We were somehow transferred from ProCare a few months ago (or they also own these guys, I'm unsure) but either way, I'm so grateful. MyMedSupplies is located in the strip mall cluster of International Rd. If you pick up supplies you'll drive around to the back of the building and they'll take care of you there. The employees here are accommodating, efficient, and kind. I've had no issues when calling to ask prescription and/or amendment questions, which was always an unnecessary headache with ProCare. What. a. relief. If you can choose your medical supplier, I highly recommend MyMedSupplies. read more

Great experience. These people were very helpful in finding me the DME that I needed without a prescription. They spent the time to research what I was looking for while I waited (it was an emergency) and offered me options and helped me make the right choice. It took forever for it to come over from the warehouse, but the guy from the warehouse was an absolute doll, so I have no complaints. read more

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This pharmacy does not call it's prescription customers back when promised to let them know their prescription(s) are ready. Trying to fill NatureThroid thyroid medication is a nightmare and I don't recommend it. They never have it correctly in stock and do not tell you hidden increased costs if they have to change your prescription to fill it. The staff handling this issue was rude, defensive and would barely assist to call the other pharmacy (who did have NatureThroid in stock) to make sure the transaction went smoothly. The woman Jennifer and Jenny and others were snarky on the phone, interrupted a lot in mid sentence, and frankly could care less they had failed their end of promise by saying they had it in stock again before I transferred my prescription back after the Nov 19 earthquake when it was not in stock. There is a arrogant demeanour in most the staff and I assume it is family like friend based and they do not care leaving a patient/customer hanging which is on a dependant based prescription having no thyroid gland. I do not recommend this pharmacy anymore and will never go back there again. As well, I will be avoiding any other Geeneva Woods connections in the community based on my most recent and terrible experience dealing with them now twice. A total shame in professionalism and customer/patient care overall. read more

Frustrating and unprofessional. We had a situation that forced us to have to switch up delivery on medsets and oxygen, and I ended up needing to go in and pick the items up for the week due to my mother not being in her residence to receive them. I called, explained the situation, they were friendly and said I could pick up the items. When I got there, I had to again explain the situation and why I was picking up the medsets and why I didn't have the empty oxygen cylinders to trade, but had been told that would be fine. Then I had to explain it again to the actual medset person, and again to the oxygen person. Do these people not communicate? This was not the first time I'd had this problem of having to explain extensively and multiple times. Recently I called to ask if my doctor had sent over a prescription that needed compounding, and was told it had come over that morning, I said "great, I'll pick it up this evening," and the woman's abruptly cut me off with, "nuh uh." I said, "excuse me? Sorry?" And with a bit of attitude as if I should have known it she explained that compounding means they have to mix it up (duh, I knew that) and it usually takes 48 hours. It was so incredibly unprofessional and somewhat rude, she could have just told me, "oh, I'm sorry, compounding takes a bit longer, it probably won't be ready until Friday." I seriously hate that if you need medsets or oxygen or any medical supplies delivered, they are the only option, and the same for compounding. I guess I should be glad we at least have them, but being a monopoly has gone to their heads and they don't give a crap how the customer feels. read more

This rating is based on 4 phone calls from August 2017 to December 29th 2017. My first phone call was to place an order for cpap supplies before my vacation. I spoke to someone on the phone and they told me that the order would take 7-10 business days to get to me. I had no issues with that until it never came within that time frame... or a month after that, or the month after. My supplies were still serviceable so i would just try them next time. The next 3 phone call are between the 27th - 29th of December. I was bounced back from line to line for 10 minutes. After I finally got someone I was told that the order from August was never made, and while a record of my phone call was there my order wasn't. I was annoyed, but I went ahead and placed ANOTHER order. The person on the phone told me it they would call me later on in the day to verify my order. That was 2 days before the time of this writing. Still no phone call, and every time I call I am directed straight to voicemail. I left my contact information but I still wasn't contacted. I am wondering how hard it is to place an order though this company. Do I need to be physically, spiritually and mentally present at their location to do so? Are all available associates somehow, through the sheer force of magic, disappeared in a puff of smoke? I am confused, and increasingly irritated at the level of service I have gotten from here lately. If I could give a zero star rating I would, and anyone who is reading this should assume that I am giving absolutely zero credit to my experience with Geneva Woods within the last 6 months. They never placed my order back in August, and apparently placing another order (that I have placed before mind you) is currently beyond the capabilities of anyone in this building. I am going to place another call again after this review, and will be updating it regularly -Disclaimer- I tried to post this review on Google but received an error read more

You can really tell that that staff at Geneva Woods pharmacy really cares about their patients. From the minute you walk in the door they treat you like their number one priority patient and make sure that you get the equipment or medication that you need and provide you with all the information you need to make sure that you are set to go before you on your way. I have no problem at all recommending them to anyone that is in need of their products. read more

