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    Bay State Physical Therapy - West Roxbury

    Bay State Physical Therapy - West Roxbury

    4.1(9 reviews)
    2.5 miWest Roxbury Center, West Roxbury

    I went in to schedule an evulation I was in a lot of pain from a motor vehicle accident. The front…read moredesk staff was unempathetic. While I was waiting, she asked another person if they were here for an appointment, but didn't tell me to hold on or offer me a seat. I took my son and sat down while the other individual was being assisted. The front desk staff got up and went to assist the patient who was behind me, and again, not communicating with me, saying she'll be right with me or anything. I just left.

    I really wanted to like this location because it's within walking distance of my home, but the…read moreadministrative hurdles and total lack of follow-through have been frustrating. It took over a month (or two) just to get an initial evaluation on the books, which is a significant wait compared to other local options. I followed instructions and arrived 15 minutes early to fill out paperwork, yet I wasn't seen until 30 minutes after my scheduled appointment time. During the evaluation, the therapist didn't feel comfortable proceeding without a specific doctor's release. Even though I already had a referral from my PCP, I respected her professional judgment and went through the effort of obtaining the additional clearance. The real issue started after I secured the release. I called the office to finally get started with my treatment and was told the therapist would call me back to schedule. That was over two weeks ago, and I haven't heard a word since. To be clear, this review isn't about the quality of the physical therapy itself - since I never actually got to receive any - it's about being ghosted by a healthcare provider after jumping through every hoop they requested. If you're looking for a reliable schedule and professional communication, I'd suggest looking at the many other PT options in the area instead.

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    Bay State Physical Therapy - West Roxbury
    Bay State Physical Therapy - West Roxbury
    Bay State Physical Therapy - West Roxbury

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    Dedham Health & Athletic Complex

    Dedham Health & Athletic Complex

    2.8(111 reviews)
    2.4 mi

    I'm a new member of the gym itself, so this is going off my first impression. I've also read…read morethrough some of the reviews (both good and bad). Many of the reviews are old and dated. (I've been a member of the Summer Club pool with my family for a couple of years). Pro - As many have pointed out, this is a CLUB and not a gym. The place is nice on the inside. Considering it's a club, the price seems fairly appropriate when compared to something like a BSC. The price falls very appropriately. If I wanted a Gold's or plant fitness, I'd pay 10 to 60 month, and I'd expect what I pay for. The interior style is a classic leather couch and finished wood vibe. Very comfortable. It's not sleek black and steel type place. The equipment is definitely new, and it is kept. I haven't seen any out-of-order signs. Pro - It offers an extensive array of things to do. From the gyms, spa, sauna, indoor track, classes like yoga, spin, pilates, HIIT, tennis racket, golf swing area, and more. There are tennis courts (see cons) and indoor rock climbing, a hair salon, martial arts dojo, massage therapy and associated treatments centers for rehab and more. I will note that a few things like martial art lessons or tennis lessons are separate costs. Most things that I've mentioned are included in your membership tho. Pro - The place is clean. I've been to other clubs where the locker rooms are dirty, unkempt, smell bad, broken, and neglected. This is not the case. I think this is important to note because it demonstrates the club keeps a standard. This seems true for the rest of the building and the gym areas as well. I appreciate this fact. Pro - Plenty of up-to-date equipment. I've gone early in the morning and at a few different times. I've never struggled. I once waited for a person to finish using something. It wasn't a big deal. I've experienced far worse at a YMCA or Gold's. Pro - Children and Youth activities. This is robust. I haven't fully explored it, but I've poked my head into that area, and it seems great. Unfortunately, I can't speak more directly about the offerings. Pro - The staff has been very helpful and friendly thus far. There are a few that seem busier than others. When I've had a question, I've just asked the person that wasn't as busy, and they were very nice and took the time to answer me. Staff are available, around and friendly. Pro - (Separate Costs) Outdoor Summer Club and Summer Camp. I want to mention them because the club is that BIG. There's a full waterpark with slides, enormous climbing structures, and tennis courts in the back, and you can watch kids and families play while on the treadmills. It's a cool way to zone out while burning calories. We do the Summer Club with some other families. Honestly, it's a hidden gem, and I feel it is cost appropriate. I can't speak to the Summer Camp experience. Cons - I would give this 5 stars except our experience with the Tennis courts. Even as members, we struggle to get a court. It's frustrating, as others have mentioned. On the weekend, my younger son wants to play. He's been driven off by some sort of program that is dominating the courts. The program is simply claiming all the courts and not leaving any available to the public. My wife asked last weekend why this was, and she said the person running the program became very defensive and told her to take it up with the director of programming. I will take his recommendation and speak to the director to understand and clarity. Unfortunately, I feel some of the other reviews are valid with their frustration in this area. As a well-invested member, I think we should have consistent access. As of now, I wouldn't even classify the courts as providing reasonably limited access. At best, it seems extremely limited access. It's an advertised feature to members, which understandably creates a degree of frustration. Cons - The rock climbing center is still down due to Covid. At this point, I believe we have been out of the woods from Covid, so I don't understand why it's not reopening. It's an also advertised feature, even if they just did limited hours on weekends or something. Cons - I feel like some of the facilities and areas are fully operational after Covid. I remember visiting this place pre-Covid, and the little Cafe was open and offering smoothies and things. It doesn't seem to be happening right now. I could also be missing the times when it is open. Idk. Hope this helps!

