RUN FAR, FAR AWAY FROM GENERAL RV
I wish I could give zero stars. Buying a BRAND NEW $40,000 Forest River travel trailer from General RV has been the single worst purchasing experience of my life. From the moment we walked in to pick up our RV, it's been one disaster after another, and we have only had it A WEEK!!!
We had a scheduled "delivery" appointment to pick up our trailer, yet no one was there to greet us, the camper wasn't ready and we just sat there, and waited 30 minutes before they even acknowledged us for pick up. Plenty of people wanted to SELL us a camper - but now that they had our money - we didn't matter.
Then, once the camper was brought up front (in a really bad place to pull away from - careless) we asked them if they could screw in the new 2" ball we bought to the hitch (a 2 minute job requiring a wrench) and they tried to CHARGE US $70!!! For tightening a bolt!!!! Mind you, they advertise "free delivery within 50 miles," LIES! Thats a whole other issue. So, we were actually saving THEM the trouble by picking it up ourselves, since we were only going 20 minutes up the road.
And then came the real nightmare... The awning arm bolt snapped and COMPLETELY broke off the first time we extended it, after FIVE MINUTES!!! It was hanging off the side of our trailer, banging into the sidewall, threatening to rip the awning or the other arm out! We called the manager for help, and their response???? "We can't help you. We don't recommend anyone. Figure it out." No guidance, no support, just apathy and attitude. Seriously?!
The service department was no better. Their brilliant solution? I needed to TOW the trailer BACK to them... with the broken awning hanging off!!!! Which is not only unsafe, it's practically impossible, let alone to do myself. And on top of that, they said they couldn't even guarantee it would be covered under warranty, and said it would take two weeks just to get an answer. I LIVE in this camper! So... WTF am I supposed to do til then? IT IS BRAND NEW!
Lights were broken, the sink vinyl completely is pealing all the way off around the rim... after using it for 1 day. Like seriously... you will take the money - not stand behind your product FALLING APART after just purchasing it? I could live with it breaking, if they were amenable to fixing it. They have 0 Fs give.
The only person who showed an ounce of professionalism, human decency, or helpfulness was Justin in service. He took the time to get me a used part to hold me over in the meantime and prevent further damage to the awning and the whole unit, explained how to install it, and even recommended a mobile repair tech to help if needed. Justin... you're the only reason this review isn't written in all caps. You deserve a raise and a job at a company that actually gives a damn.
To anyone thinking of buying from General RV... DON'T. Just DON'T. Unless you enjoy being ignored, up charged, and stuck with a broken "brand new" RV and zero support. Absolutely disgraceful. I legit hate this place. Except Justin. Thanks again man.
I am also attaching photos of the broken bolt, the bed that doesn't close right (you can see where the bolt is hitting the frame of the bed with an indent), the sink that is peeling, the piece under the bed is not attached on one side, and the mirror light was not working. Thats just what we found after 1 week. We are still learning where things are, where they go, and finding more things wrong or broken each day. DONT buy from here.
Oh I forgot - we asked for them to put a door stop on the door since it didn't have one - they put it in the WRONG place! So we had to have them put on ANOTHER one, because we refused to have HOLES in the brand new siding! Literal idiots! read more