Well, you can't get ill, and need I.V.'s without involving a Pharmacy! So it is with my situation. I had to have I.V. drugs after going home, and these folks covered the mark! They sent a R.N. to my house! They checked on my hep-lock, made sure it was changed, and DELIVERED all the medications I needed.They called me daily to check my progress! Wow...I WAS IMPRESSED! Keep these folks in mind! read more

Horrific customer service. Ordered supplies, was told they would be in the mail that day. Didn't come. Called and they said that my order was cancelled. They didn't notify me whatsoever. Previously they sent me a bill 180 days past due with late fees, etc, even though they hadn't sent any bills previously. Simply cannot believe this is a successful business. UPDATE: This place is still an absolute nightmare. Ordered supplies 3 weeks ago, was told they were shipped that day. Called 2 weeks later, order is magically on hold again. Was told they would hand deliver that day. No phone call or notification, just told me nobody was home so they didn't leave supplies. Ok fine, was told it was sitting in the store waiting for me. Went there to pick it up, and amazingly enough the most important item was not available. They will call when it comes in. The incompetence of this place is nothing short of amazing. read more

If you are on Oxygen, it will cost you nearly an entire cylinder or more just waiting for your order to be filled, or $60. Calling ahead does no good to speed the pick up process. No one can be sitting in the lobby and it still takes 1/2 hour more. Today it took nearly 50 min. Seriously. read more

Worst place to fill anything! It's been a month and a half and still can't get an answer about my back brace. Next time I'm getting my medical equipment elsewhere. No one ever returns calls. read more

Getting the products we needed was actually relatively easy, which we are thankful for. But when it came time to pick up our hospital bed, we found communication and follow through on their part to be severely lacking. They said they would come and get it Thursday, that it was in the schedule. No show. The next available time was Monday. Again, a no show. We even called in the afternoon to double check that they were coming, and we were told they were on their way. Nothing. We cannot stay home all day every day just waiting for their ambiguous 11am-6pm pick-up time. It's poor business to communicate a schedule and not stick to it without any communication. read more

Very poor service. Takes at least three tries on the phone to get anyone to pick up. Ordered a refill on an rx on Friday. Called Tuesday to see if it had been done. Was told that it takes up to 48-hours to refill an rx. Well, Friday, Monday and Tuesday...no rx still. Really? No one from the pharmacy contacted me. Will have to set aside a half hour tomorrow to see if one, someone will pick up the phone, two, if they actually do, will have to wait for an average of four minutes, and when they don't pick up...well, will have to keep trying. read more

Save yourself the agony and go to Bernies Pharmacy. Terrible service. Terrible Hours. Terrible product quality. 1st. They didn't compound the meds I needed right and they were falling out of suspension? 2nd. They don't do weekends or evenings. 3rd. Routinely waited up to 20 minutes on the phone 4th. Tried to tell me that 48 hours was 5 days because of when I requested the refill. 5th. Not the brightest bunch, they filled the wrong RX several times......... read more

I have to question the integrity of this business. My wife and I were vacationing in Alaska (from Wyoming) when she broke her leg on 6/16/17 and required surgery at Alaska Regional Hospital. She was discharged on 6/21/17 at which time we needed a wheelchair. The case manager at the hospital contacted this outfit, who informed us that they didn't accept out-of-state Medicare, even though Medicare is a federal program! Our out-of-pocket cost would be $533 for a wheelchair which I later discovered could be had--even with Alaska inflation--for less than $200 at Walgreen's, Walmart, and other retailers. Geneva Woods suggested we could submit the charge to Medicare when we got back to Wyoming. Medicare has turned down our appeal, stating that the supplier is responsible for the payment to us. Geneva Woods' paperwork stated that we opted to pay cash, when, in fact, we didn't opt for anything; we were "under the gun" and feel we were taken advantage of while away from home and in an emergency situation. Based on our experience, if I could give minus stars, I would do so. read more

If there was a no star rating I would give that. The worst customer service in Alaska . This is my 3rd time doing business this year with them and it keeps getting worse. I purchased a cane from them tried to take the stickers off and it peeled off the design. They would not exchange it or return my money. Go somewhere else to do your business these guys are BAD BAD BAD read more

Love the retail pharmacist Chad. Great customer service and I love that they get my son's medication flown in over night.

They are pretty much clueless. They forgot to deliver 1/2 of my cancer pain drugs twice and then didn't bother to call me when they found them. I spent long days and nights is great pain. I get the same order every month for colostomy supplies and they screw it up every month. If I say I want it want it delivered they always screw it up. If I go in to get it it takes them 45 minutes for them to get it from the back of the store to the front while I wait and it is still wrong even if I called it in a week before. They say they have been in business 40 years. I have no idea how they stayed in business 40 days let alone 4 years. Find somewhere else to shop. I guarantee you will be much happier. I will never shop there again. read more

