"T've gone to Dr. Guiv for about 15 years. She is top notch. She is caring, warm, and empathetic…read more More importantly, she knows "her stuff" and is an excellent diagnostician. She has volunteered on more than one occasion to comment on other aspects of my health, showing me that she cares about me as a whole. I had read some of these reviews before I saw her, and was prepared for a cold, rather brusque physician. That's OK with me....they're not all warm and cuddly. BUT, Dr. Guiv is lovely and has been nothing but kind, patient, and caring with me, In 15 years, I have never seen anything but kindness and compassion. My whole family goes to her, and I have recommended her to many friends. The entire staff is friendly and knowledgeable. I recommend Dr. Guiv. She's a gem.

Wildly unprofessional to the extent that I am wondering if her negligence is due to bias, religious…read moreor otherwise. I work in health care, and do not generally experience this kind of thing. I was told to see her and schedule a medical procedure involving surgery. I was not provided other options. I scheduled to meet her. She was extremely brief and direct, but kindly. I liked her in the brief time I met her. I scheduled the procedure many months in advance and never spoke with her again. The week prior I did her prep protocol. I am aware that people can feel ill prior but I was so violently ill for 3 days with her prep care medicine that I was up all night sick and unable to function. It impacted my family as I was incredibly ill. Faint, hot/ cold, throwing up, sick in a car. The only times I have ever been that sick are when 1) I was in the ER with my appendicitis and 2) directly after a six hour surgery due to anesthesia. Also once in Paris after having shellfish but that passed in 5-6 hours, this went on for days. I let the office know multiple times and asked if she could please talk with me. I spoke with reception and an assistant, no nurse and no doctor. They reduced the medicine and I started to feel better. I spoke with a family member who is a hospitalist out of state and he was really concerned. I asked about other options and was told there are some, not as solid, but less likely to make me sick and suggested I speak with the doctor. I called the office to discuss but was shut down. Given the effect of the medication, I was also hesitant to go under without talking with her. I canceled the surgery as I really believe in patient care and that the cure should not be worse than the issue. She then sent me a letter I was fired as a patient, certified mail, due to a break down of communication. In other words, there was no communication but me, very sick, asking for a phone call. How could she take the time to arrange that but not call me back when I was incredibly ill from her prep? I believe I am fairly low risk, so having that conversation would have been much appreciated as well. Yet, impressively, she chose to fire me as a patient due to what, why, I wanted to speak with the doctor who prescribed me medication that made me sick? As if I was trying to run back to her after I canceled my surgery? All I wanted was a phone call at the beginning. I do know how busy doctors are and that trivial matters can weigh them down, but I was incredibly sick. The ability to be humble and kind is what makes this world a good place, and had she taken a moment to discuss options I probably would have just moved forward. I still do not have any questions answered. I dislike leaving bad reviews in the health care space, but there is a lot of arrogance and sometimes it is important - she found it necessary to treat me abusively and so there it is. I am not a lab rat and certainly not going to allow someone to perform surgery on me that is so callous they won't take a minute out of their day to speak with me and assuage the issue they created. Patients do need to advocate for their care, we are human and not everything is suited to everyone.

I've been back to Dr. Matthew after leaving Kaiser 3 years ago and my previous review still stands…read more He is exceptional and I always enjoy my annual visit. Dr. Matthew is still the ever kind, personable and patient physician I had from the very beginning. I wish my other physicians were as great as he. Even better, I wish he could also be my primary care physician. I hope he continues practicing for a long time!

I used to think of Dr. Matthew as a kind and caring doctor but after the most recent visit - I…read moredon't know I would say that anymore. He was dismissive, condescending and very rude. No one goes to their GI doctor because they're feeling fine and I assure you I am not fine. I have been through a lot with this disease and this is the last thing I needed. I feel defeated and sad and left there with no let answers than I had before. Really just awful to feel this way when i'm already down from having this dreadful disease taking over my life. Sad- because there aren't many good GI doctors around the valley now.

Dr Herr & his entire staff are beyond helpful. Dr Herr is patient, understanding and very caring. I…read morewould recommend him to anyone !

