"T've gone to Dr. Guiv for about 15 years. She is top notch. She is caring, warm, and empathetic…read more More importantly, she knows "her stuff" and is an excellent diagnostician. She has volunteered on more than one occasion to comment on other aspects of my health, showing me that she cares about me as a whole. I had read some of these reviews before I saw her, and was prepared for a cold, rather brusque physician. That's OK with me....they're not all warm and cuddly. BUT, Dr. Guiv is lovely and has been nothing but kind, patient, and caring with me, In 15 years, I have never seen anything but kindness and compassion. My whole family goes to her, and I have recommended her to many friends. The entire staff is friendly and knowledgeable. I recommend Dr. Guiv. She's a gem.

I can't begin to rip her and the office hard enough over the unprofessionalism that I just dealt…read morewith. I have been a patient for over 5 years. Recently, the office has switched to outsourcing incoming calls for scheduling etc. I called the office number to make an appointment and spoke to a remote worker who was zero help. She told me that there was "no doctor by that name at this center". I asked her to hold on, I read back Dr Guivs number and she confirmed it was the right number but they "had no record of that doctor". I hung up and tried Google. Dr Guiv now had a location in Westlake. I call that number and I'm told "Dr Guiv isn't accepting any new patients or any old patients from the West Hills location". I'm in the middle of being treated for a condition and now she won't see me anymore? I asked if she had transferred her West Hills patients to another MD - NO. So now I'm stuck, waiting over a month to see a new MD and start all over again. No notice was sent to any of her patients about her departure etc. She seems to care less about her patients - whatever the situation is with the old practice, you don't sht on people like this.

I've been back to Dr. Matthew after leaving Kaiser 3 years ago and my previous review still stands…read more He is exceptional and I always enjoy my annual visit. Dr. Matthew is still the ever kind, personable and patient physician I had from the very beginning. I wish my other physicians were as great as he. Even better, I wish he could also be my primary care physician. I hope he continues practicing for a long time!

I used to think of Dr. Matthew as a kind and caring doctor but after the most recent visit - I…read moredon't know I would say that anymore. He was dismissive, condescending and very rude. No one goes to their GI doctor because they're feeling fine and I assure you I am not fine. I have been through a lot with this disease and this is the last thing I needed. I feel defeated and sad and left there with no let answers than I had before. Really just awful to feel this way when i'm already down from having this dreadful disease taking over my life. Sad- because there aren't many good GI doctors around the valley now.

Dr Herr & his entire staff are beyond helpful. Dr Herr is patient, understanding and very caring. I…read morewould recommend him to anyone !

I had two appointments with Dr. Guiv, a preliminary exam followed by a procedure at West Hills. I…read morefound Dr. Guiv to be outstanding, very thorough, very knowledgeable, and compassionate in a no nonsense sort of way. I knew I was in good hands as she took the time to discuss my general health and history and provided some informative and helpful advice. On the day of my procedure, everything went so efficiently. I was a bit groggy after the procedure and repeatedly asked questions, yes... the same questions, which Dr. Guiv answered with the same attitude as the first time I asked. I really like Dr. Guiv.

Good doctor. I've only seen him once in the office and subsequently for an endoscopy but I liked…read morehis friendliness and directness. The issue was clear and an endoscopy was obviously required. He explained the situation clearly. For follow-up, I saw his nurse practitioner, Maryam Fathi. I am usually hesitant to see any health care professionals except doctors, but she was great. She recommended a change in medication to a more recent product which may have fewer side effects and she had time for me when I brought up another G I issue.

STAY AWAY FROM THIS OFFICE! They only care about getting…read moremoney from your insurance. Not to provide a service. Right after my colonoscopy and endoscopy procedure( which felt like assembly line separated by curtains) i saw doctorBadii and you mentioned there's a minor issue in my endoscopy, and I should make an appointment But I was rescheduled twice. Finally I made another appointment for today. Which was confirmed by their automatic phone service. When I go in today, they said the doctor is on vacation! I asked Julie the manager, the office manager if it's possible to see another doctor or nurse practitioner after fifteen minutes. She said they're all busy, not once. Did she apologize for wasting my time.

I arrived for my 10a appointment at 950a. Entered exam room…read moreat 11a. Total face to face with the doctor, 10 min. Not good.

Getting follow-up information is nearly impossible. Horribly inefficient people to deal with. Maybe…read morethe most impersonal disorganized medical care I've ever encountered.

Considering what I went in for (colonoscopy), the doctor and staff helped make the procedure less…read moredifficult

Dr. Ron was amazing, he explained everything to me regarding my scheduled colonoscopy procedure. I…read morefelt reassured knowing my azz was in seasoned hands. : )

