I'm a new member of the gym itself, so this is going off my first impression. I've also read…read morethrough some of the reviews (both good and bad). Many of the reviews are old and dated. (I've been a member of the Summer Club pool with my family for a couple of years).
Pro - As many have pointed out, this is a CLUB and not a gym. The place is nice on the inside. Considering it's a club, the price seems fairly appropriate when compared to something like a BSC. The price falls very appropriately. If I wanted a Gold's or plant fitness, I'd pay 10 to 60 month, and I'd expect what I pay for. The interior style is a classic leather couch and finished wood vibe. Very comfortable. It's not sleek black and steel type place. The equipment is definitely new, and it is kept. I haven't seen any out-of-order signs.
Pro - It offers an extensive array of things to do. From the gyms, spa, sauna, indoor track, classes like yoga, spin, pilates, HIIT, tennis racket, golf swing area, and more. There are tennis courts (see cons) and indoor rock climbing, a hair salon, martial arts dojo, massage therapy and associated treatments centers for rehab and more. I will note that a few things like martial art lessons or tennis lessons are separate costs. Most things that I've mentioned are included in your membership tho.
Pro - The place is clean. I've been to other clubs where the locker rooms are dirty, unkempt, smell bad, broken, and neglected. This is not the case. I think this is important to note because it demonstrates the club keeps a standard. This seems true for the rest of the building and the gym areas as well. I appreciate this fact.
Pro - Plenty of up-to-date equipment. I've gone early in the morning and at a few different times. I've never struggled. I once waited for a person to finish using something. It wasn't a big deal. I've experienced far worse at a YMCA or Gold's.
Pro - Children and Youth activities. This is robust. I haven't fully explored it, but I've poked my head into that area, and it seems great. Unfortunately, I can't speak more directly about the offerings.
Pro - The staff has been very helpful and friendly thus far. There are a few that seem busier than others. When I've had a question, I've just asked the person that wasn't as busy, and they were very nice and took the time to answer me. Staff are available, around and friendly.
Pro - (Separate Costs) Outdoor Summer Club and Summer Camp. I want to mention them because the club is that BIG. There's a full waterpark with slides, enormous climbing structures, and tennis courts in the back, and you can watch kids and families play while on the treadmills. It's a cool way to zone out while burning calories. We do the Summer Club with some other families. Honestly, it's a hidden gem, and I feel it is cost appropriate. I can't speak to the Summer Camp experience.
Cons - I would give this 5 stars except our experience with the Tennis courts. Even as members, we struggle to get a court. It's frustrating, as others have mentioned. On the weekend, my younger son wants to play. He's been driven off by some sort of program that is dominating the courts. The program is simply claiming all the courts and not leaving any available to the public. My wife asked last weekend why this was, and she said the person running the program became very defensive and told her to take it up with the director of programming. I will take his recommendation and speak to the director to understand and clarity. Unfortunately, I feel some of the other reviews are valid with their frustration in this area. As a well-invested member, I think we should have consistent access. As of now, I wouldn't even classify the courts as providing reasonably limited access. At best, it seems extremely limited access. It's an advertised feature to members, which understandably creates a degree of frustration.
Cons - The rock climbing center is still down due to Covid. At this point, I believe we have been out of the woods from Covid, so I don't understand why it's not reopening. It's an also advertised feature, even if they just did limited hours on weekends or something.
Cons - I feel like some of the facilities and areas are fully operational after Covid. I remember visiting this place pre-Covid, and the little Cafe was open and offering smoothies and things. It doesn't seem to be happening right now. I could also be missing the times when it is open. Idk.
Hope this helps!