I have been in construction and the service industry all of my life. This being said, I can easily separate the good from the bad when it comes to trade professionals (price & quality). Gene is a true professional, and he knows his medium intimately. He uses the best parts & materials, & he takes the time to do the installation right. My pump went out Wednesday night, I called him Thursday morning assuming there would be no way to get a same day appointment, but he put off his plans for the day, came to my house to get a game plan, then came back again 2 hours later with a tower truck and started pulling the old water line & pump out of the well casing. By 7pm, I had water back at the faucets. Well pump replacement, done right, is a little time consuming, so you need to be patient. Gene is the guy to call, period! read more