Such a good experience today and this is coming from someone who hates the dentist. We were happily greeted at the front desk and checked in right away. Carlos was super helpful with calming my nerves and explaining each step of the process thoroughly. The dentist was very kind and was very patient with me. Thank you for making going to the dentist as seamless as possible! read more

I did not feel welcome or comfortable with the care I received. Went in as a new patient having moved recently into the area. The dentists and oral surgeon were brisk and seemed impatient; they explained things very quickly and never gave me a chance to ask questions before leaving me with the bill. I went in two times about a specific oral concern and left confused both times, with no clear answer or care, just another follow up. There was also one staff member who was especially impatient and unprofessional, reprimanding me for not knowing my pharmacy right away. read more

Leaving this practice after Dr Politan was replaced by a very unlikeable dentist. She barely introduced herself before listing an array of costly work. Mind you, I was there for a cleaning and annual X-rays... and was up to date on my care except one implant I'm finishing with another oral surgeon. She had no interest in me, only her list. I'm now looking for another. I do recall Carlos was a good tech. I wish him luck. I predict the new dentist will not flourish here. read more

Gentle Dental is a scam. They try to up charge everything and code things incorrectly so that they can get more money from you and your insurance. They miscode gum disease and if you do not catch it and make them change it, it can hurt your dental work in the future. Do not come here. Go to Dental Artistry in Anaheim Hills, they are respectful with their work unlike this sad excuse for a dental practice. read more

This place is a rip-off. I went in for a cleaning with Delta Care insurance and was told it would cost me over $900. also they gave me a quote for a crown at $1500. I went back to my former dentist (40 miles away). he charged me $100 for the cleaning and $500 for crown. Gebtle Dental is a major rip-off. read more

I have had such complicated dental work, and always get amazing service at gentle dentist. From basic cleanings, to an endodontist, to an implant surgeon, they arrange everything for me. Their office staff is so pleasant and professional and take so much time to go through everything with me and my insurance company. Highly recommended!!! read more

Came here to remove one of my wisdom teeth and everything went smoothly. The staff were polite and kind, they made sure I was comfortable and well taken care of. Cassandra assisted me initially and she was extremely kind and professional. A great office! read more

I love this dental office! It lives true to its name Gentle Dental. I have been afraid to go to the dentist for many years but they have renewed my faith in dentists. They are gentle. The whole staff is wonderful!!! I feel like I'm going to see family when I go to the dentist. I am even having an implant and I'm not afraid. Another reason I stopped going to the dentist about 10 years ago was that they always tried to upsell me everything. Telling me my teeth are falling out, etc. etc. This dentist only tells me what I need to have done and it's not up sell at all . I can't say enough good words about this place. I highly recommend the whole staff.! read more

Care for patients is terrible. Absoloutely terrible. This guy got mad and yelled at me because I had a gag reflex. Then, the next appointment I had, he got mad at me again for spitting on the bib because I was about to throw up. He told me that I wasn't supposed to spit on the bib. Like, what is the bib there for then buddy. On top of this, they had to reschedule my appointments because their doctor "wasn't here." Were they just banking on having a doctor and they tried to schedule me for that day? read more

Office experience can be improved. I did reschedule my appt and confirmed. Left work early only to find out they already cancelled it. The receptionist was nice though but there's 1 lady there who gave me an attitude when i politely asked if there's already someone who took the spot. read more

We love Gentle Dental Placentia! The office manager Cassandra is the best! Always greets us with a smile, even when shes busy or helping someone else, she finds the time to acknowledge anyone who comes through the door. Dr Poliran is the best, he does amazing work and is honest with treatment. The assistants (Carlos and Lyndsay) are also awesome And helpful, and very nice. This team named above, always makes our time at the dentist not so scary. read more

