I was having balance issues and my doctor referred me to Kingston Physical Therapy & Sports Rehab…read more Therapy began about 10 weeks ago. First of all, PLENTY of parking in the Hannaford Plaza shopping location. Dedicated spaces with signage for Physical Therapy clients just steps from the front doors. When you walk in you're greeted by a receptionist who asks your name and the Physical Therapist you will be working with that day. There are a number of therapists and, based on your needs, one of them will be YOURS for the entirety of the course of treatment. I was fortunate to be assigned to Dr Sarah Prizzia. She's well educated in all things muscular and skeletal and extremely personable. I had fallen from a step ladder, landing flat on my buttocks. I was in pain because I had compressed one of my lower vertebrae on my spine as a consequence of the fall. The muscles in my abdomen, buttocks and each leg needed to be loosed up - stretched - in order to strengthen and coordinate those muscles used to walk steadily, safely and support my body. My goal was to feel that I could stand, walk and climb steps with confidence and stability. Today, I feel SO MUCH BETTER. Dr Prizzia gave me several printed pages intermittently during my 10 weeks so I can continue with the same exercises at home. Maintaining what we accomplished together with her guidance is essential to stay healthy and limber. My sessions were approximately 45 minutes long. I felt stronger with each visit. Yesterday, I traveled to NYC by Metro North and MTA subway with lots of walking, stair climbing, navigating busy street . At one point I realized, I was ambulatory without a cane and pain free. Yes, I was tired when I got home but pleasantly surprised that trip had been precarious, slower and painful 10 weeks earlier and yesterday it was a joy! Thank you, Dr. Prizzia, Kim and the support staff for their professionalism and commitment to a positive experience for all Patients. Excellent!

Good customer service has the following: - Treating…read morecustomers with respect, politeness, empathy and understanding, even in challenging situations. - Actively listening to their needs - Providing prompt, effective, and personalized solutions to their issues - Aiming for a positive and satisfying experience, trying to see things from the customer's perspective. After getting a very expensive broken hand surgery, being in a cast for two months, and then driving an hour to my first physical therapy appointment here, here's the conversation that ensued: Receptionist #1: Do you have your prescription? Me: Oh! I didn't know I needed one. I have all my records from the surgery right here. Hand Therapist: I can't touch you without a prescription. Me: Oh shoot, I didn't realize. I wish that had been made more clear on the phone. Hand Therapist: (explains why she can't touch me without prescription) (At this point, random Receptionist #2 walks over and interrupts like Gollum) Receptionist #2: (Shaming) I did make it clear to you on the phone. I talked to you. Me: Wow, you just popped out of noowhere. Receptionist #2: (Irate, defensive) I did make it clear to you. Me: I'm going to just keep talking to these two because at least they're nice. Hand Therapist: (adding fire to the flames, huffily) Well, we're alllll nice. And it devolved from there. Learn some customer service, people. You just lost a paying customer for literally nooo reason other than you have no training in customer service. You offered no solutions, belittled, condescended, argued and shot back defensively. Smile, be nice, empathize, and the customer is always right.

Undeniably the best physical therapist in the area. She is caring experienced and skilled. She is a…read morelong wait for appointments for a reason. She has helped me with a variety of issues. She is hands on physical therapy that helps to retrain how your body deals with its incoherence.

Nina is a gifted healer who listens to your concerns and provides relief. She is my #1 choice for…read morept services.

Jesse's experience as a massage therapist always impresses me. Her assessment skills are attuned…read more She hears my concerns and builds a plan with me for how we will spend the time in session. Her hands are extensions of her amazing combination of intuition and knowledge. I appreciate that by the time I leave a massage with her, she has dissolved my distress. Jesse has the capacity to be flexible and let's me 'zone out' and breath rather than being very chatty. I would say 'melting' is a good way to explain how she helps me help her let the volume of my muscle tension go. I have had multiple whiplash accidents as well as head injuries and my body trusts her from my many experiences with her co-creating the path we take with what I present in a session.

