I've been wanting to visit a Gentle Monster store for a minute now & am so glad I got to check their sunglasses out today. Gentle Monster is a South Korean eyewear brand that offers unique, fashion-forward glasses. They can also fill prescription for some frames. All of the glasses I saw in store give off a cool vibe & average cost of a pair seems to be ~$300. My favorites include: - Gentle Monster x Maison Margiela collab MM215 - Gentle Monster x Maison Margiela collab MM105 - Boni G11 Cat Eye - Futura 02 - Lamda Cat Eye I love the vast selection they have in store + online & all of the pairs I tried on felt very comfortable. It was fun trying on all the different styles they offer. Will have to come back to purchase! read more

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Would give ZERO stars if possible. Blindly purchased a pair online. Arrive Feb 5. On Feb 26 i traveled a hour to the physical store to exchange them for a pair that fits my face. "No you got these online. We can't help you in store". In what modern retail / luxury world is Gentle Monster not Gentle Monster. The product is exactly the same. Literally untouched and fully packaged. Call online customer service during their business hours with no answer. I tried this 5 times. I then email them to learn it's a 14 return policy with NO exchanges. Mind you i was a week over the 14 day period. (14 days is wild. I travel for work for longer periods) I'm annoyed and will NEVER suggest you purchase from them. Maybe if they spent even 1/2 the money they throw at in-store visuals toward Omni-channel client shopping experience they could actually be a real business. HATE this experience more than I HATE the pair of glasses im now stuck with Do better, Gentle Monster. read more

I rarely leave bad reviews but my experience here unfortunately sucked. Workers were unhelpful, didnt greet us when we walked through the door. Instead turned around, looked at us, and went back to their convo even tho I walked in with a smile and said "Hi!". My smile was easily wiped off my face. Furthermore when checking out, the cashier was a little rude when we were asking about the adjustments they offer, gave unwarranted attitude. Luckily its our last day in NYC and I can back to our home store where the workers treat us well and value our time lol. Pretty store though! read more

Gentle Monster - Cool Art Installations - Eyewear & Opticians Near Me - New York, New York

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The store were great btw but staffs need a better training. I purchased a pair of sunglasses and needed an adjustment on the frame to fit my face. I could tell they gave each other looks just because I requested specific adjustments on the glasses and it took a little bit longer. I've been to the GM stores around the world but this one gave me bad impression. Hope y'all improve it in the future. read more

Some of your stuff are really freaking racists!! They were incredibly rude to me and my friend just because we were going out wearing a pari of glasses we thought 2 years ago and they thought we had stolen them from their store like what the actual freak????? A tons of people were wearing their glasses walking out but hey, why did we 2 minorities got stopped???? Keep in mind this is a brand built by minorities you ppl working in there! I wish there is a zero star option read more

T was super helpful and loved how she checked in from time to time! I dropped by in the morning to try some sunglasses on and stopped by later in the afternoon to purchase. T remembered me from the morning and asked about which one I was leaning towards. So sweet and loved the service :-) read more

The store has fantastic decoration. I love mix media arts, so they do the good job displaying. My friend told me that this brand is so popular especially for Asian and I totally agree. Influencer, Youtuber or window shopper probably love this store. I like some of their design and the rest maybe they aren't my cup of tea. The price is a bit above average but with the design I couldn't complain. I don't get any service because the staff either chit chat with each other or don't want to puch customers at all so I walked around, tried some sunglasses, they didn't even bother me. The score I gave them is for the display and design of glasses so that was it. read more

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Love going to all the Gentle Monster stores in different cities to check out their decor and installations. New York location has a huge store that opens up in the back, and all the staff are so kind and helpful especially when providing opinions on what frames fit your face. Highly recommend! read more

Gentle Monster - Eyewear & Opticians Near Me - New York, New York

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From my very first visit, I was blown away by how kind and welcoming the staff is--especially Ashley! She made me feel right at home, took her time helping me find the perfect pair, and has been just as warm and attentive every time I've come back. It's rare to find that level of consistent, genuine customer service. Thanks to Ashley and the team, I now have two amazing pairs of sunglasses that I absolutely love, and I already can't wait to come back for more. If you're looking for top-notch service, a beautiful selection, and people who truly care about your experience, this is the place to go! read more

