Three stars only because of the service at the front desk by Andrea. I have been going to this place since I was born, so 21 years Dr. Zisblatt and the nurse practitioners deserve a 5 star rating; I am only writing this review in regards to the verbal harassment I was served today. I arrived and checked in stating my name and was confirmed by Andrea for my 4:10 appointment (I distinctly remember this because I had 4pm inputted in my phone calendar). Then I use the restroom to then return and wait 50 minutes because I had arrived a bit early but my appointment was still 25 minutes late at that point. Then I go back up to the front desk this time speaking with Sandy who was patient and pleasant but confused because my appointment was never confirmed. I then proceeded to be verbally harassed and accused of lying by Andrea. Very unprofessional behavior to make a lifetime patient wait 50 minutes then yell at them in return. I usually don't mind going to the doctors because Dr.Zisblatts staff is very accommodating and kind, but today the service fell short of acceptable behavior. * it should be noted that upon returning home in tears from this encounter that similar stories of encounters with Andrea specifically emerged from both my brother and mother. 5 stars for Holliston Pefiatrics 0 stars for the service given by Andrea read more