I wish that my review here could bear more weight than a solitary star, if for no other reason than to counteract the falsely positive reviews posted here by this doctor's own office staff in a puerile and obstructive means to deceive future patients and regulatory authorities. This medical office, well, more specifically, the office manager/dr's wife (Vicki), is quite simply abusive, unprofessional, and most importantly unethical. She is verbally abusive to her own clientele and dismissive of laws regulating a patient's right to medical privacy (e.g., HIPAA).
Perhaps you might catch Vicki on a good day, but more often than not, a short amount of time in Dr. Gentile's waiting room will show the office manager's combative, and unprofessional disdain for the office's patients and patients' representatives. She is also verbally abusive towards her own staff who appear to fear her.
In the last appointment in their office, Vicki and a male patient were arguing and the argument spilled over into the waiting room. Vicki at this time was also yelling at her staff because apparently, they had given him too much information about the test. The patient became upset and left. Vicki then chose to talk about that patient and the test he needed with those of us in the waiting room.
At that point I stopped her, informing her that she was in violation of HIPAA laws which prohibit her from sharing a patient's personal medical information with the entire room. Her vehemence sharply turned toward me at that point and said, "HIPAA OR NO HIPAA, I DON'T CARE!" before storming off into the nurse's station to air her grievances (using foul language) about the male patient and myself, once again, loud enough for all in the waiting room to hear.
When the person I was with was called in to the doctor's office, we had to walk past the nurses' station (where Vicki sits). Vicki was bothered by my presence and actually had the audacity to say, "Keep walking, B***ch!" I confronted her about it, and her loyal staff member (I think her name is Albina, but I'm not 100% certain) claimed she wasn't referring to me. Even if that were true, which it obviously was not, is that the decorum expected of a medical office? When we brought this matter to Dr. Gentile's attention, he denied everything and did not provide a solution to resolve the matter.
This is the treatment one can expect from Vicki -- violent, aggressive disdain, with little care for either courtesy or ethics. She not only violates patient privacy laws, but she infringes on the very nature of the doctor's oath to "do no harm." And from what I've seen in the review commentary, anyone who complains about their practice is pounced upon and risks having their character attacked. Is that the type of practice you would expect from a medical professional?
I pity any client that happens into their office. Even if they are lucky enough to avoid Vicki's violent and aggressive vehemence, there is no guarantee that the sanctity of their privacy is held with the slightest regard.
Bottom line, look for another office that respects patients' rights and treats them with dignity.
If you feel you were mistreated by Vicki, then I encourage you to file a complaint with your insurance company, as well as with the medical review board (www.njconsumeraffairs.gov/bme); also write reviews on the various sites (e.g., Google, ratemds.com, healthgrades.com, vitals.com, Yelp, etc.). read more