This review is offered as a warning to others that, based on my experience, expect many hassles…read morewith incorrect codings for insurance and inaccurate billing. Background: My primary referred me at 58 years old for my first colonoscopy as standard preventative care. I have no history of cancer, polyps or anything of the sort and am in excellent health so the procedure is 100% covered. Dr Chitayat is in network for my insurance and it was my first visit to his office. The visit was mandatory to draw blood and consult prior to a colonoscopy (in other words, you can't just schedule a colonoscopy. You must visit the doctor first). The office visit was routine, all was fine and the colonoscopy scheduled with the nearby surgery center. ALL of this is 100% covered by Blue Cross/Blue Shield if everything is in network as it was. A week prior to the surgery, the center called to say I would owe $900 when I arrived. I said that was incorrect and explained it was my first colonoscopy and everyone was in network. The surgery center said that Dr Chitayat's office coded it as a colonoscopy based on "previous polyp history" and therefore it was not 100% covered as preventative care. After my explanation that I had never ever had a colonoscopy or previous polyp history, the surgery center had to call Dr Chitayat's office and have them resubmit the proper code for insurance. Dr Chitayat's office corrected it and I was not forced to erroneously pay $900 on day of surgery. To maker matters worse, Dr Chitayat's office INCORRECTLY coded the pre-surgery mandated office visit when submitting the claim to Blue Cross/Blue Shield, thus I received a bill for the office consultation as well. Again, this was WRONG because the visit was 100% covered (corroborated by Blue Cross multiple times) since it was my first colonoscopy and the Dr was in network. Since the Dr's office sent a particular code (the WRONG one), I was being told by Dr Chitayat's office that I was on the hook for the difference. My wife and I attempted to contact the office billing person for WEEKS and left multiple messages requesting a return call. They do not return phone calls at all. We finally went into the Dr's office and spoke directly with the office manager and explained that their billing person would not return messages and we were not going to pay a bill that was incorrectly submitted by them. The office manager referenced the billing person "being young and new" which, quite frankly, is irrelevant and reflective of a poorly managed practice. The office clearly has issues with their billing and in filing accurate claims. Our insurance has been quite helpful but said they can not change a submitted code and the Dr's office must do so and resubmit the corrected claim. Despite Dr Chitayat seeming to be a fine doctor (there were no issues with the actual procedure), I strongly recommend avoiding this practice unless you want never handling hassles due to their subpar billing procedures.

Great care, wonderful staff. I trust them with my life. The nurses especially were so warm and…read morekind.

I would give it 0 stars but I don't have that option! Do not go to this place, what a nightmare! We…read morearrived to a war zone, the building is totally under construction, couldn't even find the entrance, construction trucks and fencing surrounding the front, no signage, looked like it was closed. Finally get inside to a totally demolished lobby, find the elevator, go up to the UCLA office, sign in, it's 7 AM, for an 8 AM appointment, I was told I needed to be there an hour ahead of my 8 o'clock apt. The women at the desk ask why am I here so early, the Doctor doesn't come in until 8:30, again, I was told by UCLA to be there by 7:00. So I precede to wait. Around 7:30 a couple come in says there apt is at 8:30, the receptionist tells them it's at 9:30 and the women pitches a holy fit and insist it's at 8:30 and will not take no for an answer. So to quiet her down they take her husband back ahead of me, ( we both had the same Dr). I question the fact that he jumped the line, they insist they just lied to quit the wife down (she has left so didn't hear my conversation) but I now sit out in the lobby for another 15 min when they finally take me back, get me ready for my procedure and roll me into a corner so I couldn't see anything, the receptionist comes back and tells me I'm still going to be first, at 8:30, and the gentleman they took back first is in a corner somewhere and again I'm told he will have to wait, I'm first in line but the Dr running late because she has small children and it's the first week of school????!! By around 8:45 I'm still waiting when they finally take me into a procedure room where I wait until 9:00, another 15 min when the Dr FINALLY shows up. Come to find out he jumped the line and the reason the Dr was late is she was doing his procedure first ahead of me! My husband was in the lobby when he came out to join his loud mouth wife! Moral of the story is if you are obnoxious and loud enough you jump to the front of the line! My husband sat in the waiting room for 3 hours because of this and nobody their seemed to give a hoot. Never again, I'm going to find a different Dr and facility and it won't be with UCLA!

I'm impressed by how personable Dr. Paya and his staff is. From the moment I made my first call…read morethroughout any follow ups and ensuring on was on track to getting all of my requirements done. If you have any questions do not hesitate to call them. Dr. Paya offers free consultation-take advantage to get all of the answers to your questions.

My name is Lexis and I just had a Lipo360 procedure with Dr. Paya And I had the most wonderful…read moreexperience! They were extremely kind, caring and professional preop all the way to postop. During surgery, the two nurses were absolutely amazing. Georgie was so kind and explained everything and even held my hand when I needed during the procedure and kept giving me warm blankets and making sure I took deep breath ! I forgot what the females name was I think it's Gabbie, but she was so incredibly kind and sweet and supportive and helpful and even put on country music for me. During the procedure doctor made me feel so comfortable and explain everything that he was doing. doctor even gave me his personal number and answered any questions that I have and I am so thankful for such a wonderful experience with them 10 out of 10 for the office staff the nurses and even Maria. She is so sweet and kind they genuinely care about you and want you to feel amazing. I'm only day three post operation and I am healing wonderfully. I just can't say thank you enough to dr Paya and his wonderful staff and team

Dr. Schenkel actually listens to a patient which is really rare in the medical field. His knowledge…read moreon many subjects is really amazing. He doesn't hurry you on so you have time to talk to him. Marjorie Eisenberg

Shout-out to the Best Primary Care Team!…read more First of all, I'd like to thank Dr. Schenkel, Mrs. Schenkel, and the amazing medical assistants. You are all truly rock stars! Dr. Schenkel, you are the best of the very best, and I'm so grateful to have found you here in West Hills. Your dedication, compassion, and professionalism make such a difference. Thank you for your outstanding service in the field of medicine. You are a truly valuable member of our community!