I hired Next Step NW in June. It is now mid November and we are nearing completion on what I was…read moretold would be a 3-5 day project. We finally started work in mid October (4 weeks ago). The main problems were lack of communication (once just showed up at my house one morning with an hour's notice but I hadn't seen the text bc I was sleeping), lack of project/sub contractor management, and poor planning. I have a permanent temporary fix on the kitchen sink plumbing because the plumber was called in too late in the project. My cabinet, counter, and backsplash are all off by about 3 inches and I was just told to live with it. We also can barely fit the oven in the space allotted for it. In an effort to try to speed things along, I had paid a couple of subcontractors (chosen by my contractor) directly. I was then told that bc I paid them, he didnt have to manage that part of the project. Additional issues: tile was installed so that a large grout line was noticeable. I brought this to the contractor's attention and he said that once the excess was wiped up it would look good (not the case). It took some convincing to get him to fix it. At no point has the contractor apologized or even acknowledged that things haven't gone as planned. To be fair, a lot of the work looks very nice (minus what is mentioned above) which is why I did 2 stars instead of 1. I do NOT recommend hiring this company for contracting.

First I contracted Home Depot which use a third party to do flooring ..Let's put it this way…read more.. Home Depot third party was very unprofessional and did not do a good job. I contacted Next Step Northwest and communication was GREAT! They finished the job in less then half time then Home Depot Contractors. A plus is Northwest will Do the caulking as well! Where others will not. They did a better job than Home Depot contractors and I will be using them for my other projects in my home. Shayne and his employees are able to do plumbing, painting, kitchen remodels, anything you can think of, they can do! Also they are a great price. They cost the same as homedepot flooring with the install but Home Depot did not include caulking. Also trim looked AWFUL with Home Depot contractors. I Called around and getting estimates Shayne was better in price then other private contractors and local businesses. His team has great customer service, and can do pretty much anything! He takes pride in his work and goes the extra mile to ensure it looks great!!

UPDATE: We just had our carpet installed. We are so happy with the carpet we chose, and…read moreinstallation quality. The timing from the bid to installation was about a month. The carpet we selected was on backorder, so it took a couple of extra weeks for our carpet to arrive. Justin came out and gave us a bid on our project. We felt it was reasonably priced for such a high quality pet-friendly berber carpet and pad. We accepted the bid the day we received it, and a couple days later paid for the materials as down payment. Once installation was done, we would pay the remaining balance. I'm never comfortable paying for an entire bid upfront. I was happy with the payment terms and felt they were fair. Makayla called to set up the installation appointment once the carpet arrived at the store. I was able to make an appointment the following weekend which worked out great for us. Frankie and his son, Aiden, installed our carpet. They arrived on time at 9am, and completed our project by 5pm. We chose a patterned carpet, so placement was a bit of a challenge. We were so happy with the installation. We absolutely love our new carpet and pad! The new pad is so cushy! I would highly recommend this company. From start to finish, everyone was professional, helpful and accommodating. We will definitely use them for any future flooring needs.

Just had carpet replaced in a couple of bedrooms plus a walk in closet, and I couldn't be more…read morepleased with the product and installation. I chose a light beige, semi-thick shag to provide comfort to bare feet, and it looks and feels great. This is the second time I've used Carpet USA, and received stellar service both times. They were able to work with me on my timeline, and their install team is top notch. It's been five years since the first job they did for me, a large awkwardly shaped room, and the wall-to-wall carpet is still stretched tight with no wrinkles or visible seams. Thank you, Bjorn and everyone else at Carpet USA!

Needed a company that came highly rated for solving the smell of pet urine. Rich got right back to…read moreme and after some questions, was able to give me a quote over the phone. We set a date, and he and his crew showed up on time (with reminders to me by text so I wouldn't miss the appointment either). VERY good work. Rich said the product used would continue to work for a few weeks, so I've waited before posting review. It has been 10 days, and the smell and stains are gone.

If you want to skip to the end, we HIGHLY recommend Mountain View Carpet Care!…read more Now for the details, 16 year old carpet and we I didn't think it could be saved... turned out fantastic! Pet stains, odors, spots and various other stains... All came out beyond our expectations. Easy to schedule, notified us when they were on their way over and even arrived early. Richard and his crew gave us a complete walk-through of the house before starting work, pointed out problem areas even we didn't know existed (yuck!). And told us his estimate before they started work. They were efficient, extremely thorough And the results were beyond our expectations. Not only do we HIGHLY recommend this company, this turned out to be an extremely great value as well. Thanks Richard!