Where to start... so I have dental insurance and this location was list for my EPO. I had a cleaning, root irrigation, and X-ray. My portion was about $200 out of pocket (not great but what ever). The issue started after my second appointment when their office was calling me (I don't have a job I can pick up the phone. I work on live power). I answered the phone she asked me if I remembered when I got my root deep cleanings done from the previous dentist... I don't remember but the previous dentist was doctor DDS Cilderman. She (so tempted to use her name) "tried" to call. Which is a LIE. Then said insurance won't pay without the info (which they shouldn't) and sent me a bill. So I went there to discuss. She ran to the back because it was her "lunch break". Leaving me in the office to steam for 20 minuets and write a review. I made the phone call to my previous dentist who promptly sent me the info in 30 seconds (literally) . WILL NEVER Return. Will never recommend. DONT go here. Hope she gets fired read more

Gentle Dental Placentia - General Dentistry Near Me - Placentia, California

DO NOT COME HERE!!! This place is a TOTAL SCAM!!! They installed a crown and billed me for it, then came back 8 month later to collect more money bc they said insurance denied the claim. Either they mis-coded the work or they installed a crown instead of a filling. I tried to call and when i finally talked to someone to dispute the charge they said they would call me back. They NEVER DID BUT CONTINUE TO SEND ME THE SAME BILL! I called again and left my number, but they wont call me back. Not only that, the crown is totally mismatched with my teeth and my new competent dentist asked if this was a "same day crown" bc it was so bad. They had to fix the HUGE gap that this place lade between my molars! I would never write a review to take down someone's livelihood, but this place is a SCAM! To be clear I went here in early 2023. read more

Came in to this office with excruciating pain and trauma from a previous dental office, Melissa, Cassandra and Dr. Poliran got me in right away they made me feel comfortable and assured I would get the care I needed and found the root cause of the problem and helped me in my budget range! Found my new dentist And highly recommend coming here! read more

I'd you have Denti-Cal, I would not recommend coming here. They will charge for services outside of what's covered under insurance and will not help you whatsoever if you cannot afford it. I scheduled an appointment for a emergency tooth extraction because I had severe pain in (what I suspected) my wisdom tooth. Prior to my appointment, the pain was unbearable so I took antibiotics beforehand and after 3 days my toothache went away. Upon my appointment the dentist told me that I never had an infection and that there was only swelling. The dentist said the wisdom teeth extraction would cost an additional 400$ per tooth because I would need a bone graft however the front desk lady said 350$. They would absolutely NOT do the procedure if I didn't pay for the bone graft. I declined the extraction and scheduled an appointment later in that week for a tooth cleaning. I arrived for the tooth cleaning and the same dentist who helped me told me that I would need a mould and some medicine for my gums because if the dentist performed the cleaning there would be too much blood to find any cavities and that would cost an additional 1000$ (or something around that price). I suspect that dentist to be inexperienced. I haven't experienced anything like that for a simple tooth cleaning. read more

Do not come here!! Worst service ever. I do not recommend this place. They don't keep proper records and notes. I was gonna start treatment $3000 worth and they canceled day before. The manager was rude. And the person I spoke to originally was no where to be found. There are different people ...you will not be speaking to same person. It's amazing how they wanted my money the first day I was there for consult. I don't trust this place. Be warned!! read more

We had an awful experience here. My daughter had braces done at a previous dentist out of state. We were told by that dentist she was ready to get them removed. The dentist at "Gentle Dental" refused to give us an opinion on whether they were ready to be removed or not. He even said " she could take them off or she could keep them on for another 3'-5 months. He asked me several times what the other dentist said. When I told him I wanted his opinion he got rude, evasive and aggressive. He was clearly trying to get more money out of us. He even snapped at my 17 year old daughter for trying to get a straight answer out do him. It scared her. I would be very suspicious of this dentist office. read more

Very nice dentist and assistant.I brought my 2 daughters here as well.They were so gentle and kind.Very respectful.I do recommend this dentist. read more

Went in as a new patient and received excellent customer service by the manager of the office Cassandra. She took great care of me and answered every question that I had. Would highly recommend this office! read more

The staff are all very helpful and personable. professional, and educated. I will refer to family and friends

Very patient and explain everything, very nice and clean facilities. Quick service and friendly staff.

