During a relative's 8-month stay at Cambridge Rehab & Nursing, I found the staff to be extremely…read morehelpful, knowledgable and diplomatic in very trying circumstances. Everyone I had contact with - the Administrator, the Business Manager, the social worker, the nurses - were exceptionally available and knowledgable - and kind. They all helped me navigate a very difficult situation and ensure that my loved-one was safe and cared for. I could not have done it without them, and I cannot thank them enough.

DO NOT allow your loved one to go to Cambridge Rehab & Nursing, it will be the worst decision of…read moreyour life! You are probably going to be told it has a 5-star rating from Medicare, that is how my parent ended up there, but is it anything but!! First off the place is a disgusting dump, that reeks of urine and feces. It is honestly a glorified homeless shelter. The employee turn over rate is concerning. There is no communication between staff and family members and it is like pulling teeth to even get someone on the phone, that is if they even bother to answer it and don't just automatically hang up on you before you can even say hello. They NEVER follow through with anything! They are liars! They put patients in great danger with their lack of care, laziness and neglect. They lose patients belongings over and over again- eye glasses, hearing aids, clothes and shoes and do not replace. They do not give patients access to their monthly Personal Needs Allowance, yet instead pocket that money. The most DESPICABLE thing they do is secretly go behind familys backs and file for conservatorship of patients by providing the court misleading information and lies. They illegally take over patients finances and have their SSI checks re-routed to themselves without first consulting with the patient or family members. Instead of doing things legally and applying to be the patients Personal Payee, so there is a record of who the money is going to each month, they instead PRETEND to be the patient and give the Social Security Office a new bank account (THEIRS) to have the patients monthly checks rerouted to each month, making it seem like the patient is still the one receiving their monthly benefits, when in reality Cambridge Rehab and Nursing are funneling all the money into their own bank account. I know for a FACT they are doing this to SEVERAL patients. PLEASE PLEASE PLEASE do not send your loved ones to this hell hole- I am fighting like hell everyday to get my parent out of there. RUN!!

I've had a great experience with everyone here. It actually doesn't matter to me who I see from my…read morecare team or other providers for more urgent issues because I feel well cared for by all of them. The online portal is surprisingly easy to ease and is the first time I've been able to message directly with care providers as well as about scheduling and test results. I feel that the record keeping, transparency of notes, and the overall level of care is better than I've received anywhere else.

Dr. Emily Hanson is an amazing PCP and everyone in this office is very kind and patient. I highly…read morerecommend CHA for family and individual care!

My partner had an experience so awful that I cannot wait until I can switch my Health Insurance…read morecoverage. My partner is experiencing pain from a tooth that needs a root canal. He had received a filling earlier today and unfortunately, the dental student did not secure a prescription for pain medication due to thinking a filling would solve the issue. Since he was seen by a dental student and due to the day/time they were unable to have an overseeing dentist prescribe him pain medication. He decided to call HUHS to see whether his PCP or his staff could help him with medication until a root canal on Monday. After speaking with someone on the phone, the person said they did not know what to do for him, but they said he could come down if he was close by and wanted to discuss it with a Nurse Practitioner. He went in person and ultimately nothing could be done because his PCP was not in. It would have been much preferred to hear that over the phone as opposed to walking (In pain) to the Smith Campus Center. That itself could have been a misunderstanding but how he was treated when arrived there is the real problem. The front desk staff were rude and dismissive from the moment he started speaking to them. The man at the front desk denied he had coverage (rudely, cutting my partner off...) and questioned everything my partner said. My partner presented his card and then said his PCP's name and that he had been there before, the man responded "Well that's impossible." Someone else then looked him up and found him, but as he was walking to see the NP they shouted out "No wait you don't have coverage!" To then check again and confirm he did. What is going on at HUHS that they can't even check someone in who has been there, and if the system was having issues then that is not their fault, but how they treated my partner is again the issue. The NP then told him that they did not have the authority to prescribe him anything. This, again, could have been said clearly and directly over the phone to not waste his or anyone's time but again would not be a huge issue if not for the interactions at the front desk. My partner was in pain and thought he would receive at least basic level of human decency in his interactions with HUHS staff. He was treated like he was a criminal walking off the street demanding drugs. He has seen his PCP there. This is HIS healthcare provider. They were asking him whether he was a "summer school student"...do they really not know how to use their own system, and that itself is understandable because systems change/new staff/systems act wonky... but being rude and dismissive is not. I have heard others' stories of bad experiences at HUHS (including my partner having previously been given wrong information in getting blood work done) and now it is just too much. If you are a staff member, then choose another insurance option. I had been a graduate student at Harvard before becoming an admin and thought it easier to stay. But I deeply regret that decision after what my partner experienced.