Craig and his workers did a fantastic job! We hired them to refinish our floors in a 100+ year old…read morehome, and were blown away by the difference it made. In particular, the process restored the natural beauty of the Douglas Fir wood on part of our floors. Craig was very knowledgeable thorough without being impatient or condescending about the process. I had total confidence that he would take care and do the job the right way. I tried to capture some of the difference in photos, but they really don't do it justice! My home is brighter and much more pleasant now, overall.

EJ and Bodie came out from Au Natural to refinish our wood floor. It was a difficult job as they…read morewere factory finish maple floors installed when the house was new and a lot more work to sand them down to raw wood. EJ communicated well and answered any questions we had. They were perfectionists in their craft and worked hard. The floor looks excellent as well better and more natural now than when it was first installed!

Denis is a talented craftsman who enjoys his work and is genuinely invested in ensuring that his…read moreclient is happy with the final product. Not only did he give great advice, whether or not we were going to hire him, he was flexible, friendly, and professional. He gave reasonable time estimates with some heads up if more supplies would be needed (didn't end up needing them!). He kept consistent communication, which honestly we have not experienced with other contractors! We will definitely recommend Precision Home Renovations to our neighbors/friends and we are already planning to hire Denis again for near future projects! [Before photos from owner having removed carpet and padding. After photos of Denis' finished work after sanding/leveling/squeak eliminating].

Precise Home Renovations was AMAZING to work with. I wouldn't hire anyone else for my flooring…read moreneeds. They were unbelievably kind, honest and professional. Denis and his team take great pride in their work and it shows. From the start, Precise Home Renovations kept great contact with me (I hired them before I even moved) to make sure I knew that they were there to help. They came out and took very precise measurements a few times, worked around our schedule and solved my sunken floor problem like absolute experts. You can tell that they take great pride in making your home beautiful. It makes a huge difference to hire someone who will give you a fair price and put in the hard work, and they were very transparent with all of that. I would hire them again in a heartbeat. My only complaint is that they don't do MORE than just floors so that I could hire them for everything!

I hired Mavin a few years ago & he did a pretty good job. It isn't too hard to sprinkle moss killer…read moreon the roof. RECENTLY, I hired him and pointed out the green moss growing on my edge shingles & could he also take care of that. He said he could spray it. He finished the job & left. A few days later, I found white spots (about the size of a poker chip) on my cedar deck, my gutters and my hardy plank siding. It was dried & crusty. I sent him photos showing the mess (and potential damage) that he left behind. He came back with a ladder, long handled brush and a bleach solution. He scrubbed the residual dried moss killer as best that he could. He left the site. 2 days later, I noticed a weird strip of my lawn (right next to where his truck was parked, next to the curb & lawn in front of my house. I went out to investigate and the whole area smelled like bleach. He claims to have "dumped the vinegar in the gutter". My guess is, his boots were wet with the wet bleach solution and he walked through my lawn and killed the grass. His work has become sloppy and reckless & will not be considered for any work in the future.

Maven cleans our shed, detached garage and house roofs and gutters. We live in a wooded area so…read moremaintenance is very important and he does an excellent job every time.

Steve is the best. They did my house nine years ago and I still have no idea where the work was…read moredone. The electrical openings were large, too!

The company that I hired to install some lighting in my house works with Reliable for the drywall…read morerepair after installation. The drywall work that was done was not done very well and was sloppy. -They left staples in the ceiling from when they hung up a cloth to help with splatter. -They did not fill all the holes that were made in the ceiling. -There is spots were there are large splatters of drywall that isn't consistent with the texture of the rest of the drywall. I smoothed out some of it after they left but today I realized that I missed some of the large splatters and now they are dry. -They made a mess and didn't clean it up well. There was a small patch of splatter on my carpet. It was on my cupboards and microwave in the kitchen. All of this sloppy work ended up being more than I was quoted too. I was quoted $200-300 but paid $352!

We got our windows cleaned for a good price, a very reliable and quickly responsive company :)read more