Came to visit New York during the Halloween weekend and I've been wanting to get a pair of sunglasses at GM. My friends and I had a fantastic time there, the gentlemen who helped us pick out our sunglasses was super fun and nice. Not sure what his name is but we took a photo together after! Also these sunglasses look super nice on Asian faces so I highly recommend! read more

Gentle Monster - Eyewear & Opticians Near Me - New York, New York

Unique glasses and while nearly everything is out of stock to purchase, it's great you can come to gentlemen monster and try them all on before getting on the wait list. Feels part interactive museum art installation. Staff was very friendly and helpful. read more

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Great selection of glasses, transaction was smooth, and the in store experience was very unique (felt like a mini art installation!). Sales associates were accommodating but with less warmth compared to other stores in SoHo. A lot of people visit this store but good thing there was no line when we arrived, but there was already a line when we left. read more

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Great service and selection. Fun exhibit with a large amount of their brand collaborations on display.

Arrived 10 mins before closing to purchase a specific pair of glasses and they wouldn't let me in. Said they were at capacity but 4 people inside and vacant-eyed sales associates who obviously couldn't care less about selling anything. read more

I never ever write reviews, but this one's worth it Ever since the release of Jentle Salon, I've been to the pop up and flagship every single day haha. The regional retail experience manager, Jon, recognized me and took the time out of his busy schedule to chat with me each day. Honestly, one of the best experiences I've had. He's very attentive and answered the millions of questions I had. So funny - he cleaned my friend's glasses because he noticed they were smudged. Good laugh. He even reached back out to me when a pair of sold out sunglasses I wanted restocked. Super super kind man and I will totally visit the LA location when I'm in the area just to chat with him again. Also, wanted to mention the NJ/NY manager, Neil. He works with Jon, and I can truly tell how close the team is. Neil was super helpful and helped me and my 3 friends with our purchases with ease and efficiency. We also stood there and chatted for a while. Every time I walked in, he was quick to greet me. Both Jon and Neil made me feel like I was a part of the team (which I kind of want to join now) Thanks to both for the unforgettable experience! Love gentle monster and the team read more

I loved this place. I looked gentle monster sunglasses before and stopped by for bought sunglasses. Gentle monster brand sunglasses is great for everyone. Cheaper than other brands and higher quality than price. This place was bigger than you think, probably you think this place is small when you entrance. I like this place interior, pretty upscale interior also there workers were accommodating. Feel free to try every sunglasses what you want to try in read more

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Great in-store experience! Very welcoming staff and customers can try on glasses with ease. Best retail experience in NYC!

I love this place this is my only-sunglasses brand I owned. Service is excellent, the staffs there were nice and very helpful.

This isn't a review of the store exactly but the brand as a whole. I've been to several GM locations and every time i have went I wanted to buy sunglasses only to be told they are out of stock. But they still have the styles on the floor to try on. Why?! Why do you let me try on sunglasses only to tell me I can't buy them? They say put your name on the list to be notified. Ok. Months go by and no notifications. Yet the website says "sold out". Well why the he'll do you still advertise them then? I don't get it. I never been to a store that shows you merchandise yet doesn't allow you to buy them. Waste of time Gentle Monster is. Maybe stop wasting time on your dumb decorations and work harder on restocking your stuff. read more

I've been eyeing Gentle Monster sunglasses for quite some time now and decided to visit the store after an appointment in the area. I wasn't sure what to expect when going in, but it's basically like part store, part art gallery/museum. Very spacious layout, with futuristic looking displays in the centers of the room. The staff was very friendly and helpful - I was able to browse at my own pace and take my time trying on all the different styles, and when I finally decided on a pair, they were waiting for me at checkout. They're also able to tighten the glasses on the spot to fit your face specifically, which I thought was a nice touch. Prices are a bit high, but the glasses fit me very well and look great. Because they're a Korean company, I assume that the glasses are probably tailored more to fit Asian faces. read more

I love gentle monster sunglasses so much! It's fun to wear and very cutting edge styles. I tried on as much as. You'll see my pixs of sunglasses....fitted me perfectly. Cool, fun, stylish designs and colors....I think very trendy & high-end & unique!!!! Try some sunglasses here to find out your different look! Highly recommend at gentle monster!!! read more

