabinets, non-functional garage doors, bugs, heavily stained carpets. After 2-3 calls Cooksey did just enough to keep us at bay - sprayed for bugs, sent someone to assess the garage doors (ignored the carpets and cabinets). Upon moving out, Cooksey began to attempt to bill us for things that were never taken care of, and not damaged by us: dirty carpets, garage doors. Overall, the contract with Cooksey was painful and frustrating. Beyond things not getting done, my main frustration was with the way my roommates and I were handled. Never were things taken care of timely or fully. Icing on the cake, VERY rude interactions over the phone and always avoided what was really going on. Don't rent from Cooksey.

Can not say enough great things about Amber! Not only did she help us find a house that was perfect…read morefor us, but she knew our needs well enough to do it while we lived in another state! Customer service and communication are everything when you are trying to buy a home. Amber has 100% nailed both of those things plus extra requests from us and gave us video updates to show the building progress on the home!! We are so grateful for her talent and can't wait to move in!

From the owner: Buying or selling your home does not have to be stressful when working with the Kimmel Team. We…read morehave the experience and expertise to give you an easy real estate transaction experience and you might even have fun. We love what we do and take pride in doing a job well done. Reaching your goals is our number one priority and we know that those are not the same for everybody. Whether you are buying or selling one home in a life time of fifty, we want to be your number one choice REALTOR. We specialize in military relocation, first time home buyers, luxury, commercial, and investment properties. We look forward to meeting you and helping you with all your real estate needs.