Update: I saw another dentist 4 days after my visit to here. He identified the problem and was able to treat to my complete satisfaction. Shame on Gentle Dental for their incompetence. Corporate dentistry at its worst. Maybe OK for routine services like cleaning or fillings but if you have anything remotely complicated don't waste your time here. I came in with pain, bad enough that I can't sleep. X-rays done. Dentist says she's sees a problem area around one tooth, can't tell if it's inflammation or infection. Tells me I need to see their endodontist, who will be back in their location is about a month! I asked for antibiotics in case what she is seeing is actually an infection. Nope. Not until I see the endodontist. Ok, I ask for something for pain. Her reply? "You said you're not having pain." WTF? I wrote in the initial paperwork and told her verbally I was in pain. Why would I even be there otherwise? So I filled out a boatload of paperwork, was pretty much forced to join their membership plan (or pay an astronomical price) waiting 1/2 hour past my appointment time, and walked out with no help at all. Beyond frustrating, and horrible, uncaring dentist. Im left starting from scratch to find help. Thanks for nothing, Gentle Dental. Run from this place. read more

If I could give this place zero stars I would. On 2/2 I came in at 12:45pm 15 min early for my 1pm Appointment for an exam and a cleaning. 1:45 rolls around and I haven't even been given paper work to fill out for a new patient. I walk up to the blonde girl at the front and she asks me if the other girl checked me in....lol no I came to sit at dental office for fun! They not only crossed off my name as if I got called back already, but they called back 2 people who came in after me. I finally get taken back and have to fill out my paper work while I'm getting my X-rays done. What a joke. So not only do I have to waste my time coming back to get a cleaning you couldn't manage to do the first time, I also have to spend some time telling the public how shitty your customer service is. After my exam is over the same girl who couldn't do her simple minded job of checking me in also told me she would call me FIRST THING Monday morning to go over the work I need done and what my insurance will cover. Nicole calls me today only to complain about getting my review via email. Telling me she went out of her way to offer me bleaching trays that I DONT WANT. What I wanted was my cleaning and my wasted time back. Don't tell me you went OUT OF YOUR WAY for me. That's your damn job being in customer service after you managed to screw up my appointment the first time. Hopefully Nicole can manage to transfer my paper work to the Brea office like she claimed she would or maybe it'll be too difficult for her. Such a shame since the Dentist was enjoyable and so wha the gentleman taking my X-rays. UPDATE 2-18 BEWARE OF THESE SCAMMERS My X-rays were never transferred over to the Brea office. So I decided to not go here all together cause they can't seem to get their shit together either office. When I originally came here the dentist told me I had A LOT of cavities. Today I got a cleaning at my new dental office. Turns out I had two cavities.....clearly this place is trying to scam people for money. 3/1 First of all I made it very CLEAR to your office that I did not want to come here for any reason. Why am I being charged for a no show?! If I had my X-rays transferred and called to cancel any future appointments. And why was none of this billed out to my insurance. I was told I wouldn't have to pay anything and that it was all covered. If you're going to respond to me without being able to help like every other time feel free to give me your corporate email or who ever can actually do something right. Thanks. PS I will be expecting a call tomorrow 3/2 or I can personally come into the office and let every patient know how pathetic your customer service is and how incompetent every single employee is. And what scammers you are trying to charge for appointments I personally called to cancel. read more

Gentle Dental Placentia - The appointment I never booked. - General Dentistry Near Me - Placentia, California

As a new patient my husband and I both went into the office we were greeted by Melissa very nice young lady who was at the front desk and Cassandra who is the office manager and does the billing also very nice, great personality explained billing process so we could understand. We both saw Dr. Poliran very nice gentleman. After scanning of my teeth he explain was he saw on the scan which I knew was needed. Om my first appointment I was taken in by Carlos the technician very nice explain what was going to happen and I enjoyed talking with him. Dr. Poliran when he started working on my teeth he explained step by step what he was going to do. He's very gentle and mindful of how I was doing. I am so happy we found Gentle Dental in addition to it being very close to us. Second time seeing Dr. Poliran with the same experience from everyone! Wait time was less the 15 minutes. Highly recommend Gentle Dental in Placentia! read more