Jesse is a superb massage therapist. Professional and kind, she knows what each individual needs…read more Jesse has helped me through knee injuries, shoulder injuries, knee replacement, and general stress. I am so grateful to have found "my" therapist. I never even consider going to anyone else. This is THE place for massage in Ulster County.

Friendly, professional staff From the front desk to the…read morePhysical therapists all have been wonderful I would highly recommend

A well oiled machine for profit. Education provided is text…read morebook at best. If you don't have insurance and paying out of pocket.. Don't bother coming here.

I'm 78 years old and came into PT in May of 2025 after surgery for a broken hip. Caitlyn and Kareem…read moreunderstood that I was old, but not frail, and they tailored their exercises to get me back to my labors on a farm. They and all the other folks I met at the Kingston outpost of Ivy Rehab were expert, welcoming, good humored, and very supportive of my efforts to get back in shape. Hard to believe, but I really enjoyed going to PT with them. I'm back lifting 50lb sacks of goat feed without any hip pain, thanks to Ivy Rehab!

Last winter I slipped on the ice and fell on my shoulder and arm, dislocating my shoulder and the…read moregamion muscle. For a year I was coming to ivy rehab. For a year i was in pain with limited mobility. Aubrey, a very intuitive and patient physical therapist worked with me, slowly gaining the mobility I had lost. Well, the last few days i am finally without pain. I still have not regained all my previous strength back but my wife no longer has to help me put on my jacket or remove my seatbelt. Thank you Aubrey, Dom and the wonderful staff who took most of the discomfort out of an uncomfortable situation.

They made my appointment a different time and day every week and really if you own some elastic…read morebands you can be your own physical therapist. It seems like that is the only credentials needed.

Had total knee replacement surgery and the folks at Most had me walking and meeting my goals in two…read moreweeks. They were terrific and very friendly.

this is my second time using Most PT and they are very professional, thorough, knowledgable, and…read morefriendly too. They are up to date with their equipment and they are careful to clean everything that a patient has touched before a new patient uses it anew. I have recently moved; I used to travel 25 minutes to get there, now I travel almost 40, because they are that good.

I had a concussion on October 15, 2023 and had severe balance issues as a result. I was treated by…read morethree different therapists at Megan Mullin Physical Therapy. They were all wonderful, they assessed my problem and developed a comprehensive treatment plan for me. Their professionalism and the clarity in their explanations of the various exercises were impressive. I recommend them without any hesitation.

She is a miracle worker, the absolute best for working on a painful frozen shoulder & regaining…read morestrength & movement! I'm forever grateful!!!

Saved If I could…read moregive ten stars I would. Contrary to one person's experience, I found the receptionist extremely friendly and always very welcoming. Molly interviews the new patient in depth to make sure the treatment will match the patients needs. She is an excellent PT........she and Mike work very well together. Mike is funny.......you can tell he loves what he's doing......he laughs, he has a dance in his step.......It's just his way. It says I'm from S.F. Calif. - same address as Marianne......I'm a proud New York woman..............!!!

I want to start by saying that I have been to this location in the past, however, what I dealt with…read moretoday was inexcusable and it wasn't with the therapists. This was the only place I ever went to but dealing with the receptionist today was just too much and I canceled my appointment and am going elsewhere. First, I made the appointment a few weeks ago and asked for a specific therapist, who I always had for every visit from evaluation to completion. Upon signing on to my portal today, all of documents mentioned someone else. Mind you, I called and said I only wanted this person, I visited to give the script and insurance and confirmed this person and today not the person. Second, I have 2 insurances, primary and secondary, gave them in that order. Online I only saw I insurance, secondary only which states a co-pay, with Medicare as primary and a secondary I don't have a copay. I called today, the day of the appointment to confirm and the receptionist insisted that my secondary states copay, I told her with Medicare as primary they pay and pass it to secondary. She kept insisting I had to call my insurance and work this out ----- I have had Medicare for numerous years and used it at this office, it's not how this works. It's her job to call, not mine. She kept talking over me and was rude, I canceled my appointment as stated, I'm in pain but not that much to deal with this. Don't go there.