The only reason I'll even give one star to this place is because the staff is friendly. My doctor recommends prenatal genetics screening to everyone as a precaution. Despite having no risk factors, I decided to take the doctor's advice and get the screening. This consisted of the first counselor leaving and getting a second counselor, an "expert" in maxillofacial problems. She proceeded to tell me that my baby would be born with a cleft palette because I had one. My cleft palette is not genetic (nor are the majority of cleft palettes, in fact doctors don't know what causes them). She proceeded to tell me that I don't look "like [I] have a syndrome," as though I had never been seen by a doctor before. She offered to get the maxillofacial surgeon at CHOC to check me out just to be sure. I am 24 years old, have had 5 surgeries, countless oral surgeries and years of medical care for this, yet she acted as though I'd never seen a medical professional before. I finally told her I wasn't worried about it and didn't really want to speak with her further. None of that would warrant this review, but in the mail today I received a bill for the genetics testing, despite being assured that everything except my copay would be covered. I am absolutely furious. Had I known that I would be charged for this, I would have declined the testing. Do not go here; they just want to get money out of you. read more

This place is an absolute rip off. The only reason I'm giving it a star is because it's required. I went because it was suggested by my dr. The first time I went I spent almost 2 hours there. Then to find out I had to come back for another ultrasound a week later. I went back and had to wait about 45 minutes. The third time I had to go back for bloodwork and waited for 45 minutes as well. Then a couple weeks later got a bill in the mail for $600! Had I been told the truth from the beginning that this was not covered I would of not proceeded with the test! read more

Staff members are friendly and comforting. They took my wife's blood and left a large scar and pain for several days. The person did not do a good job of drawing blood. The worse part was that I got a refund check in the mail with my wife's name on it. I called them back for them to reissue another check with my name since I paid with my own credit card. Carmen stated that its their policy to issue a check to the patient. That is so unorthodox and uncanny. I asked her if she could refund my CC, she still said no and continued to say that we only make refunds to patients. How pathetic.This place does not work with people or patients. They want to do everything their own way. I do not recommend this place and will make a complaint to my doctor. read more

In the process of our pregnancy planning, my wife and I were referred to Genetics Center for several genetic tests. Scheduling was very quick, also the blood draw and other steps were very efficient. All the staff were pleasant on the phone and in person. The test results were available in a very reasonable time. We felt they knew their field well, gave superb service, and truly cared. We also felt they practice genetics/medicine conservatively, which is what we prefer. All in all with Genetics Center, we had one of our most pleasant experiences with the health care industry. read more

Don't go and trust this center. Save money for your coming babies.... My wife and i are having our first baby. Our doctor recommended us to go to this center due to the blood test result at the other lab showing my wife is a carrier of a deadly disease may transfer to the baby. We had appoinment with counselor. We advised to repare questions and concern to ask the counselor. We googled and got the info about the disease. But the info online was limited and we have alot of concerns. We went to see the counselor and got nothing beside Google information. We also found out that she never had any case like us before, she just graduated.... I feel like she is a sales person. She get commissionon patient bill. Because her advise is all about how good is their lab, maybe the lab was messed up with the result... We made bad decision to do the amnio test last Thursday 8/20. They charged us 20% $378 and the rest will be bill to insurance. Tuesday 8/23 counselor called us and siad the front desk got the wrong price for test. It should be $600 something. Really? Really? Really? Wrong price? Really? They also said we should go to their center to do the ultrasound, it's better than our doctor office.... They sent us to S.t Joshept hospital 1 block away from the center. The doctor who took my wife fluid look so unprofessional. She wearsuper high heels, no blouse, no glove, chewing gum and doesn't how to handle syringe pressure... read more

Had my procedure done in Jan 2014. Staffs and counselors are well informed about genetics. My problem with them is that they start "informing" you about other tests and make you worry about what if. I had a test done that according to them was approved by my insurance which was not. I tried to get some paperwork to have my insurance reinverse me. First they said yes, then no....it was my fault for not waiting for an approval letter. The last thing i wanted was to find out my baby was born with an illness and i didnt do anything to avoid it. I was so dumb because the illness i was tested for does not affect my ethnicity. Thank for the bill GC. read more