    My husband and I were active, loyal members of Dedham Health for six years and during most of that…read moretime were very satisfied with the quality of classes and equipment. However, in November 2024 we had a bizarre experience. My husband was having a civilized conversation with a fellow member the day after the presidential election when suddenly the director of the fitness center broke in uninvited and launched into an unprovoked verbal attack based on false assumptions about his political views. After staying away for a year and a half, we recently considered rejoining because of a health need for specific classes that are not available elsewhwere. However, the management refused to speak to their employee about his bullying behavior or to mediate in any way. I would not recommend this club to anyone who expects to feel safe and respected.

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    Dedham Health & Athletic Complex - Karate Classes

    Karate Classes

    Dedham Health & Athletic Complex - Fitness Center

    Fitness Center

    Dedham Health & Athletic Complex - Activtrax: online written & animated instructions for each exercise on your workout

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    Activtrax: online written & animated instructions for each exercise on your workout

    Dedham Health Physical Therapy - Physical Therapy at Dedham Health

    Dedham Health Physical Therapy

    2.9(18 reviews)
    2.4 mi

    PT here is incompetent and have left me with debilitating pain that has not gone away in over 2…read moreyears which has left me with problems working and limited my personal life as well. Stephanie saw me right after I was mostly healed from a lumbar herniated disc that was enlarged causing severe nerve pain down my left leg with a different PT company and I could not be on my feet for 6 months without excruciating nerve pain down my entire leg. I was advised to have surgery, and instead found a wonderful chiropractor that healed my nerve pain and decreased the herniation with noninvasive spinal decompression. I switched PT companies to Dedham Health to work on core strengthening after having the spinal decompression; I updated physical therapist Stephanie in depth during our first appointment on how deconditioned I was and that I just finished spinal decompression. On our second appointment she was much too aggressive and had me side stepping with cables with 10 pound weights. I ended up with severe pain all down my entire right body from my right neck down to my right foot within 2 hours after leaving the appointment and going home. An educated professional physical therapist should have the judgment to know this exercise is too aggressive for someone who was deconditioned and debilitated from a severe herniated disc; I had not used any weights in PT at the other company for my disc. I still have not recovered and still have debilitating pain down my right side. I was also seeing the pool physical therapist Judy there and she was very condescending. She kept trying to tell me about my herniated disc (initial injury) like I didn't know anything about it despite telling her multiple times I'm in healthcare and also already had the herniation which I was hospitalized for for 9 months already. Once I was injured in PT with Stephanie, I went to the next pool PT appointment hoping the water would help, but I couldn't do anything because I was in so much pain. Judy had a nasty attitude and disregarded my pain and said "Well what I am supposed to write in your notes???" I said "You write that I can't do the exercises." You don't fabricate documentation as a healthcare professional. I talked to Stephanie in person to let her know I wouldn't be coming back due to getting injured in my appt with her as it was too aggressive, she listened but just said "it was only 10 lbs." disregarding how deconditioned I was which I had explained to her the history of in depth during our first appointment. I let her know about Judy's attitude and that she asked me what to write in my chart when I told her I was in too much pain to do the pool exercises. I have had to take leaves from work due to this pain, and do not know what I will be able to do for work in the future, and it has caused financial strain, as well as physical strain and limitations in my every day life outside of work.

    Would like to give negative stars for that people who run the PT. The gym and facility is nice but…read moreunless you want to overpay and be charged fir appointments you cancel in advance stay away. The PT billing process is profit driven and will gouge the customer whenever possible. They could care less about your care they are just interested in bringing in $$. Try calling and the PT billing group seemed to get satisfaction out of saying they can't help and the policy is we charge whenever possible and have no understanding. Stay away!!

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    Dedham Health Physical Therapy - Physical Therapy at Dedham Health

    Physical Therapy at Dedham Health

    Dedham Health Physical Therapy - Dedham Health Physical Therapy

    Dedham Health Physical Therapy

    Dedham Health Physical Therapy - Dedham Health Physical Therapy

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    Dedham Health Physical Therapy

    Park Place - occupationaltherapy - Updated July 2026

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