I was a bit nervous about visiting during the pandemic but everyone inside was pretty good about…read morewearing masks. The only stressful part was not knowing where to park. It would have been nice if I could have parked a little farther away from the doors but not sure if the bigger nearby lot was still officially part of the service center. Back at the Honda service center in Richfield, MN we could pull up to the garage doors and someone would greet and check you in but this place seemed smaller so it's understandable that that option wasn't available. I brought a copy of some of the extended warranties I purchased at the MN Honda dealer before moving to MD. Initially I wasn't sure if they would still be honored but happy that the associate at the counter was happy to scan them and add it to my file. After dropping off my car they did the promised A1 services before the end of the day and called me when it was ready. I asked about some cosmetic dings on my bumper and they didn't try to unnecessarily up-sell any services. Overall pretty pleased! Also a big fan of the online scheduling system. It was easy to book and modify the appointment beforehand.

I was very happy with my service here. I expected a fight about my car being under Honda's extended…read morewarranty, but they fixed my car with no drama whatsoever. It was ready within 7 hours of dropping it off, I was shuttled to my house at no charge instead of waiting, and Juan, the service advisor, was helpful and friendly. I think I found a new service dealership! Thank you for not ripping off your customers, especially your female ones.

I was in a near fatal accident that damaged the whole left side of my Honda Accord. The insurance…read morecompany wanted to total loss my vehicle. In my pursuit to find someone to fix car I came across Prestige Auto. I sent them estimate of insurance company with pictures of my vehicle in "torn down state". After reviewing documents and photos, they went to pick up vehicle and fixed vehicle. They saved me a few hundred dollars that was needed to not have my vehicle go to chopping block. Jamal and Mike where very helpful in process. It them a little over month to fix vehicle and when I got it back it looked brand new. Mike showed me pieces from the job. I didn't know how major work was. But I'm grateful they saved me headache of looking for another vehicle. It took me six months to find that car!

My 3rd experience with this shop. Obviously I like the them because I went back...first time, my…read moreson(new driver) then, backed up to a neighbor's car. I just looked them up online and picked them because of the good review. I was extremely happy by the level of service and efficiency. Second time, I "experience driver" backed up in to a car in a parking lot. I knew where to go. Needled to say, I was advised in all options and helped. They are honest, timely and professional. This time, I took my car to the dealer for schedule maintenance and needed to replace my head light and was given a price...the PRICE made me wonder...what if I take my car to Prestige? I told the Lexus people to hold and went to Prestige which gave me a much more affordable price, fast and quality service. To me the most important element is trust so I say thank you to Prestige for earning my trust, your amazing customer service and quality work!!! Beth bethelhemy@yahoo.com

Excellent work. Very fair price. Joe was great to work…read morewith. Everything as promised.

Needed my rear bumper fixed along with the panel above it. Originally had gone to a different shop…read morein the same plaza. When they realized the issue was a bit more severe, they called Sevan over to take a look since he has experience working on Teslas. Dropped off my model 3 the following week on a Monday and was able to pick it up Wednesday afternoon. Joe and Sevan communicated with me throughout the process after dropping off my vehicle. Great service, good people.

Quality control is lacking. The cost was paid by insurance company. However, I had to pay…read moredeductable.

I was in a fender bender last month and chose this location to bring my car for repairs. I went…read morethrough my Geico insurance. It was close to the 4th of July holiday, so it was slow here. They did an estimate and was initially told the work would take a few days. It ended up taking almost two weeks. Yes, I kid you not. How inconvenient and annoying! Nobody kept me updated on the status. I needed a rental - they work with Enterprise on that. I had to keep calling and checking on the status of my vehicle and then calling Enterprise to extend the rental vehicle. When I called here, I felt like I was bothering them! My car looked fine after the repairs, but it was just the back and forth and it really should not have taken that long. There are plenty of other shops around. I would suggest checking them out if you need!

I've been coming to New Again Auto Repair for a couple of visits now and every time the work has…read morebeen top notch -- honest, thorough, and done right the first time. That alone would be enough for a great review, but what happened recently really cemented my loyalty to this shop. I was in a car accident, and I suggested the other driver bring their car in to get a quote from New Again. Julio, one of the owners, went completely above and beyond. He took the time to check out the vehicle, and since there was a language barrier between me and the other driver, he even jumped in to interpret so we could actually communicate and sort things out. They ended up not using the shop for the repair, but Julio still helped us through the whole process -- and refused to charge for his time or expertise. You just don't find business owners like this anymore. He cared about doing right by people, not just closing a job. New Again Auto Repair has my trust and my business going forward, and I'll be recommending them to everyone I know. Thank you, Julio!

Great Experience ! A+…read more My vehicle was rear-ended in an accident. I researched local Body Shops near my home and found New Again. They were perfect !! They offered to pick drop me off after dropping my SUV off. My vehicle came out great and will recommend to anyone that is look for a body shop with excellent service. EAO

I recently purchased a vehicle and overall had a great experience. Joseph, the salesperson, was…read moreprofessional, communicative, and helpful throughout the process. I appreciated being able to complete most of the application and submit documentation before arriving at the dealership, which made things more efficient. Randy, the Sales Manager, was excellent. He was transparent, responsive, and made me feel comfortable throughout the transaction. I especially appreciated his communication and willingness to work with me to ensure I was able to leave with the terms I requested, including no money down. My experience with Sabiya, the business associate, was more mixed. While she ultimately helped finalize the deal, I felt some of the communication around the down payment was a bit aggressive, and I received follow-up calls after the sale regarding documentation. Additionally, there were a few errors with my information on documents, which extended the amount of time I spent at the dealership. Despite those concerns, the overall experience was positive, and I'm happy with my purchase and the outcome.

This has got to be the worse Honda service department in America came for an oil change and was…read moreasked if I was staying or leavin told him I'd be staying cause a oil change typ takes 30 minutes when asked how long more after waiting for 2.5 hours I was told that it would be 3 hours wait time? never was I told 3 hours wait I would have left Delonte said he told both me and my wife but never did h!!!!

Worst tow company located in the DMV area! Customer service was absolutely horrible! Antonio the…read moretow truck driver was very rude & disrespectful. Please by all means necessary find a more reputable, respectful tow truck company in the DMV area.

Ended up getting a flat tire late and night and this company was able to help me out quickly, and…read moreget me home safe! Very professional, I would definitely recommend.

Mike and the Team @ Per4mance Auto Service Center always go above and beyond! Very appreciative of…read morethe level of professionalism received.

Mike and the folks at Per4mance Auto have been taking care of myself, my family, and our vehicles…read morefor years! This business is HIGHLY RECOMMENDED for anyone looking into automotive care. They have experienced technicians that do superb work. Their reputation exceeds itself. Also, the costs are reasonable compared to any service provider in the area. Will be coming back!!!! Thank you!