This place was definitely not what I had hoped it would be! So, the genetic counselor was great. She (forgot her name) was attentive, answered questions, and provided a lot of great information. I liked that part. The ultrasound part was not good to me. She said the baby wouldn't turn over and I was in there for 40 mins! She tried everything but the baby wouldn't "give the right angle". I agree it was that, but the screen they had for the ultrasound machine was a box computer! It wasnt even a flat screen! Their technology was old, which is why i think the image could have been difficult to get. Then, another lady came in and told the ultrasound technician to hurry up, because the woman after me wanted to hurry and get back to work, so the lady snapped a picture and said "that will have to do" - UMMM hello! this is genetic testing that I am paying alot of money for! "That will have to do" isnt what i had in mind! She spent the time to find the right image until she was rushed, and then settled for any old image! She said the baby was still pretty curled up but she would have to work with it, so now i am concerned that my results will come back something that they aren't for the NF measurement because the baby wasnt cooperating / stretching out easy enough for the old technology and old screen to pick up on. i will say the lady doing it was really nice and tried her best - perhaps the center should really upgrade technology. The ultrasound pics from my dr office are 1000x clearer than these ones, and i was only 10 weeks at my dr office and 13 weeks here. Okay rant over about that. On my bloodwork, the first nurse poked me twice, no luck, Some other nurse came in, and she got me the first time. yay! So she will put a note in my chart for her to draw my blood when i come back for the 15-20 week bloodwork. At least that part is good. The front office staff is very nice. All in all, i was there fore 2 hours 20 mins or so. Mainly, i am concerned about the accuracy and validity of the ultrasound. i see that some representative responds to all the yelp posts, so please respond when you finally decide to upgrade your equipment! if there is a newer center with better equipment, i would try to go to that - maybe through the hospital or somewhere else. read more

This is for first and second trimester prenatal screening - I don't know about other services. My first visit took about an hr/hr and a half, and it included paperwork, a counseling session and blood draw (my ultrasound was done elsewhere). I felt like I was waiting a lot, but the staff was all friendly and professional. My second visit was much faster - about 15-20 min, and was just a blood draw. read more

My doctor recommended that I go to this center for testing due to my age. The processing of getting a referral from my insurance was simple enough along with making my appointment. I will say the staff is very friendly and knowledgeable. I was there roughly over two hours but I felt like the information was very informative. My issue is the after fact. I had to get approvals for certain parts of the testing. I went in on a Thursday and my 1st referral was sent in until that following Tuesday, per my medical group for approval, which I didn't know had to be done in the first place. It took my medical group a week to approve, after I called a few times. When I called the Genetics Center to ask for next steps I was told that they had to resubmit it because the lab they got an approval for did do the testing I needed. I called to follow up with my Medical group and was told the 2nd request was approved but now the GC is saying that lab doesn't do testing so now I have to wait for a 3rd request. I have never had so many issues on getting the proper approval on anything. I don't know where the miss communication is but I would have to think it's the GC. Someone needs to get it together on what is being submitted and to me with all these issues one individual really needs to stay on top of it because its just bad business. Their follow up process is just bad. I am not going to follow up anymore so let's see how long it takes them on something they consider "urgent". read more

I have mixed emotions about its place. As we all try to make the right decisions I felt like I was trying to buy a vacation package. I decided to get the higher percentage accuracy testing and was kind of being convinced to get chromosome testing. But before they stated my testing they called my insurance and was informed they are out of network and I would have to pay 50% before I got tested. They proceeded with the first testing but now I'm crossing my fingers I don't get a bill. I did call the lab they send their testing to and did confirm they were in network. Just very confusing how their system is set up. read more

