I had wanted a certain railing project done in my house for quite some time now. I had the…read moreopportunity to do it before and during the pandemic, and through that desire, I found Robert and his company online. Robert gave me a quote via email and at that time, I got cold feet, and sat on it for years. Years. I just wasn't brave enough to start a big project in my house. Fast forward 3 years later, I reached out to Robert again for a quote - honestly, I thought he'd be annoyed at me for reaching out for quotes again but I encountered the same speed in responding to me, the same professional reply, except a much, much, larger number, ha!
I will say, I understand why the price was raised so much.. over the past few years, everything has gone up so much, including lumber so it made sense why I should have moved my home project along years ago. Thats a lesson I learned - that time often does make things more expensive.
At any rate, though the quote was high, the price was fair, and I understood that.
Let's rewind a bit, so prior to reaching out to Robert, I had also reached out to another vendor, to get the same type of quote in order to be prudent, and to weigh my options. That other person came, spent over an hour to measure, chit chat and talk through scenarios. He was a really nice guy, super personable, but - he told me he'd send over a quote.. and then weeks had passed.. and I never heard from him again? Odd that he never sent it, nor did he ever follow up. Well, that was that.
And perhaps that previous experience made me appreciate Robert much more. So I had Robert came over to chat and measured my walls, just like the vendor who ghosted me, but this time Robert took just a handful (if not less) measurements and needing nothing else. It was bizarre to me that the first vendor basically drew a sketch, and measured relentlessly, while Robert took one look at the space, and knew what to do. After our consult, Robert scheduled an appointment for me to come visit his showroom to decided what exactly I wanted in terms of finish and railings. He even took a sample that he had and painted over some of it to show me what a certain varnish would look like on it. Him doing that very much helped me make a sound decision. But even after I made my decision, he let me take the sample home, so that I could see it against my walls. Wow. I was quite impressed with his patience and ability to help me make a decision that would be later pleased with, and could live with.
I can't remember how long I waited, but the job did not start right away. I did have to wait over a month for my project to go underway but once I read all his reviews online, I knew I was in safe hands and good things come to those who wait. He had other jobs during my wait and I needed to be patient.
I never did see Robert again, but thats okay. He sent two of his crew men over a 2 day span. They were remarkable. Prompt, polite, professional - they worked so hard each day, and I was so impressed with how they handled themselves and their job. They completed the project to the T and I was over the moon with the outcome.
I highly recommend Stair Pros to anyone looking for stairs renovation and also want to warn other people that other less skilled contractors usually will deliver less skilled work. If you want quality and can budget for quality, Robert and his team is the way to go!
