I was a first time customer this week looking for a bracelet for my wife. The staff was…read morefantastically helpful and assisted me with finding a bracelet for my wife. The women was patient ,friendly, knowledgeable and very sweet. I went with an opal bracelet but was told my wife could come back for something different or to have it sized better. My wife loved the bracelet and they just gained a new customer. I loved this place and the whole friendly and peaceful vibe.

Brilliant cut and faceted Herkimer diamonds are available. The new creations are being anxiously…read moreawaited. The jewelry is luscious and very reasonably priced. Perfect for gifts and to spoil yourself.

Avoid this place like the plague. I brought in my 1986 Movado Museum and my 2016 Movado 800 for…read morewatch repair. They lost a screw on the $1,500 Museum, and said "just use it with 3 screws instead of 4. Then when I asked them to document that they broke the watch they hemmed and hawed and I suggested calling the Herkimer Sheriff. They wedged in a stripped out screw they had in back of the store that doesn't match the other screws and lied saying they found the lost screw. These people are liars and lowlife for doing that. Seriously; go anywhere but this place. They will rob you and lie to your face.

If i could give a negative number I would. I went in there to get a watch battery replaced. I tried…read moreto replace it myself but could not get the back cover on again. I was going to get a new battery but the store has a policy that they only charge $5 if you bring your battery in, so I did. The first young woman to help me was very nice and tried to get it back on and couldn't do it either, she said the jeweler would be in tomorrow and he can look at it. As I was asking about pricing an older woman came out of the back (I assume she was the manager). She exclaimed in an annoyed tone "wait he brought the battery in?!?" And the snagged my watch from young girls hand and literally shoved the watch back into my face and quite rudely said to me..."well then we can't help you". I was left speechless standing at the counter. Its a shame, I generally like to support small local businesses and was even looking for something for my wife on Valentine's day. Needless to say I will not be getting anything for here in the future and will defer anyone looking to shop there.

I stopped in to see if they could/would replace the band on my Citizen's watch. I had a new band…read morebut had trouble attaching it. With friendly, efficient, quick, professional service I was soon leaving with a new watchband on my keepsake watch. I highly recommend them for all your jewelry needs. RW Moore

J Gorman Fine Jewelry was a surprise find for me. I was in a local shop and mentioned that I was…read morelooking for a particular stone. As fate would happen, Jess' mother was whom I was chatting with! She suggested I check with Jess at J Gorman. The owner and gemologist, Jess, has such a wonderful mindset. Her attention is on you, and she gives you the best, honest options. I left her store the first time with a beautiful vintage ring. I returned with an heirloom (my M-I-L's wedding band, which had been cut off her finger in the hospital). I asked Jess for custom solution for the ring that could become an heirloom in our family. Jess was thoughtful and considerate of what this piece would mean to us. She came up with a simple and cost effective solution to make it into a pendant. Upon first seeing the completed the necklace, my heart filled with joy. I'd held onto the platinum ring for years. Jess even made sure the original engraving was kept intact. I've worn it everyday since picking it up. Just as I think my daughter will when she inherits it. Jess is a true GEM, and I'm grateful for the chance meeting with her Mom in that little shop. She's terrific and her and her staff do fabulous work from start to finish.

All right. I had a ring made at a competitor, let's call them "Flennons," that I wasn't satisfied…read morewith. I had another gem that I wanted reset/remade into a different ring, so I decided to give Cunningham a try. First impression when you walk in is that the place is small and very clean. I wasn't looking to buy anything from the case, and I can't comment on their stock. I was greeted by Brian Cunningham, and I explained what I wanted and showed him pictures of my inspiration. Basically the task was to take a crappy yet sentimental ruby out of a ring from Plumb Gold and set it in a more simple, modern band. Brian - super helpfully - looked at the pictures, said he could save me money by melting the gold from the ring down himself, fashion a band with a new bezel, and reset the stone. Um, WHAT?! I was blown away. At "Flennons" when I asked for and described and showed pictures of the ring I would like to have, the salesperson plopped down a huge catalogue of settings, went through it, and gave me the closest approximation. Essentially not custom at all, that took two full weeks, with a $700 cost to boot. $700 for being somewhat satisfied is kind of bullsh*t. Brian fabricated something brand new, that was EXACTLY what I wanted, that took maybe five days and cost $125. I will never shop at another jewelry store again.

The Cunninghams are honest and have the trust of myself and my colleagues. There offer…read moreexceptionally good prices both when selling or buying. I have had custom sterling silver rings made for my siblings (from some silver left by our parents). We were all very happy. I recommend paying a visit when considering jewelry purchase.

This is everything a jewelry store should be, I think. The pieces are beautiful and special, the…read moreservice is professional, kind, and very well informed. This is a family business that knows its business and I couldn't recommend it more highly. Whether I want a ready made piece, or I want something custom made, there is no other jewelry store anywhere I'd rather go.

Excellent Service and craftsmanship. Had a vision, and Wolf and Karen made it come to fruition…read more Melted down gold charms to create new necklaces with repurposed gem stones as a remembrance after my mother passed. All of us from age 18-49 love our new treasured pieces. Very fair pricing too. Will return for all of my jewelry needs.

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

Heidi(the owner) is one of the sweetest humans ever! My now husband and I were looking for our…read moreengagement and wedding bands. After going to several "big name" jewelry stores, we quickly realized that we weren't going to find our forever pieces. From the first moment we walked into Freeman and Foote, Heidi was right there to walk us around and make us feel comfortable. We ended up purchasing both of our wedding ring sets from her. They are handmade, one-of-a-kind, vintage pieces, stamped with the jewelry designers insignia. After the wedding, decided to solder our engagement and wedding bands. We went back to Heidi, who not only provided this for us, free of charge, but made our experience all the more happy again! We will always see Heidi!

I recently had a piece of jewelry cleaned here, when I arrived to pick up my item the employee…read moreasked me where was I employed. I figured she was making general small talk. Following speaking with her I paid for their services and walked back to my car, which was parked across the street from my place of employment. As I was getting into my car I noticed the employee I was speaking to at Freeman & Foot Jewelers walk in front of my place of employment; and turn around and head back towards the jewelry store. Seeing the employee perform this act I felt I was being profiled, due to the fact that I am a young African American male. I will no longer do business with this company, and I will suggest anyone who does to spend their money elsewhere.

Laura was very very nice and informative. Cute merchandise…read morepurses, hats, jewelry and other knick knacks. Reasonable prices right on the main St. Walking distance to the BHOF. So do go and check this very nice place out.

What a nice lady and such an eclectic inventory. Located right outside Doubleday field…read more Definitely worth visit if you are in Cooperstown.