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    Sousa Carl M MD

    5.0 (2 reviews)

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    8 years ago

    Dr Sousa. Has been taking care of my family for years. Excellent down to earth physician.

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    14 years ago

    Recently became a patient here and both the doctor and staff impressed me- highly reccomend!

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    MetroWest Physician Services - Millis Family Medicine

    MetroWest Physician Services - Millis Family Medicine

    1.0(1 review)
    2.8 mi

    I spent all morning working at court, I'm starving and tired but came straight here to get this…read moredone. It's my first time driving to their office so I was 10 min late (yes, I called on my way as soon as I realized the timing was getting longer than estimated by GPS). I also checked in online the week before to expedite this process. They tell me it would be a bit of a wait because I'm late and they're taking other clients. After sitting 10 min decided to take a walk to the bathroom across the hall. I let the receptionist know so they wouldn't wonder where I was. Instead of letting me know they're ready, they skipped me (again) and continued to take patients who got there after me. No basic courtesy or warning they'd skip me if I'm in the bathroom... instead of trying to make a good impression on a new patient they say "Well we're not going to follow you into the bathroom! And you were late!" I'm only here because I required a new PCP who takes my ins. after my last one stopped covering me. I can't get the yearly, required EKG I needed without a PCP (I tried urgent care) and it already took them 2 weeks to schedule me for this new patient appointment. It should've been a simple in and out procedure, and I didn't need the attitude from staff. This is not a good first experience with them and I will be switching to a more convenient and helpful PCP when this is done.

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    Tri-County Medical Associates

    Tri-County Medical Associates

    3.0(2 reviews)
    5.3 mi

    I've been going to this practice for many a year after first trying out at least two other…read morepractices in the area when we first moved to Franklin about 13 years ago. I have never had an issue with insurance or money issues myself as was written in another review. What I have had is excellent and consistent care/support from front desk folks to all the medical professionals. From my middle 40's to now middle 50's I got hit with many health issues including cancer. I never had to fight them when I wanted to see a specialist outside the network that I had found, never had a problem getting in really quick when either my body or just 'my worry' needed it, and I felt like all the visits thorough enough in this day and age for Primary Care being overloaded everywhere. Their computer system keeps good track of all going on with me that they check up on when I come by. For example, I had been to 2 neurologists for migraines before starting to see Dr. Kohler. The specialists from major hospitals had suggested all kinds of the 'newest' headache remedies that didn't work. Dr. K. suggested a more traditional one from the multitude available and it has worked as an incredible 'relief pill' ever since sparing me suffering and time away from work. As a Clinical and Behavioral Health Psychologist in the area I also have heard good feedback from my patients about this practice concerning other health providers there. Just my two cents. Best. Dr. Steve vistingpsychologist.com

    I am a regular patient at Tri-county medical associates at 440 E Central St, Franklin, MA since…read morelast several years. Recently my insurance has changed and I provided them my new insurance card and visited doctor for physical as well as sickness. To my surprise I received full bill from this office telling me that they are not part of my insurance network. When I asked why they did not tell me that before visiting the doctor, they said it's not their responsibility. Come on, it's not the issue with some part of the service was not covered, but they were not part of the network at all. I tried to negotiate with my insurance provider to pay that bill which was denied after few months. Then I decided to settle the bill with tri-county and requested them to give me some discount as I was paying from my pocket. They rejected my request outright and sent the bills to collection. Had they told me initially that they were not part of the network, I would have not visited their doctor at all. They knew that they were not part of the network and did not tell me before or after my first visit. They told me after all my visits were done and put me in big financial trouble. I am not going to visit this office again, but writing this for the benefit of other patients that may get into this trap.

    Sousa Carl M MD - internalmed - Updated May 2026

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