This place when I rent cars, they are welcoming and helpful. The counter person always treats me…read morewith respect and kindness. The cars are sometimes not washed. It is very easy to pickup and drop off your rental.

The Avis at the train station New Haven are total thieves. I spoke to this gentleman after I was…read morerushing for a meeting, and he put double insurances on the vehicle and told me that he would change the price of my weekly contract if he had to remove one of the insurances. please read your contracts. They are total dishonest business owners.

the car was very nice no problem wonderful trip I had a 2023 Chrysler minivan thinking about…read moregetting one myself

Arrived to a disaster with one employee and a long line. Most people just waiting to drop off keys…read more I wasn't helped for over 25 minutes. Never rent here again.

This is the closest Hertz from the New Haven train station. It's about a 10 min walk, so it's not…read morebad. You're better off walking there than asking someone from Hertz to pick you up. There were two people working there and customer service was average as the lady was kinda slow and I wasn't sure what she's doing on her computer. Getting the car took me about 15 mins, which wasn't bad. I am giving this place a three star due to the Hertz lady's attitude.

Very irresponsable. I made a reservation one week in advance to attend my son's college graduation…read more When I arrived to pick up the vehicle, a very rude staff just screamed, to me while I was entering the parking lot, that they did not had any vehicles available. I replied that I had a reservation. He said, I am closing in 30 minute closed the door. Will not recommend it. Very poor customer service.

The service at this location is traumatic, if you are a person of color, go somewhere else. The…read morebrown person at the counter was so disrespectful and ridiculously racist all I could do is leaven and take my money and business somewhere else. It's a shame when a person that is of color is racist to African Americans. Life is too short and hope they can workout their issues.

It sucks! One person at desk, 20 people on line!!!! They don't even deserve any stars! You get what…read moreyou pay for!

Ture, I had a hard time finding the office. When I returned the car at closing time, I accidentally…read moreleft my black jacket in the back of the car (with a black interior). The next day I called Alex and he said the car was already checked out, but he'd check when it was returned. I kept calling Alex and when the car was returned, he had my jacket. I mailed him a self-addressed stamped large envelope and he mailed the jacket back to me. When I called the office, Alex was calm and helpful. He was more than happy to mail the jacket back. I received it right away. Thank you for helping me with my lost jacket!

They didn't have the car I reserved 2 months ago. I don't want a pickup truck! This keeps happening…read morea lot with Avis.

Very positive experience. Thank you Shannon!! Great car, upgraded me without a request and was…read morevery fair with my invoice. Ill be back!

Staff is friendly, Cars are brand new in their pricing is very competitive . Definitely my new go…read moreto place.

No after hours drop off and if you change your reservation the price can increase dramatically-…read moredepending on who helps you which is just the luck of the draw. Very odd because we were dropping off the rental 2 days early. Fortunately we ended up dealing with someone really nice and they didn't make us pay extra. Otherwise a very positive experience just wish there was more consistency with pricing and options to drop off at more locations without extra fees.

actually the most disgusting service to use. DO NOT rent with budget! they have lower prices to…read morecharge EXCESSIVE cleaning fees. they charged me $250 for a cleaning fee with no spills, no stains, nothing and when i called because i had no idea what these charges were they stated it was a cleaning fee. i asked why and they put me on hold for over 20 minutes to finally tell me it was for light pet hair in the back seat and that i would be charged even if it was my own hair! that doesn't qualify as EXCESSIVE and mind you they are already required to clean and do general maintenance like vacuum to get the rental ready for the next customer. they have zero accountability for their customer service workers who state that you will be credited or that something shouldn't be an issue. i returned the car and entire day early after asking if i would be credited for not using sunday, the worker said yes i would be credited. never was and when i called they made a bunch of excuses and said the other worker was wrong. so i lost out on an entire day of a rental car that i paid for! this place is absolutely terrible and they scam their customers. DO NOT USE THEM

Easy, good experience with staff. They were helpful, nice, and accommodating. Car was fine. The…read moreprice for them to fill up gas was a shockingly good deal! The only thing bad thing that is somewhat significant is that they do not allow you to park your vehicle there while you are gone. Wouldn't have been that big of a deal if I would have known ahead of time but I had no heads up about this. It just ended up adding nearly an hour of extra time to my trip that I wasn't prepared for in order to take my vehicle back to my place. That was disappointing, but other than that pretty good.

My daughter's Enterprise rental car was deliver to her right on time.The first thing they did was…read moreask her to walk around the car, and inspect it. Once she got in the car to drive it she noticed a message light on the dash board indicating routine maintenance required. She stop by to ask me about it. I notice in the left hand upper corner of the windshield there was a next service sticker. Doing the math the car has not not been service in eight months and 11,604 miles. The tire rotation was over due by 5,604 miles, and the oil change was over due by 6,604 miles. I would think the person delivering the car would notice a routine maintenance required light being on before delivering the vehicle, and Enterprise would look at service records, and inspect vehicles before renting them out. They obviously do not maintain their vehicles.

Worst car rental experience ever. I called to make a reservation for Saturday. I arrived and it…read moreturned out there was no car. There was nothing they could do about it. They told me to call back in an hour. Uh. Is this the business practice there? What if customers are late? We called the Budget service and they told us to go to a nearby station -- paid for the taxi on our own to the Union Station one. They drove us back to this place. The discount promised was not honored. Returned the car two days later, got charged for some 10 minutes or so late. They said it's not my fault but I can call the Budget service. Don't go here. Avoid it. I would go with Enterprise from now on.

I've had a terrible experience with budget. I reserved a truck online, then called to cancel it…read morebecause I only needed a smaller one and their prices online are way more expensive than u-haul's. They then told me they could give me a better price, which they did. 4 days before my move I called them to verify my reservation and they couldnt find the new one, only the old one and that person said they couldnt honer the price the other guy had given me. So I call a third time and get the lower price, confirmed. They dont allow you to park your car in the lot. They tell you they dont have a keydrop location, but my girlfriend called and after talking for like 10 minutes they said we could return it to the Ikea drop off location (they run the same one) So why in the hell wouldnt they offer that as an option in the first place? Two weeks after I returned the truck to Ikea, they call me asking me when I was returning the truck! After some searching, they found out it WAS there and then proceeded to just ask me when I returned it. Now im in a battle to get them to fax me a copy of the receipt and they say its going to take two days because all the paperwork is taken elsewhere. How hard is it to print the receipt and just fax it? These people are incompetent.