I had two appointments with Dr. Guiv, a preliminary exam followed by a procedure at West Hills. I…read morefound Dr. Guiv to be outstanding, very thorough, very knowledgeable, and compassionate in a no nonsense sort of way. I knew I was in good hands as she took the time to discuss my general health and history and provided some informative and helpful advice. On the day of my procedure, everything went so efficiently. I was a bit groggy after the procedure and repeatedly asked questions, yes... the same questions, which Dr. Guiv answered with the same attitude as the first time I asked. I really like Dr. Guiv.

First visit. Waited on the office for over an hour. Still…read morewaiting. Said there "weren't enough rooms." Not good.

l had an appointment at 10:00AM and I reported at 9:45AM and wait until 11:15AM but no one kept…read moreeyes on me. I left the office with anger. I don't think this doctor is reliable and care of patients at all.

This review is NOT for the doctor but the office! THIS…read moreOFFICE US A MESS ! Kristine the procedure scheduler does not follow up with her work! There is also along time wait to talk to an office staff. Lines are always busy! Long time wait to talk to a person!!

Best doctor ever! But sadly, I am told that he retired last fall. I'm just going to put that…read moreright here, since nobody else has done that on yelp. His office staff is very nice and can match you up with one of their other doctors. They have access to Rothman's records. DR. ROTHMAN IS RETIRED.

Considering what I went in for (colonoscopy), the doctor and staff helped make the procedure less…read moredifficult

Dr. Ron was amazing, he explained everything to me regarding my scheduled colonoscopy procedure. I…read morefelt reassured knowing my azz was in seasoned hands. : )

This review is offered as a warning to others that, based on my experience, expect many hassles…read morewith incorrect codings for insurance and inaccurate billing. Background: My primary referred me at 58 years old for my first colonoscopy as standard preventative care. I have no history of cancer, polyps or anything of the sort and am in excellent health so the procedure is 100% covered. Dr Chitayat is in network for my insurance and it was my first visit to his office. The visit was mandatory to draw blood and consult prior to a colonoscopy (in other words, you can't just schedule a colonoscopy. You must visit the doctor first). The office visit was routine, all was fine and the colonoscopy scheduled with the nearby surgery center. ALL of this is 100% covered by Blue Cross/Blue Shield if everything is in network as it was. A week prior to the surgery, the center called to say I would owe $900 when I arrived. I said that was incorrect and explained it was my first colonoscopy and everyone was in network. The surgery center said that Dr Chitayat's office coded it as a colonoscopy based on "previous polyp history" and therefore it was not 100% covered as preventative care. After my explanation that I had never ever had a colonoscopy or previous polyp history, the surgery center had to call Dr Chitayat's office and have them resubmit the proper code for insurance. Dr Chitayat's office corrected it and I was not forced to erroneously pay $900 on day of surgery. To maker matters worse, Dr Chitayat's office INCORRECTLY coded the pre-surgery mandated office visit when submitting the claim to Blue Cross/Blue Shield, thus I received a bill for the office consultation as well. Again, this was WRONG because the visit was 100% covered (corroborated by Blue Cross multiple times) since it was my first colonoscopy and the Dr was in network. Since the Dr's office sent a particular code (the WRONG one), I was being told by Dr Chitayat's office that I was on the hook for the difference. My wife and I attempted to contact the office billing person for WEEKS and left multiple messages requesting a return call. They do not return phone calls at all. We finally went into the Dr's office and spoke directly with the office manager and explained that their billing person would not return messages and we were not going to pay a bill that was incorrectly submitted by them. The office manager referenced the billing person "being young and new" which, quite frankly, is irrelevant and reflective of a poorly managed practice. The office clearly has issues with their billing and in filing accurate claims. Our insurance has been quite helpful but said they can not change a submitted code and the Dr's office must do so and resubmit the corrected claim. Despite Dr Chitayat seeming to be a fine doctor (there were no issues with the actual procedure), I strongly recommend avoiding this practice unless you want never handling hassles due to their subpar billing procedures.

Great care, wonderful staff. I trust them with my life. The nurses especially were so warm and…read morekind.

