I normally don't get on here and complain, but I just want everyone to stay away from Neffs Lawn Equipment in Germantown, Ohio. They state that they perform service on lawn equipment as well as yearly tune ups. I took my craftsman weed eater in for an issue with the head. I was then told that they did not have the time to work on it. When I inquired as to why they told me that they do not like the "Craftsman" brand as they feel it is cheap and won't work on them. Then followed up with me buying a STIHL brand. I explained that I only do residential cutting and do not feel the need to buy there $300+ weed eaters. He then told me that he could attempt a fix but it would at least be a week before he could get to me. When I agreed he then changed his mind and said that he would not guarantee the fix and was going to charge me a minimum of $70 to look at it and I would be responsible for any additional parts needed as well as me getting the parts and bringing them in to the store. I politely declined and left.
As I was leaving I over heard him telling someone the real reason was that I was "Just a residential customer and not a landscaper with multiple clients."
It's just sad that some businesses think this way. They could have gained a customer for life as they appeared to have multiple lawn products that I could use. Oh well. Their loss read more