I'm 78 years old and came into PT in May of 2025 after surgery for a broken hip. Caitlyn and Kareem…read moreunderstood that I was old, but not frail, and they tailored their exercises to get me back to my labors on a farm. They and all the other folks I met at the Kingston outpost of Ivy Rehab were expert, welcoming, good humored, and very supportive of my efforts to get back in shape. Hard to believe, but I really enjoyed going to PT with them. I'm back lifting 50lb sacks of goat feed without any hip pain, thanks to Ivy Rehab!

Last winter I slipped on the ice and fell on my shoulder and arm, dislocating my shoulder and the…read moregamion muscle. For a year I was coming to ivy rehab. For a year i was in pain with limited mobility. Aubrey, a very intuitive and patient physical therapist worked with me, slowly gaining the mobility I had lost. Well, the last few days i am finally without pain. I still have not regained all my previous strength back but my wife no longer has to help me put on my jacket or remove my seatbelt. Thank you Aubrey, Dom and the wonderful staff who took most of the discomfort out of an uncomfortable situation.

I was having balance issues and my doctor referred me to Kingston Physical Therapy & Sports Rehab…read more Therapy began about 10 weeks ago. First of all, PLENTY of parking in the Hannaford Plaza shopping location. Dedicated spaces with signage for Physical Therapy clients just steps from the front doors. When you walk in you're greeted by a receptionist who asks your name and the Physical Therapist you will be working with that day. There are a number of therapists and, based on your needs, one of them will be YOURS for the entirety of the course of treatment. I was fortunate to be assigned to Dr Sarah Prizzia. She's well educated in all things muscular and skeletal and extremely personable. I had fallen from a step ladder, landing flat on my buttocks. I was in pain because I had compressed one of my lower vertebrae on my spine as a consequence of the fall. The muscles in my abdomen, buttocks and each leg needed to be loosed up - stretched - in order to strengthen and coordinate those muscles used to walk steadily, safely and support my body. My goal was to feel that I could stand, walk and climb steps with confidence and stability. Today, I feel SO MUCH BETTER. Dr Prizzia gave me several printed pages intermittently during my 10 weeks so I can continue with the same exercises at home. Maintaining what we accomplished together with her guidance is essential to stay healthy and limber. My sessions were approximately 45 minutes long. I felt stronger with each visit. Yesterday, I traveled to NYC by Metro North and MTA subway with lots of walking, stair climbing, navigating busy street . At one point I realized, I was ambulatory without a cane and pain free. Yes, I was tired when I got home but pleasantly surprised that trip had been precarious, slower and painful 10 weeks earlier and yesterday it was a joy! Thank you, Dr. Prizzia, Kim and the support staff for their professionalism and commitment to a positive experience for all Patients. Excellent!

Good customer service has the following: - Treating…read morecustomers with respect, politeness, empathy and understanding, even in challenging situations. - Actively listening to their needs - Providing prompt, effective, and personalized solutions to their issues - Aiming for a positive and satisfying experience, trying to see things from the customer's perspective. After getting a very expensive broken hand surgery, being in a cast for two months, and then driving an hour to my first physical therapy appointment here, here's the conversation that ensued: Receptionist #1: Do you have your prescription? Me: Oh! I didn't know I needed one. I have all my records from the surgery right here. Hand Therapist: I can't touch you without a prescription. Me: Oh shoot, I didn't realize. I wish that had been made more clear on the phone. Hand Therapist: (explains why she can't touch me without prescription) (At this point, random Receptionist #2 walks over and interrupts like Gollum) Receptionist #2: (Shaming) I did make it clear to you on the phone. I talked to you. Me: Wow, you just popped out of noowhere. Receptionist #2: (Irate, defensive) I did make it clear to you. Me: I'm going to just keep talking to these two because at least they're nice. Hand Therapist: (adding fire to the flames, huffily) Well, we're alllll nice. And it devolved from there. Learn some customer service, people. You just lost a paying customer for literally nooo reason other than you have no training in customer service. You offered no solutions, belittled, condescended, argued and shot back defensively. Smile, be nice, empathize, and the customer is always right.

Genesa Home Care is a great place to work. They are always so excited and happy to wish me a Happy…read moreBirthday. I look forward to the yearly appreciation parties. The staff goes above and beyond to recognize the caregivers and office staff who are working hard to provide care for families in need.

