Do not go here. They will tell you things over the phone to get you to spend more money only to say…read morethat prior communications never happened and that they were only "trying to be nice." I am out over $500 because they said if I both resized and refurbished my ring that I purchased in 2022 that I would be able to get a warranty. I go to pick up my stuff and was told this never happened that it was denied from the start. If that had been the case, I would not have agreed to the refurbishment and would have only had it resized. Went to the jewelry shop right across the way and they quoted me $160 to resize TWO of my rings.

Tried to return a wedding band here in the box it came in with the receipt within the 30 day time…read moreframe, unaltered, and unworn and was denied. I spoke with store manager and was denied store credit. I was only given the option of altering the ring. Diligent regular customer. Dissapointed. Do not shop here. I am out $1650.

A few years ago I would say this jewlery store was the only place to go, however things have…read morechanged in the last year. For example, my bf bought me a diamond promise ring and five months later the diamond fell out of the mount. Luckilly, I was able to find the diamond and brought it to Littman Jewelers expecting them to repair it free of charge since they guarantee their jewelry on their web site for one-year from purchase with a receipt. Apparently, they cover it but at the buyer's expense. They charged me $78 to put the diamond back in. It's scary to know you can spend a lot of money for a ring and they can glue the diamonds in and they continue to make money when the jewelry starts falling apart. I tried calling and e-mailing customer service, but they said they only guarantee mounting faults. I tried explaining that the diamond fell out of the mount which sounds like a mounting manufacturing issue to me. They didn't like my answer and customer service never returned that email. The ring is still at the store because I refuse to pay for their shotty crafmanship. If you are looking to purchase fine jewelry...go anywhere else.

The store is a scam. Be very careful. They will not accept returns without the box. I was talking…read morewith employees and one is very rude also. I would stay away. Kay's had very friendly employees. Unlike this store. Seems like she hated being there. And it won't be hard to figure out what one had an attitude and is rude. Maybe age does that to some people.

All right. I had a ring made at a competitor, let's call them "Flennons," that I wasn't satisfied…read morewith. I had another gem that I wanted reset/remade into a different ring, so I decided to give Cunningham a try. First impression when you walk in is that the place is small and very clean. I wasn't looking to buy anything from the case, and I can't comment on their stock. I was greeted by Brian Cunningham, and I explained what I wanted and showed him pictures of my inspiration. Basically the task was to take a crappy yet sentimental ruby out of a ring from Plumb Gold and set it in a more simple, modern band. Brian - super helpfully - looked at the pictures, said he could save me money by melting the gold from the ring down himself, fashion a band with a new bezel, and reset the stone. Um, WHAT?! I was blown away. At "Flennons" when I asked for and described and showed pictures of the ring I would like to have, the salesperson plopped down a huge catalogue of settings, went through it, and gave me the closest approximation. Essentially not custom at all, that took two full weeks, with a $700 cost to boot. $700 for being somewhat satisfied is kind of bullsh*t. Brian fabricated something brand new, that was EXACTLY what I wanted, that took maybe five days and cost $125. I will never shop at another jewelry store again.

The Cunninghams are honest and have the trust of myself and my colleagues. There offer…read moreexceptionally good prices both when selling or buying. I have had custom sterling silver rings made for my siblings (from some silver left by our parents). We were all very happy. I recommend paying a visit when considering jewelry purchase.