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I bought sunglasses for my bf's birthday here, the store itself is very beautiful but 2 stars for the service. assistants are very rude and not talkative at all, felt like they own the store. read more

I am obsessed with this place and this brand. Basically every single pair is cute and they are so unique!! I am going back next week to buy the "Six Bears" pair and am really looking forward to it! My best friend purchased a similar pair and she get compliments CONSTANTLY! The workers are so patient and so nice and were truly so helpful. It felt like we tried on over pair in the store and they were very knowledgable and made the experience even better. I love this brand and am so happy they have stores in America now!! read more

Gentle Monster - Six bears - Eyewear & Opticians Near Me - New York, New York

I was excited to check this store out, it was beautiful inside. However, the employees here could not be less helpful if they tried.. they seem to treat their job like social hour. I was there for about 15 minutes and not a single person greeted me. Don't waste your time or money here, the quality is crap too. :/ read more

While the stores in Seoul had more impressive art installations, this GM location had the best customer service of all the glasses shops I've ever been to! I always hate the prolonged silence and all the stares as you browse through and try on glasses, but the 2 male employees here were enthusiastically talking us through the designs, suggesting colors and styles we would've never thought could look good, but still knew when to give us our space. I am attracted to GM glasses not just for their unique frames, but they also fit so perfectly on my Asian nose bridge and all the ones I tried on were also really light! If glasses is something you have to wear daily like me, I'd definitely invest in a unique and well-fitting pair here! read more

the staff here are very weird, very entitled, especially the eye doctor he was very unprofessional and very rude.

1st time visit: requires appointment, didn't allow me in, fine 2nd time visit: I made an appointment but they changed my appointment to a 30 min earlier one without my confirmation? which ended up with when I came to the time I reserve, I was restricted to see selected/limited styles. No apologies at all. Feels like I'm begging for visiting amazing read more

Believe me, they are rude "and snobbish" staffs thinking they are selling TomFord from another review, it is so true!! Been there couple of times, met some are nice BUT most of them are incredibly yeah rude and snobbish thinking they are top of the world, giving you I don't give a f** , their wording and attitude are soooo condescending and thinks they own this brand, I mean excuse me you are just a sales servicing other people, even tom ford and Hermes staff are more welcoming and professional. I would urge people to go online and purchase from there cuz there are more options (most of the pieces tend to sell out very quickly in that store where they are still available online especially BESTSELLING pieces!) read more

Got myself a pair of the dreamer01. Everyone needs that one pair of nice sunglasses and this is place to purchase them. They aren't cheap but it's worth every penny in my opinion. You can spot them on PSY's music videos. They have lots of funky yet cool sunglasses. I hope to in the future to get a pair of the funkier ones but for now, still loving my dreamers. read more

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The collection of sunglasses and glasses are made for Asian faces which is why I purchase from here. If you are having trouble with finding frames that work well on your Asian face I would give this brand a try. Took off a star because the salesman told me it would cost me $80 to get my lenses fitted into the frames I purchased at the store. He reassured me that even very bad vision (high index lenses) would also be $80. It was actually $160 for the lenses and somehow I feel like I was tricked. It's a little overpriced for what it is but would recommend for those who have a lot of trouble finding nice frames. read more

absolutely terrifying customer experience. Failed to receive return for defective product. Customer service representative Jackie Flores who claims to have no boss above her, is very unprofessional and condescending. She promises to accept return request over the phone and the day later changes her mind because I did not give "heads up" ahead. Anyone at GM reading this should make sure to listen to the recordings of the phone calls and emails that she sent to me and see how unprofessional and rude she is in trying to defend why she is being fickle. Absolutely ridiculous. I loved gentle monster and I was a loyal customer for 10 years. Now I absolutely hate the brand and everyone who works there because they have the most unprofessional team that I have ever encountered in any retail brand. I am sure she will say that she responded according to policy. If that is actually true, this brand should cease to exist giving how terrible their CS is. read more

Intrigued by the concept of an artistic interior design of this Korean imported sunglasses store, I dived right in early afternoon on a Saturday. The exterior appears minimalistic. Take one step in and you'll feel refreshed to find an open artistic studio- esque space. Large words, Gentle Monster greets you. In the center of the store lays all the sunglasses in what feels like a circular display. In the back, more artwork. Take your pick on the sunglasses. Priced moderately at around 200+ they exhibit various designs for the Asian face. If you're looking to experience more than shop, this is the store for you. The sales associates won't over you, but you'll always know where to find them. Maybe I'll come back to buy something. read more