From the owner: Here at Genesa Homecare, we provide a high level of quality care for you and your loved ones…read more We understand finding the right aide for your family is very important. Here are some of the types of services we provide: • Emotional Care: (Companionship, meaningful activities, conversation, etc.) • Personal care: (Bathing, grooming, toileting, dressing, eating, etc.) • Household care: (Cooking, cleaning, laundry, shopping, etc.) • Hospice Care: (Medication management, pain management, etc.) • Skilled nursing: (Physical Therapy, Occupational Therapy, etc.) Perks of working with our Agency: • We are a bonded and insured agency • All of our caregivers are from your local area and have gone through detailed drug/criminal/DUI background checks • Meet your Caregiver either in person or over Zoom before their start date • A backup Caregiver is ALWAYS available if your primary Caregiver is unavailable due to an emergency • Caregiver will escort you to your doctor appointments and outings • Family-oriented and compassionate about what we do! We currently have offices located in New York, New Jersey, and Pennsylvania. We are available 24 Hours a day to suit your needs. We'd love to set up a time to meet and find the best aide for you and your family! Please contact us to set up a free In-Home (or Zoom) Assessment!

If you have a family member who is not the perfect resident, meaning they sit in their wheelchair…read moreand stare into space all day this is the facility you are looking for. There is no stimulation at all. Not sure what activities does but sit in the dining room. Have never seen them working with any resident. Dementia residents can be very difficult to deal with but this facility requires they to act perfectly. If they don't you are told the facility can't handle them. Very short staff; 3 staff for 35-40 residents.

It is sad how far below satisfactory this nursing home sinks. We had a loved one who unfortunately…read morepassed away at this facility. Since we reside in a different state, we tried desperately and repeatedly to reach our loved one on the phone. Only one of those many attempts successfully connected us to our loved one. Either we would fail to reach a human being, or if we did actually reach one, the call would be lost while they tried to transfer it. They apologized and constantly blamed a "new phone system that was glitching". Usually when a receptionist picked up a call, she was in a hurry to redirect our call which then fell into a black hole. No one would give us any information, not even a little bit. When we were able to communicate the one time with our loved one, she complained about being stuck in such a loathsome facility. Although we were refused any information, another relative who was also not on "The List" had access to all information just because she was local to the area. Incompetence seems to run rampant here. Please try at all costs to go with a different facility for anyone you care about.

We're back at it because of a surgery with hospitalization. Staff came in like old friends to…read moreprovide support and are courteous and friendly the whole time: nursing, PT and OT services. They're also extremely involved with local/area providers and know everything. When they suggest calling someone WILL get you an answer and assistance. The quality of care is a 10. It really helps when dealing with FT caregiving.

My relative c/o burning. They collected urine, after a week I called , they said they LOST it. She…read moredeveloped blood in her urine , I took her to Urgent care & they put her on Kefkex....this is pure NEGLIGENCE!

If you care AT ALL for your loved one DO NOT send them here. My loved one fell out of bed within 3…read morehours of arriving and then again within 2 days. The rooms are depressing. Residents at a table in a " so called" common area in hospital gowns and pull ups. Several nurses at the nurses station talking amongst themselves and having ZERO interaction with the residents. The care here TRULY borders on neglect. The firsst time i got to visit my loved one he was in a dirty shirt that didnt belong to him and I noticed feces under his fingernails. This place should be closed down.

The facility is impressive. The building appears new and to have been a significant investment…read more The problem unfortunately lies in the care. A call button response takes about 45 minutes. The employees in staff seem to stay at the station and bring patients to sit around them to chat and socialize. With high wait times, patients are unnecessarily put in diapers. When a calm and reasonable complaint was made, retaliations came swiftly. There is no staffing for care but plenty for unnecessary security. Without being open to receiving feedback, this facility will never improve. I feel knowing what I know now, it would have been better to have PT and OT just come to the house.

I met Abby along with my wife who recently had a stroke. The evaluation that she did was so…read moreextensive that it really isolated where the problems are. I did plenty of research prior to our appointment and everything that I read was on point. We will now see her 3x / week for the next few months. THANK YOU ABBY!! This is the review I left on Google after the first meeting. We've now been seeing her for a couple of months and the progress has really been incredible. She is way more than just a voice therapist. She understands what my wife is going through and counsels her. Once again abby, thank you.

Abby works with our daughter who has shown great improvement over a short amount of time - Abby is…read moreeasy to work with and accommodating for our schedules, and has a great rapport with children.