I would give it 0 stars but I don't have that option! Do not go to this place, what a nightmare! We…read morearrived to a war zone, the building is totally under construction, couldn't even find the entrance, construction trucks and fencing surrounding the front, no signage, looked like it was closed. Finally get inside to a totally demolished lobby, find the elevator, go up to the UCLA office, sign in, it's 7 AM, for an 8 AM appointment, I was told I needed to be there an hour ahead of my 8 o'clock apt. The women at the desk ask why am I here so early, the Doctor doesn't come in until 8:30, again, I was told by UCLA to be there by 7:00. So I precede to wait. Around 7:30 a couple come in says there apt is at 8:30, the receptionist tells them it's at 9:30 and the women pitches a holy fit and insist it's at 8:30 and will not take no for an answer. So to quiet her down they take her husband back ahead of me, ( we both had the same Dr). I question the fact that he jumped the line, they insist they just lied to quit the wife down (she has left so didn't hear my conversation) but I now sit out in the lobby for another 15 min when they finally take me back, get me ready for my procedure and roll me into a corner so I couldn't see anything, the receptionist comes back and tells me I'm still going to be first, at 8:30, and the gentleman they took back first is in a corner somewhere and again I'm told he will have to wait, I'm first in line but the Dr running late because she has small children and it's the first week of school????!! By around 8:45 I'm still waiting when they finally take me into a procedure room where I wait until 9:00, another 15 min when the Dr FINALLY shows up. Come to find out he jumped the line and the reason the Dr was late is she was doing his procedure first ahead of me! My husband was in the lobby when he came out to join his loud mouth wife! Moral of the story is if you are obnoxious and loud enough you jump to the front of the line! My husband sat in the waiting room for 3 hours because of this and nobody their seemed to give a hoot. Never again, I'm going to find a different Dr and facility and it won't be with UCLA!

My name is Lexis and I just had a Lipo360 procedure with Dr. Paya And I had the most wonderful…read moreexperience! They were extremely kind, caring and professional preop all the way to postop. During surgery, the two nurses were absolutely amazing. Georgie was so kind and explained everything and even held my hand when I needed during the procedure and kept giving me warm blankets and making sure I took deep breath ! I forgot what the females name was I think it's Gabbie, but she was so incredibly kind and sweet and supportive and helpful and even put on country music for me. During the procedure doctor made me feel so comfortable and explain everything that he was doing. doctor even gave me his personal number and answered any questions that I have and I am so thankful for such a wonderful experience with them 10 out of 10 for the office staff the nurses and even Maria. She is so sweet and kind they genuinely care about you and want you to feel amazing. I'm only day three post operation and I am healing wonderfully. I just can't say thank you enough to dr Paya and his wonderful staff and team

Worst, most irresponsible doctor I have ever met. Prior to seeing him I went to UCLA's Bariatric…read moremedicine department 5 years ago and was told I was not a candidate for the gastric sleeve. Dr. Paya met me and within 2 minutes casually said "oh you're definitely a candidate for the sleeve!" He asked me no questions and I had to call him back 2 days later with a list of questions and concerns. Of course in the office I got so excited because I thought that this procedure would change my life, even though I eat less than 1,200 calories a day. Over the next 12-14 days I obtained second opinions and every single doctor said I wasn't a candidate. I confronted Dr. Paya about this and he again said I was ok. He ignored me and told me I got "overwhelmed" when I talked to their nutritionist. He said "there are no food restrictions with the way I do this procedure." His nutritionist gave me a packet with a LAUNDRY list of post op diet instructions, none of which I would've been able to follow because of food allergies. I also researched this on my own and EVERY SINGLE article listed foods you may never be able to eat again. I canceled surgery. Dr. Paya pressured me not to. It has been a week and they have not refunded me a massive amount of money. STAY AWAY!!!!!!

Shout-out to the Best Primary Care Team!…read more First of all, I'd like to thank Dr. Schenkel, Mrs. Schenkel, and the amazing medical assistants. You are all truly rock stars! Dr. Schenkel, you are the best of the very best, and I'm so grateful to have found you here in West Hills. Your dedication, compassion, and professionalism make such a difference. Thank you for your outstanding service in the field of medicine. You are a truly valuable member of our community!

I have been a patient of Dr. M. Schenkel for four years. Recently, however, he has been…read moreconsistently at least 30 minutes late to appointments. When he arrives, he often seems unprepared. I have to remind him of my medical history. In addition, just a few minutes into the visit, the office manager, repeatedly knocks on the door, urging him to wrap up every five minutes so he can see the next patient. That said, the front desk staff are always nice and friendly, which makes checking in and interacting with the office pleasant. Experiencing a doctor who is frequently late, unprepared, and rushed feels unprofessional and leaves me concerned about the quality of my care.