I am enthusiastic about geothermal heating and cooling, but very unhappy with the work from Geothermal Professionals. They are simply dishonest and do not provide quality workmanship. I intalled a four ton unit at my property and they screwed up so badly that it took me a over a year and several reworks to pass inspection. My water heater is already rusting and they seem disinterested in providing any solution. They claim that the 12 month warranty is passed, so they want me to pay to fix it. This took four months of me complaining to get any sort of response. I honestly think they stalled in responding, just so teh warranty period would pass. They are forcing me to replace it myself or sue them to get them to honor the contract.
During the sales and install, I asked repeatedly about maintenance and service and the only answer I got - from clerical staff, field technicians, and teh owner himself - was taht the system is almost zero maintenance. Two weeks after the check cleared they started bombarding me with sales pitches to buy their service package. Suddenly, the system needed six month PMs, annual inspections for leaks, etc.
Every call or question is like pulling teeth once they have their money. A rotten organization.
I encourage you to consider geothermal heating and cooling, just never work with this company.
Thanks,
Jon P. read more