Customer service really isn't bad via phone. However, when it comes to picking up my supply orders, it takes forever. I put in an order yesterday and told them I can pick it up instead. They told me the earliest i can pick up my order is tomorrow and everything should be ready. I asked if I really shouldn't have to wait and was told there should be no wait time. I came in this morning and told the front desk I'm picking up an order only to find out it was not ready and they still need to pull it. I asked how long that would take and was told not too long since my order is 1st on queue. 15mins go by and still no order. I checked again and was told any minute now. Waited another 25mins and it finally arrived. It's very frustrating when you're told one thing over the phone and you get here and be told something else. I waited a total of about 40mins. Completely unacceptable. There needs to be a better system or understanding between the staff. I made sure to let the front desk know of my frustration and she apologized and told me they try to get their CSOs to not use certain words when speaking to customers. Regardless, the staff needs to be on the same page. read more

I have only been dealing with this company since it's the pharmacy for the group home that my adult special needs son lives. My son is still on our insurance and even though the insurance pays well, due to the delivery there is always a large bill that we pay also. When I have had to deal with the staff at Woods every person that I spoke to on the phone has said they would get back to me about a problem delivering my son's medication in a timely matter, they never call back. My son's has had to wait days for pain medication. I've never seen a pharmacy so unreliable! read more

I walk in and got approached rather quickly for help. I pointed at two items on the sales floor and said I would like those two items the person that helped me told me they would have to go get a sales person. Five minutes later a sales person comes out and asks me what I would like, I explain I'm interested in buying those two items on the sales floor. He said no problem and disappeared. 40 MINUTES later, another person walks out with two items that are similar but different different than what I asked for/pointed at. I find it unacceptable to have to wait 40 minutes for some to go in the back and get two items and not even be the correct two items. Aside from them being the display units I would've been happy to take the two items on the sales floor. read more

Prescription turned in Jan 8. They called and said delivery would be Feb 24. I waited all day, no delivery. I Called and was told delivery would be Feb 25. Same nothing. Monday afternoon they called and said no delivery because the supplies had not been ordered. Expect delivery in two weeks. Management refused to expedite order because of cost. It cost them at least one customer. read more

After getting a staph infection after surgery, I was on IV antibiotics for 6 weeks. The infusion nurse came to my home and changed my IV bags, but also made me laugh each time he came. He made the experience positive, and I could not have gotten through with such high spirits without him. I will never use another company. read more

The staff at the retail pharmacy are amazing! Their knowledge and caring spirit is so refreshing. Also they actually make medications there specifically for a person's needs! Pretty incredible. read more

I cannot say enough good things about the GenevaWoods crew in Anchorage! Special recognition to Jessica Kopischke and the amazing and beautiful blonde, Christine. Living in Alaska presents some challenges especially if one is in need of medical care. From day one GeenevaWoods has been by our side helping us along. Jessica Kopischke has been integral in helping us successfully navigate shipment of our medications from Anchorage to Southeast. In fact I know she worked well past her shift one evening just to help us as well as calling me on her own time on Christmas Eve to assure we were taken care of. The customer service provided by GenevaWoods has been exceptional. Even in trying circumstances they were kind and patient. Medical situations can be confusing and stressful. Having a calm, knowledgeable voice on the other end talking me through things, and going to great lengths to help has made all the difference. Kindness goes a long way. It makes or breaks your business. Thanks for being awesome! read more

Just when you think a DME company couldn't be any worse, here's Geneva woods snatching defeat from the jaws of victory. Don't bother calling, they don't coordinate, they don't call back, and they really don't care. I finally had to go there in person with my prescription in hand for a CPAP mask and they said they had to verify benefits. See that's why I called 4 hours ago morons! After waiting for an hour I'm nearly late for work and I suggest they just figure the lowest percentage insurance could possibly pay, and I'll pay the difference. Nope, "that's not our policy, we have to verify benefits to the penny." So I say fine, just give me the cash price and I'll file with insurance, I have no more time or patience for this nonsense. Hope you're happy Geneva Woods, I'll never be back and I'll make sure to pass along my experience to everyone I can on every media available. You may want to look up a concept that appears to be lost on your employees, it's called CUSTOMER SERVICE! Epic fail! read more

I've dealt with this business multiple times and have yet to have a good experience. I work in an assisted living home and call prescriptions in to be delivered. They deliver promptly but their customer service is disgusting. I have dealt with multiple people over there, male and female, and they act as if I am inconveniencing them. I usually ask for someone else just hoping to get someone willing to help me with some manners. I don't know where they find these people but if you're looking for a company with compassion for others look elsewhere. read more

This is by far the worst pharmacy we have ever dealt with. It took three months to get a motorized wheelchair from them. There were numerous phone calls and promises from them that the wheelchair would be arriving in a few days, in a couple of weeks, etc. When it didn't arrive they had one excuse after another; someone forgot to order it, someone didn't sign the paper work, they were in the process of purchasing another business and everything was hectic, it was delivered to the wrong address, etc. In the mean time the person for whom the chair was intended was not able to get around by himself without help. Three months is far too long to wait. We would have gone to another pharmacy but Geneva Woods had the prescription and the whole process would have needed to be started all over again. A person could expire waiting for this pharmacy to come through. I honestly don't know how they stay in business. read more