In a nutshell their "human" customer service skills are terrible. That said, their dog skills may…read morebe excellent - but at the end of the day a human is forking over the $$, so I think we humans count in some minuscule way. After doing a month of research on dog boarding facilities, I settled upon TNT in Abbotsford. That's an hour driving time with traffic but I want the best for my new puppy. The first phone inquiry I made to TNT was polite but harried. Okay, no problem they're busy, I understand. Btw, I spent $320 including taxes for 7 days of boarding plus extra services which included 2 walks a day etc. Not cheap. But that's okay I want the best for my pup. Two days after my puppy was boarded I made a call to check on my puppy to see how she's adapting. The lady on the other end said great but she seemed slightly irritated I was taking up her time and then she rushed me off the phone. Okay..... The second and last time I called was at 10am, (which is their office time), the day before pick up. I asked how my puppy was getting on and wanted to make arrangements for pick up. She was rude and rushed me off the phone once again with a promise to call me back but didn't call back until I called again at 6pm - now I was irritated. I mean, I was calling during office hours which are stated on their website between 8:00am-11am. I received a call at 6pm from someone else to whom I explained my frustration about this rude employee. She said they're busy and that the other employee at the kennel thought I was taking up too much of her time over the phone. What? A less than five minute phone call asking for an update? That's absurd. If that's what 300 bucks gets you... Upon arrival for pick up she told me my puppy received a little extra attention in the office because, well, she's a puppy. I'm grateful for their care of my pooch. If my dog had a great time there, then excellent but I wasn't aware of any of her activities other than the two 10 minute walks/day and the office time upon the arrival for pick up. Was she playing with the other dogs, did she get other socialization time? I don't know because they wouldn't tell me of her activities. Hopefully, she wasn't in a cage for 8 hours a day. I will never know. And that's what I'm not impressed with. The lack of communication skills - with humans - and the way my 2 phone calls were handled. Like I said on my way out, socialization of dogs is important but the socialization of humans is essential. Will not be back.

Just had to board my one year old greyhound for the first time. His breeder recommended TNT first…read moreso off Ripley went. He seemed to enjoy his stay. I opted for the meadow walks which are an additional charge. The location is very scenic and they seemed anxious to make sure Rip had a good stay. He had his dog bed from home, his blanket and a bunch of toys....and they fed him his usual food (which I supplied). I'd feel confident taking him back to TNT again. Nice to have a boarding kennel I can feel good about.

Peter is an incredible trainer. With over 30+ years of experience, his professionalism and…read moreknowledge are unparalleled. He can work with any breed and any age, and he is right - it really is "training for people" that he offers, because often it is not the dog that has the issue, it is the owner. Change your habits - and like magic, your dog listens to you. The best in the entire province, hands down.

I needed training due to aggression issues with my lab mix. Turns out, I needed the training…read more LOL. Weird how the dog changes as soon as he took the leash. My wife got me the three sessions. I am glad she did. ok. ok. ok. mindset. I get it. LOL.

Awesome awesome awesome people and time we had here. You we've been next to a polar bear before? I…read morehave!! Ever been next to a grizzly bear and petted him? I have! Cougars! American bald eagle! Wolves ! Just to name a few animals! Awesome awesome awesome time !!! Friendly people cool people!

Absolutely terrible oh my god disgusting all of the animals here are in terrible condition they…read morehave no selection for any products they gave me all the wrong advice about everything they did not even know what sex the guinea pigs and snake I got were the mice and hamsters were very scared running around their cages trying to get out the guinea pig cages were very dirty so were all the cages the ball python bought oh my god when I bought it, it was not eating it was so tiny the temperature and humidity in the terrarium were horrible the snake was not shedding properly at all it had stuck shed when I had the snake it never eat I force fed the little guy once this was my first snake they gave me all the wrong advice completely wrong I am glad I know now and have a healthy happy ball python now I am very angry at pet smart after only 3 months of having my little ball python which I thought would be forever since they live a long time he died! He was laying on his back moving his head all around twisting himself in knots and trying to eat himself NEVER BUY A BALL PYTHON FROM HERE EVER! I feel bad for all the other animals here it is disgusting this pet smart should be closed they are going to get more ball pythons and put them in that terrarium he died of ibd! A highly contagious disease I feel so bad I can not believe they sell animals in that condition absolutely disgusting shame on you pet smart!

Associates are not qualified to perform grooming a properly I went in and could hear the dogs…read moreyelping and noticed how rude and unprofessional the female groomers were. I was told it was $30 when I booked my appointment via phone call and they charged me $67.00 not impressed . Plus my dogs mood has completely shifted from happy dog to quiet and stand offish. I don't even want to give a one star rating but it's the only option

Biggest, brightest, friendliest, cleanest! Paws & Claws…read moreStore in Abbotsford has a great selection of dog and cat foods, health and wellness products, knowledgeable staff and great grooming deals. Drop in Doggie Daycare, full day care available as well as certified trainer and dog safe trained personnel. The staff at Paws & Claws really care about helping you find the best for your pets!