BE ADVISED IF YOU ARE RECEIVING PRENATAL GENETIC TESTING IN YOUR 1ST TRIMESTER (NT ULTRASOUND & BLOOD SPECCIMEN to be exact) from the Genetic Center BE INFORMED. The Genetic Center DOES NOT UTILIZE THE CALIFORNIA DEPARTMENT OF PUBLIC HEALTH CENTERS STANDARDS. RATHER, THEY UTILIZE THEIR OWN "CONSERVATIVE" RESULTS to recommend further exams and test that are NOT COVERED OR EVEN NEEDED!!! 1. Know that the state of California will only cover any further genetic testing if the NT Ultra Sound results are 3.5mm and above (positive) and/or after the blood specimen results are processed by the state of CA and come back positive. 2. The genetic center uses their own conservative standards, of 3.0mm and above for positive or high risk, for the NT US and will push a CVS procedure as well as fetal EKG's, WITHOUT using state standards or receiving the blood protein results from the required blood specimen. They use their own conservative number, not the states, to push further test EVEN AFTER THE NT RESULTS ARE IN FACT NORMAL. In turn, this procedure WILL NOT BE PAID for by the state of CA AND THE GENETIC CENTER DO NOT INFORM YOU OF THIS. Therefore, your insurance company, or Medical, and ultimately YOU will be charged for RISKY procedures which cost THOUSANDS of dollars ($5,000 is what I have estimated for Doctor, Outpatient suite, lab fees etc.). 3. Please visit the California Department of Public Health website or contact them directly, or even discuss numbers and results with your OB BEFOR you go to the genetic testing site. This will allow you to be informed and not fall pray to deceptive practices. http://www.cdph.ca.gov/programs/pns/Documents/Easy%20To%20Read%202009.pdf OR http://www.cdph.ca.gov/programs/pns/Pages/default.aspx This is based off of my personal experience. Thankfully, I am a medical professional who always questions medical advise. My experience with the GC caused me pain and anguish for no reason at all until I informed myself! The worst part is when I informed my OB at my next apt that the genetic Center stated my NT US was positive and they had pushed a CVS and prenatal EKG's she was appalled!!! She then went to her office and brought back the results she received form the Genetic Center which stated my results for the NT Ultrasound were "NORMAL". I also showed her their request from my insurance provider for a STAT approval for the CVS procedure! To say the least, my OB was not even aware that they had requested this procedure which was NOT NECESSARY AND IN FACT DECEPTIVELY PUSHED BEHIND MY DOCTOR AND MY BACK!!! My advise to you is to please, please, please be informed and keep your doctor in the loop!! I went home and researched and spoke to my OB as well as the Department of Health to verify the NT standards and I would suggest you do the same too. Do not fall pray to deceptive, and in my opinion, unethical practices please! read more

I had a very pleasant visit at this genetics center! I was getting tested because my mother had tested positive of being a carrier to a certain gene and so I had to get tested as well. They allowed my mother to do the testing at the same time as me so the results were more accurate. They went over my family history very promptly and explained further testing if necessary. I felt very welcomed and really appreciate all of their help. I am thankful they allowed my mother to do the testing with me so they had accurate results. They worked well in explaining any information I needed and were also welcoming on the phone if I had any questions regarding my visit. I recommend coming here for any genetics testing. read more

I found Dr Zadeh and staff very pleasant after my consult late last year 2014. With positive results, Dr Zadeh gave me a printout w many pages explaining my condition and recommended tests. My kids 9 &17 tested positive as well. Dr Zadeh's mother is also a geneticist and sees children so my kids are now seeing all recommended specialists for further testing. All pertinent info needed to learn about our condition was fully explained in a follow up appt that was not rushed and I was allowed o think and ask all the questions I had. Dr Zadeh and her mother and staff are all very pleasant, friendly and quick to return calls. I am glad I was referred to her office. From my family's experience, I would refer and recommend their office. We look forward to being under their care during all our future tests. read more

I am alive today thanks to the prenatal services offered at Genetics Center, as I am a child of a customer, my mother, who went through a lot to have me. Thankfully many of the kind and understanding employees of Genetics Center who helped her out are still there today, who I owe now 21 years of life to. It has come to my understanding that they have been in business now for almost exactly 30 years of helping make dreams come true and life a reality for people like me. Thank you Genetics Center! read more

They were very polite and the ultrasound tech was very sweet an kind with me. The best place to go. I recommend

I had nothing but a positive experience here and therefore, I am surprised at some of the negative reviews. Working in the healthcare industry, it unfortunately seems that today's insurance plans (with higher and higher patient responsibilities) really should have been the source of some dissatisfaction. Not once did I feel persuaded to elect testing and I feel that it would be a disservice if all the facts and available testing options relevant to me were not offered. How does one otherwise make an informed decision? All the staff I encountered were kind and professional, the ultrasound technician was great, and the office seems very well organized (unlike some other offices I have experienced). Most importantly, the genetic counselor was not only great during my appointment, but her behind-the-scene coordination of my additional testing, blood draws, providing status updates, answering my questions over the phone, etc made the entire process easy and is what solidified my 5 stars. read more