New patient and not impressed. Had to wait almost an hour to be taken back. After all the x-rays the dentist comes in and goes over them with me. Proceeds to tell me she needs to do laser deep clean. Didn't ask if I wanted it and than says she has to reschedule because her assistant is with another patient. She leaves and receptionist comes in to reschedule my next appointment. Disappointing as a new patient to have this service!! read more

It's rare I do a review but I just had to take the time out to do so....Everybody dislikes the dentist right!I know I do...I've always run into issues bc of where my insurance would send me.I'm talking bad issues, very painful issues. It was a fluke that I was sent to Gentle Dental....Upon arriving everyone was so friendly.I instantly was worried even more.So when I get seated for work I was so scared.I explained to dentist "before we start"pls note I've been injured by dentist.And horribly afraid to see one again. Long story short I was nothing less than completely satisfied...The dentist and assistant were so kind and truly gentle.I was so shocked.Now I'm excited to complete the work I need done. If your like me and had some horrible past dentist I totally recommend GENTAL DENTAL PLACENTIA.... I feel so blessed...And best of all I never felt judged at all....I HIGHLY RECOMMEND ANYONE WHO HAS HAD SOME BAD EXPERIENCES TO GIVE THIS DENTIST A TRY.I'm sure you will not regret it. Thank you GENTAL DENTAL ~Your all a blessing read more

thank you for everything, I had a emergency appointment and the took me in right away. the did a great job and everyone was so nice and friendly. great experience. see you in a month for a checkup. read more

Zero starts if I could!!! Stay away from here!!! Do not come here if you are not trying to get scammed! I went here for a consultation I had an extraction of a sideways tooth I had in the back of my front top teeth, long story short the dentist that talked to me said my case was "special and critical" she also mentioned that my insurance was not going to cover and I would have to pay out of pocket $900 plus the $200 I had already paid for a CT scan which I was ok with, I had the Ct scan taken on 5/6/2020 and the technician told me it would take them 2-3 business days to give my prints to the gentle dental office so I said ok I called on a Friday asking if they had received the scans and the person who answered said no that I would take up to 3 weeks for me to get them so I told her that's strange because the tech told me different so I called the tech and she said we already mailed your CT pictures to the dentist on 5/7/2020 right the next day, but gentle dental office said they had not received them so I called them again and spoke with a different person and she said ohh we just got them today but they had them for like two days already after that the dentist told me that it would take approximate a month for me to see the oral surgeon also that I had to drive to orange because there was only one they had. Fast forward I said noooo thank you I thought It was a scammed since they told me my insurance was not going to cover anything I was able to have this procedure done within two weeks by an awesome surgeon in la Habra and I am 98% recovered now and guess what my insurance did covered the full price and I did not paid anything out of my pocket for the surgery, basically the $900 that they were trying to charge me they were going to pocket it ohhh I almost forgot they told me I had to be under general anesthesia that it was the only way, the surgeon who performed my surgery used local and it was painless and totally fine as well!! read more

Dr. Peddireddy is not respectful of your time. I have been here 5-6 appointments and every single time she runs 30-45 min late. The girls at the front desk with the unprofessional, ghetto nails is never friendly and never smiles. I can tell she genuinely hates her job. read more

I had a great experience at Gentle Dental in Placentia. Dr. Simonian was very nice. I am used to Dentists being so condescending and intrusive. Dr. Simonian was very caring and made me feel so much at ease. His wonderful staff Nicole and Henny are fantastic as well. Henny was great welcoming in and Nicole was a great listener and they both made feel like family. I would suggest to anyone that has fear of going to a dentist to please visit Gental Dental in Placentia as they are a wonderful office!!!!!!! On a scale of 1-10 I would give this office an 11! The most important message I want to say is the good feeling I felt after my visit to this office! Kudos to such a wonderful doctor and his wonderful staff!!!! read more

I never write reviews, ever. So this is big for me but I really enjoyed my experience here. My little sister and I had appointments scheduled for a check up and the staff was incredible. Highly recommend gentle dental. Everyone is so welcoming and they let you know exactly what's going on with your teeth and how to go about fixing those things. Not a fan of going to the dentist but I did not mind coming in today. Come check them out. You won't be disappointed! read more

