I had my kitchen cupboards and drawers refaced with Kitchens by Katie. Megan met with me soon after…read moreI contacted Kitchens by Katie. She was amazing, as she spent time helping me pick out the perfect color. I normally get 2 or 3 estimates for house projects, but after meeting with Megan, I didn't feel a need for another estimate. Jeff was my installer and he was everything a great installer should be. He was knowledgeable, kind and personable. When people see my new cupboards & drawers, they compliment the beautiful cabinetry and how big and bright my kitchen looks. If you're looking into cabinet refacing definitely check out Kitchen by Katie's, as they are reasonable, provide quality products and great installation. I absolutely love my kitchen and Kitchens by Katie far exceeded my expectations!

I would strongly not recommend Kitchens by Katie for many reasons. I'm sharing my experience so…read morethat others have a much smoother remodel than I did. And there are a few things that were misleading, as well as some other things that I should have vetted myself but didn't. First, there are things they DON'T do: they don't do soft close drawers, which is a shame because that really elevates the feel of a kitchen. They also don't remove old cabinets, you are responsible for that. They will tell you that Habitat for Humanity will come get it for free but that's not true, it's around $250.00. The workmanship: We were originally going to reface our cabinets in order to save the countertops from being destroyed, but decided to go with new because another contractor I know (not affiliated with Kitchens by Katie) was able to remove the countertops for the new cabinets. I should have canceled this entire job, but I didn't want to leave the owner Mike at KbyK in a lurch. I regret that decision. Anyways, the installation: No protective plastic was draped around my kitchen so my entire house was filled with dust, which was a nightmare. The install was fine, but there are things that are part of their design that I know many customers wouldn't like. I didn't discover this until the job was completed. There are screw holes that show in the base of all my lowers cabinets, the drawer sides are unfinished looking complete with pencil marks and splintered wood pieces. The hole gaps for the pipes were not custom fitted so things would fall through the base of the cabinet. I pointed this out and their "fix" was filling it with yellow foam which overflowed and shows when you open the cabinets. Overall these cabinets are fine, but they don't feel finished and don't feel elevated in quality. As for the owner, i say proceed with caution. Mike has a condescending demeanor, and I have seen other reviews where people noted this. I had a meeting with his team after the job was completed to address the issues and he had a very difficult time keeping his composure. My husband even asked him to stop speaking poorly to me. Bottom line, if you are looking to remodel a kitchen, hire a contractor that can do all the other things, like disconnect and reconnect the water lines, etc. They aren't required to reinstall your microwave, but they did that for me at least. It's important to think about all these little things. I would say if you have a completely new build and are starting the full build-out of a kitchen, then MAYBE Kitchens by Katie could be part of this mix, but why not just hire a contractor that does it all? If you need refacing, then possibly K by K, but you run the risk of destruction of backsplash and countertops (which happened to me, and Mike attempted to fix, but with many flaws. I'm just moving on from this mess). Please consider everything here before hiring. I regret this decision. My contractor is coming back in to install soft close drawers, by the way. Mike quoted me $100.00 per drawer at 15 drawers at a post-project meeting. My contractor is only charging me $400.00 total to fix. Please, please learn from my mistakes. ***in response to Mikes response: this is not a smear campaign, I was simply stating what happened. The photos I provided speak for themselves, and I did not say anything that was untrue. No plastic was used to protect my house from dust, that is vastly different from your perspective. I do understand that dust can fly, but John cut the tiles from the wall with a saw, and with no plastic up, dust was a nightmare. I was very clear through text with Megan that I didn't feel like rehashing this project and didn't want to talk unless compensation was part of the discussion. She chose to call me still, and provided no further resolution. I did ask for soft close drawers, you told me you only did that for doors not drawers. John told me via text you didn't do them because you can't provide a warranty. I provided photos already, the public can decide for themselves. Please do better by your customers.

All around great experience. Craig was responsive, efficient, knowledgable, and affordable. Keep…read morehis number.

Craig was extremely helpful when I was locked out of the house. I called multiple other businesses…read moreto help and none of them answered my call but Craig. He was able to come quickly and changed out the faulty locks immediately! He provided us with new keys and locks on the spot. Craig was friendly, funny and an honest and reliable helpful person. It is rare to find such a helpful and genuine service at a moment's notice. Thank you for saving my day!!!

Huge selection at fair prices. Service is excellent. Save yourself the hassle and just go here…read more I never shop around. This is the real deal! You won't be disappointed.

I worked with Richard on flooring for our upstairs and downstairs. From the get-go, he was helpful…read moreand honest. I appreciated that, especially when it came to the pricing - he knew we were going to install ourselves so he made sure he gave me the pricing to reflect that. I was in store a few times, asking questions and he was more than happy to offer feedback and suggestions. I was able to bring home samples and exchanged them a few times. We will be placing a second order for additional flooring soon. Good experience and would recommend. NOTE: they did not install our flooring. This review is just based off customer service in store.

Great quick service! Gave them a call to get some home locks rekeyed and they were able to give me…read morea quote on the phone and schedule an appointment for 2 days later at a time that worked for me where I didn't have to miss any work. He arrived on time and got straight to work. I had 3 doors/locks that needed to be rekeyed and it took him about an hour. Maybe a little over. They provided me with the keys and had me test all the new locks while he was still there to ensure there were no issues. I was paying by card so he gave me a bill and told me to call the store to pay. I did so right away and everything went smoothly! I felt the price was very fair and much cheaper than replacing everything myself and didn't require me to do any labor. I would use them again!

Called up A1 locksmith had them come out and needed my keys programmed. I've had a few other…read morelocksmiths that have came out and they couldn't figure the problem out. Him and his wife came out and they got to the problem real quick and they fixed it and it's been going on in about a year and and thanks to them it's working again.

We have purchased many pieces of furniture in the past and love the quality and unique furniture…read morethey have. Stopped in today to look at a new bedroom and new items on the showroom floor. The experience today was unlike any other that we have had in the past. The young lady at the desk was rude and showed no interest in helping us. We asked if the store had any bedroom sets, she replied "I don't know, I've worked her for less than a year" then put her head down a continued on the computer. It would of been nice to see some effort to either ask a senior staff member or to simply say " I'm not sure, let me look into that for you." Instead she pushed our business out the door, and potentially the loss of a large sale since bedroom sets are not cheap. At this point not sure if I will return to the store after such an embarrassing experience.

This place is amazing! Cindy, the owner was completely kind and helpful. She was more than happy to…read morehelp me select the perfect furniture for my home. The items in this store are amazing quality and the prices are fair. I will never shop anywhere else!