Gentle Monster - Eyewear & Opticians Near Me - New York, New York

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Came here on one sunny afternoon after roaming around soho. I was immediately attracted to the store front which faces Simone Rocha and conveniently a couple doors down from The Real Real. I've only recently heard of the brand so I was super excited to see a brick and mortar location. Walking in, I felt like I was at the Guggenheim, a living room version of course. I was immediately greeted with a smile and a welcome. I begin to roam around and trying on the glasses. I couldn't find what looked good on me but Louis there had so many recommendations. He was very helpful. I wish everyone was this helpful. The art installations are also beautiful. Definitely worth a trip just to see the interior. read more

Don't know why the store is filled with such bad reviews! Visited here at the end of July to pick up my first pair of GMs. The staff were great and took extra precautions to prevent spread of covid while personalizing my shopping experience. I went into the store with the intention of purchasing the Lang 01, but with the personalized shopper who (I'm sorry i don't remember your name!) ended giving me great feedback on the type of frames that fit my face. Overall it was a great experience! I ended up purchasing the SOLO 01 in small. I did feel a tiny bit rushed towards the end as I was indecisive about purchasing which pair, but I was given a long time to browse through all the glasses of a certain style I had in mind. The prices are higher than your average pair of sunglasses, but like all fashion brands, you are ultimately paying for the brand that Korean dramas such as Crash Landing on You and the band BTS wear. read more

I do not recommend buying gentle monster glasses, they broke after one use and I asked them if they repaired it and they said they would charge me 15% plus tax. All because I threw out a black card that came with the glasses that said "warranty" on it. The reason I threw it out was bc it had literally no other info on it and I wasn't expecting them to break after wearing them once! Store is nice and employees are pleasant but company policy is crap. I'm walking over to retro future glasses and getting me a pair that will last me years read more

Gentle Monster - Wore these once and they fell off my face, looks like cheap glue held these together! Wanted $30 +tax to glue them back on? No thanks - Eyewear & Opticians Near Me - New York, New York

I came in here looking for a gift option, asking the staff in there for some options. He didn't seem to be very knowledgeable. I asked few questions and he just nodded and shook his shoulders. I was quite annoyed with his attitude. I asked for his name and he ignored me. He was asian with glasses around 5 feet 5. I was hoping other staff would step in to help, but they were looking very lazy. I decided to go somewhere else. read more

The shop and glasses are unique and stylish, worth at least 4 stars! In my previous experiences the staff are well trained and experienced with politeness. However, in my recent shop visit, the staff work in the shop are not professional - keep chatting at the corner area. The worst feeling was doing the alignment and adjustment of frame. The lady wearing in black, one piece, seemed not receiving related training and with no patient. In the event a staff has no knowledge in that particular area, I (as a customer) would have a better feeling, of telling me to wait for another staff to assist. Hope this is an issue of a particular staff only. read more

5 stars for the design and super cool decorations. 2 stars because there's barely any merchandises in the store. It's like a whole big blah full of nothing. I don't recommend going to this store at all. It's nothing!!!!!!!! read more

LOVE this place! They're doing a great job with social distancing during COVID-19 times. You have to book a 30 minute appointment prior to visiting in order to be able to tour the store and try on the glasses safely. Henry helped me with my visit today, he was fantastic!! read more

Cool frames, shitty lens and quality. Be ware Ok so cool store with cool shaped movie star large sunglasses. Some parts made in china and some in Korea for around $250. The lens has no Uva protection is the quality of shifty drug store sunglasses you can buy for $5. It not only made my eyes sore and tired and gave me a wicked headache after wearing it for 25 minutes I was blinded by the hazy sun. Meaning this is not beach or poo wear. Perfect if you're a celebrity and you only need singlasss for 3 minute intervals when exiting Clubs at night but if you want to protect your eyesight and lie by the pool this is not recommended. As for sales, no pressure kind and it's concierge setting so you pay in the back and the concierge will bend and shape the glasses for you af front desk. Some flloating crystals In the back art gallery of you're into that sort of thing for a ray ban girl like me it was all a bit pretentious. read more