This review is for all of the nonsense that I have personally had to deal with as a student here…read more I am honestly fed up with the general attitude here. Giving it 2 stars because of neutral to good experiences I've had with some members of staff. Freshman year: I go to my primary care doctor. I tell him I have these horrible headaches. He literally tells me to just get sleep. Um. Ok. Sophomore year: I have this massive 2nd degree burn. I go to urgent care, literally no patients waiting there. I have to wait an excruciatingly long time before I get treated. When the doctor is ready to see me, she says, "Oh we have patients staying overnight who have more urgent concerns than yours." No apology. To top it off, the primary treatment I am given is this topical cream that, after a quick google, I find out, "prolongs healing time" and shows no "real indications of efficacy." I get by on codeine. Junior year: I go to an urgent care having filled out a survey. My thyroid might actually be infected. A doctor sees me, and she tells me, "Oh, we don't treat thyroid issues in urgent care. It's not urgent. You have to go see primary care." I guess I would have really appreciated it if they had just emailed me to not show up rather than making me show up and wasting my time. The next day, I phone in to try to schedule a primary care appointment. She asked me why I didn't call yesterday, and I told her that I had a lot of work I was trying to take care of. She literally scoffed at me. She also was both extremely unhelpful and condescending when I asked her about the steps I would need to take to treat thyroid issues and . . . I'm fairly certain that she doesn't understand the difference between getting the ok for a thyroid screen and actually getting a screen. She honestly didn't seem to know what she was doing in general. It goes without saying that it is extremely frustrating to talk to someone who is both illogical and also arrogant about it. Never in my life have I dealt with such terrible service from health staff. Point being, HUHS, step up your game. We as students go to you to be treated, not aggravated.

Would rate negative stars if I could…read more Asked for a document of recovery from covid because I'm traveling to see my dying grandfather in Korea, but the woman on the phone refused because "they don't do that here." This document is literally just a letter saying that i'm good to travel... nothing complex. Then she gave me an attitude about how she got up to ask the nurses about this. "I never get up from my chair," she complained. Refused to let me talk to the nurses for clarification. Kicked me off the call because she had another one. Truly awful.

This hospital network is run by crooks who profit from lack of transparency and shady billing…read morepractices. I was told by CHA (back in June) that my typhoid vaccine wasn't covered by my insurance policy. Turned out that it was, and that my insurance policy paid CHA for the vaccine on top of the payment I had already made. "Fine, mistakes happen and insurance is complicated," I thought. After many phone calls with their billing office in the months since, I still have not received a refund for the double charge. I confirmed with the billing office that they had received the credit from my insurance company, but something is preventing them from "processing" my refund. What is this something, you ask? Your guess is as good as mine: whenever I ask the people at the billing office about it, they give vague and uninformative answers, simply repeating that refunds take a long time to process. I don't mind so much that health care is expensive--the rest of the country is in the same boat as me in this respect, and I have a decent job and a good health insurance plan. The doctors and nurses I've interacted with CHA have all been fine and professional. I am fortunate to be in good health and not need much medical care beyond the occasional checkup. But my experience with this refund only makes me reflect on those who aren't as fortunate as I am, who have to grapple with the bureaucracy of CHA on a regular basis in order to stay in good health.

CHA is exactly what people says it is. After standing in line for 5 minutes I was listening in on a…read moreconversation on who had the best nails. The check in people did not see to me standing in the checking line. Which ultimately mad me late for my appointment. And the doctor did not see me. How unprofessional! When I asked to speak to a manager they said that she was not around and I was given my her card information. I left her a voicemail and she has not called me back. Just a crew of unprofessionals!

Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

Doctors don't care about patients, everyone is more focused on billables and money. The same…read moretreatment always comes with a higher bill each time!

My first experience with Atrius health was in Medford with Dr. Ion. I felt right off the bat that…read moreshe was looking to just cross me off her list and move onto the next patient. I did not feel like she had any genuine care about the issues that I had and didn't go into any detail on fixing them. We decided to do physical therapy with one issue which I found out later They don't have any physical therapist for me. The second issue, she just prescribed what I was already getting which I found out later that I should stop taking because of the issues it was doing to my skin. Basically this was a complete waste of time and I will be staying away from this office. I would recommend staying away from Dr. Ion at least and looking somewhere else.

Upper shitty practice for OBGYN- I do not recommend at all!…read more Their midwives scare you into doing tests and procedures which you don't need. Their billing department is useless. Literally go anywhere else.

Have had great experiences here. It's such a great benefit to have as an MIT employee. Staff have…read morebeen friendly and doctors/nurses have been knowledgeable, kind, and supportive. I have been in to see urgent care, dermatology (which had gone down since they outsourced but that's a story for another review), the lab, optometry, pediatrics, and have been satisfied with all.

Waited in the waiting room to be called for my eye exam only to find out I wasn't proproperly…read morechecked-in by the receptionist and had my card charged to the wrong person. Never making an appointment again

Café - XLent burger value...not alot of atmosphere. Not much more to say. If one finds themself in…read moreKendall Sq it's a ground floor treat filled with light and great food ... at a price you mother would appreciate.

Thank you to the front desk assistant K who helped me with my insurance today. The office is clean,…read moreequipped with a kids tv and play area, phone charging station and they had nice music playing. I also received my lab results quickly.

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.