Was long overdue for a routine dental checkup. Seamlessly able to make appointment. My wife and I had the afternoon off so they took us both a bit earlier and got us squared away. Staff is great, looked up what was covered, provided us an accurate estimate and had us going in no time. From the front reception to the back office: evaluation, exam and treatment; truly seamless and wonderful. Dr. S is warm, friendly and an experienced dentist. He thoughtfully explained the X-rays, suggested treatment and preventative care. Things were explained in a simple to understand way but with the detail to know what's necessary. The process of numbing has to be among the best I've ever experienced. He has masterful technique and I felt literally nothing for the numbing and the filling itself. Whether you are a compliant patient with perfect pearly whites or one like me who has an oropharynx in desperate need of care, make your next appt here! read more

Don't let the name fool you. Not so gentle on the manners. The first thing that came out of my dentist's mouth was "what happened?" "You haven't been here every three months like we asked you to." Then she gave a big sigh when she had to explain to me again why she needed me to spend another $100 for an irrigation, like I was too stupid to understand her the first time. And she was flatly annoyed that I could not open my mouth as big and wide as she would have liked, as my jaws hurt. So with annoyance, she shoved a biter in my mouth and decided she didn't need it when tears were streaming out of my eyes. And by the way, NEVER did she explain what she was doing before she was doing it. She injected me with absolutely no warning. No apologies, no good job, nothing. Another dentist, an older gentleman, worked on my terrified 5-year-old son. He dealt with him by actual yelling and threatening him that he would have me leave the room if he didn't stop crying. Don't wast your time here.They are not interested in doing a better job. read more

I've been going here for awhile now and I always get great service from the staff and dentist. I highly recommend them.

I visited Gentle Dental Placentia for the first time today. What a great experience! My mom referred me and she was right about this place. It was a quiet Monday afternoon but I'm sure they provide the same top quality care regardless. The front of office staff - especially Judy - helped me with paperwork and insurance issues. Dr. Simonian was pleasant and extremely knowledgeable. He made me feel comfortable during my visit and confident about my dental care plan. Thanks! read more

I'm selecting one star because there is nothing less to give. We had an appointment for routine cleaning. When we got to the front desk to register the person there was too busy with her side conversation to acknowledge our arrival. Was very rude and unwilling to help. My daughter has wires and was told I have to go to orthodontics and have wires removed come back have cleaning done, then go back to orthodontics and have them placed again. After some back and forth, manager aproached us but was no help at all. Also very rude and unprofessional. Since it was my first time I decided to take my business elsewhere. I ended up going to Brea Family Dentistry where they treated us with the most respect and professionalism. I highly recomend you try them out. I should mention My daughter's wires were not an issue there and got the cleaning done read more

Please avoid. Dishonest: *Scheduled me for my second visit without my consent. *1st visit was for cleaning, and they only did half! Thus the 2nd appointment? * Charges were questionable. *Ripoff read more

I do not recommend this dental clinic. I have an insurance schedule to this clinic but me and my wife have a horrible experience. We requested to clean our teeth but they will not clean your teeth unless you will pay first for what they're find in your Tooth x-ray, my schedule is 3pm but I waited for 2 hours, we ended only not cleaning my teeth coz they wanted you to pay 1st. They told to my wife they will clean her teeth but only half coz it is the only covered to my insurance. This is a BULL!!! read more

I decided to go here thinking I would get better and faster service. I was seen by the dentist after the x-rays she said I need extensive work and that I should go to their clinic in Anaheim because it is more established. She just should've been honest and told me she didn't want to do the work. It took them a month for them to give me an appointment at the Anaheim clinic and when I showed up for it the endodontist was not in, they didn't even call. It's ridiculous how hard it is to find a good and decent dentist, it's all about money with these dental companies. read more

Top-notch treatment at Gentle Dental Placentia (on Rose Ave.)! The administration staff, nurses, and doctor were professional and considerate about meeting all of my dental needs. But hands down Dr. Simonian is undoubtedly the BEST dentist I've ever had! He is thorough, caring, gentle, and has a wonderful sense of humor that keeps you relaxed throughout your appointment. If you're looking for a new dental office look no further. read more