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Vespole Rachel

1.0 (1 review)

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9 years ago

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MetroWest Physician Services - Millis Family Medicine

MetroWest Physician Services - Millis Family Medicine

1.0(1 review)
4.1 mi

I spent all morning working at court, I'm starving and tired but came straight here to get this…read moredone. It's my first time driving to their office so I was 10 min late (yes, I called on my way as soon as I realized the timing was getting longer than estimated by GPS). I also checked in online the week before to expedite this process. They tell me it would be a bit of a wait because I'm late and they're taking other clients. After sitting 10 min decided to take a walk to the bathroom across the hall. I let the receptionist know so they wouldn't wonder where I was. Instead of letting me know they're ready, they skipped me (again) and continued to take patients who got there after me. No basic courtesy or warning they'd skip me if I'm in the bathroom... instead of trying to make a good impression on a new patient they say "Well we're not going to follow you into the bathroom! And you were late!" I'm only here because I required a new PCP who takes my ins. after my last one stopped covering me. I can't get the yearly, required EKG I needed without a PCP (I tried urgent care) and it already took them 2 weeks to schedule me for this new patient appointment. It should've been a simple in and out procedure, and I didn't need the attitude from staff. This is not a good first experience with them and I will be switching to a more convenient and helpful PCP when this is done.

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Cooper Robert L Dr

Cooper Robert L Dr

1.0(1 review)
4.3 mi

If I could give zero stars to this man I would! Went to see him years ago on the recommendation of…read morea friend. Had three or four visits. One time I waited in the room for over 45 min. listening to him through the wall chit chatting with a friend. My appt. was at 2 and he finally graced me with his presence at 3:30. As my primary care I told him on several occasions that I was not sleeping well. He concurred with the previous doctor that a relaxation pill would do best. Lorazepam? It did nothing for me and I just stopped taking it. I told him I thought that I had Sleep Apnea on several occasions. My husband had said that he thought I stopped breathing in the night and sometimes gasped for air. I even woke up mid night with what I thought were anxiety attacks. I had always thought that apnea was the problem and asked Dr. Cooper to request a sleep study. Dr. Cooper's response was, and I quote "Sleep studies are very expensive and very difficult to get. There is a lot of paperwork involved and I am just not willing to do all that, as most of the time it gets rejected. I don't want to waste my time. I can tell by looking at you that you don't have apnea." Well five years later and another doctor, I described all my symptoms and the doctor said "Have you ever thought you might have Sleep Apnea!" I couldn't believe it! I told her the story and she laughed and said "I'll be happy to do the paperwork. I want you to feel better!" Lo and behold I have been suffering for 12 years of Sleep Apnea! 12 years of feeling exhausted all the time, gaining weight, anxiety and depression because nothing would make me feel better! I am a new person with my c-pap! Do I sound angry? That is because I AM! Thanks Dr. Cooper. Great job caring for your patient! Sorry that I was such an inconvenience? I hope you sleep well at night {insert sarcasm here}. I have my life back! No thanks to you!

Vespole Rachel - physicians - Updated May 2026

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