We have used George Kuhn for over twenty years. Have always used about the same amount of propane each year, with two of us in the house. Ran out of propane Christmas Eve morning, which was totally my fault. When I called the office a very polite lady said the boss would be in shortly, and she would have her contact me. After no return call, I called Kuhn again and spoke with Brandy the manager. Told me they were tightening up on folks that used small amounts, and if they did refill out tanks, next year we would have a $300 deposit, if we did not use at least one tankful. Never received anything about new rules prior to conversation. Brandy told me that she would speak with owner, who had just departed the office and call me back shortly or first thing Friday (day after Christmas). After no contact by 11am, I called Kuhn and cancelled the service, they had provided for over twenty years. Amazed at the little concern they showed. Maybe not a big customer, but was certainly a loyal customer. If you don't intend to call someone, then don't tell them you will. I was told today this is their busy season. read more