This is in regards to the pediatrics side. I've only started coming here to follow Dr. Marcus when he joined the practice. He's a great pediatrician and the office is near home. I've been happy with him except this office and front desk staff are by far the worst and unapologetic group of people I've ever met. For a pediatric office, it lacks warmth and compassion. And the outsource scheduling makes matters worse cuz almost every time, you'll find yourself double booked. This place is run like a chain fast food restaurant. Correction. Even chain fast food restaurants are much friendlier and greet you with a smile. As much as I like Dr. Marcus, it's not worth bringing my children here because of the staff and Riverside medical group as a whole.
Update:
Since I wrote this review, I've been back and forth about switching pediatricians only because of the way the office operates. I had recently received a prescription for an Epi-pen equivalent called Auvi-Q. The pharmacy calls me to follow up and explains that there is a smaller dose available for children who fall under a certain weight class. I call the office myself to help expedite the process of getting the Rx filled. Doc isn't in that day so i leave a message with a live front desk staff and she tells me she'll leave a note in my daughter's chart. A week goes by i hear nothing. I made an appt with the doc to discuss in further detail regarding my daughter's newly diagnosed allergy. I follow up with them about the dosing clarification. They have no clue and got no memo. Ok. I'll ask him myself. Dr. Marcus SPECIFICALLY stated he wanted to keep the Rx dose at 0.15 (which is the standard dosing in Epi-pen Jr.) I call the Auvi-Q company/pharmacy a couple days later to let them know, and they inform me that they have already spoken with the office and the Rx had been changed to the smaller dose. I ask who they spoke with because the doc was very certain about leaving it the same, and they say the medical assistant, who apparently spoke with the doctor. Naturally to my puzzlement, I call the office again, and whoever I spoke to (front desk staff) tells me the doc isn't in but their med assistant is handling it. I ask well if it's still being "handled" why did the pharmacy say it's already been changed. The girl says she doesn't know there's someone "handling" it. We go back and forth this way for a good couple of minutes because she didn't seem to understand my concern. And not once, did she make any effort to get it clarified by the med assistant, especially if SHE was the one "handling" this. To put an end to this long winded review, I finally got a hold of the med assistant and she apologized that they're leaving it to the original 0.15.
So, to sum up this personal anecdote, I was for one annoyed with the rudeness and dismissive response by the front desk. But I was PARTICULARLY FURIOUS by the miscommunication and dosing error made by whomever that decided to change this prescription, especially without clarifying with the physician himself. Maybe the change is so minute it might have not made a difference. But I'm not about to risk that chance with a life saving drug.
Maybe this will get read by someone in the office, maybe it won't. But if you're a parent who brings their children here, please, if you decide to stay with the practice, stay on top of your child's care and don't be afraid to question anything that doesn't seem right.
I give this place the extra star because I do appreciate Dr. Marcus's care, his attentiveness, and respect his medical decisions. read more
