Convenient location but NASTY staff. Condescending guy at front desk who treats his employees like…read moredirt. Also when I picked up my rental, they sent to the wrong email address and didn't give me a receipt in-person. My card was charged and I was told to fill up to a quarter tank. When I returned, the guy told me it should be a FULL tank. Realized I hadn't gotten a receipt so I came back and got one. Method of payment said: CASH. They don't do a walk around or tour of any vehicles with you. Just "go find your vehicle" and that's it. Return it at your own risk. Seems a bit disorganized and/or clueless.

Very poor customer service in house and corporate. They don't tell you that your car might not…read morehave a full tank of gas and that you don't have to fill it upon return. Then they lie about being reimbursed for extra gas you put in.

the car was very nice no problem wonderful trip I had a 2023 Chrysler minivan thinking about…read moregetting one myself

No cars available on weekends even with reservation. Waited 30 minutes with no updates so I just…read moreleft and took a train. Just because you made a reservation 3 months in advance doesn't mean you will have a car.

This is the closest Hertz from the New Haven train station. It's about a 10 min walk, so it's not…read morebad. You're better off walking there than asking someone from Hertz to pick you up. There were two people working there and customer service was average as the lady was kinda slow and I wasn't sure what she's doing on her computer. Getting the car took me about 15 mins, which wasn't bad. I am giving this place a three star due to the Hertz lady's attitude.

Place is trash. Rude rep yelling at an Asian person trying to rent a vehicle who was clearly…read moreconfused. Raising your voice doesn't help someone understand more. If I didn't need the vehicle so bad I would've walked out. It's like they couldn't hack it at enterprise so they dumped this guy at Hertz. You have other options, use the other options. Cars are scratched up so take pictures and video for yourself. The interior window on my vehicle looked like if Stevie Wonder cleaned it with a dirty wet rag and forgot to dry it off. Then watch your credit card statement as the deposit doesn't come off immediately and will lock you up for well over 24 hours. Just a crap hole of a rental place.

Incredibly accommodating and our car was basically brand new. Great guys working the front desk…read more Highly recommend.

The service at this location is traumatic, if you are a person of color, go somewhere else. The…read morebrown person at the counter was so disrespectful and ridiculously racist all I could do is leaven and take my money and business somewhere else. It's a shame when a person that is of color is racist to African Americans. Life is too short and hope they can workout their issues.

Tamie was the Best! So helpful and friendly! She was Great!!…read moreThe Budget in NYC was so easy to deal with I would recommend them to Anyone looking to renti a car

Never again. Did a 2 day pre-pay rental and picked the car up as planned on 8/4 in New Haven CT…read morewith the plan to take it to Long Island on the ferry for my father's memorial service on 8/5 at 5pm. Drove the car approximately 6 miles total back and forth to my friend's house on 8/4 car was in a hotel parking lot overnight. On 8/5 car would not start. Check engine lights, battery and oil all lit up on dashboard. Called customer service, tow truck could not come for 2 hours. They had NO REPLACEMENT car available for me. The closest available car they could offer was in Newark Airport. I had to forfeit the $88 I paid to transport the car on the Bridgeport ferry. Even after I explained that I had to be at a memorial for my father they were essentially like "oh well" they also declined to refund my car rental for the day I had no car. So I had to spend over $300 total for Ubers to get me to the service and back. And then when I got home, I discovered that they EXTENDED my rental (the one that broke down) and charged an additional $1400 to my credit card despite the fact that their tow truck took the car at 11:53 on 8/5 and the car was in my possession for 25 hours TOTAL. I have disputed all charges with my cc and have filed a complaint with the BBB. Do not use this company under any circumstances.

Very positive experience. Thank you Shannon!! Great car, upgraded me without a request and was…read morevery fair with my invoice. Ill be back!

Staff is friendly, Cars are brand new in their pricing is very competitive . Definitely my new go…read moreto place.

Budget rented me a car out of Union Station with a 4 p.m. pick-up time on Saturday February 28th to…read moredrive myself home to Vermont after a work event. When I made the reservation online, it neglected to inform me that the office closed at 4 p.m. When I arrived at the pick-up time, no one was there, and there were no cars available with any car-hire agencies anywhere near New Haven. This cost me an (expensive) last-minute downtown New Haven hotel and a train ticket the next day. Bummer. Adding insult to injury, Budget charged me a $50 no-show fee. When I contacted customer support explaining the situation, they reassured me they'd process a refund if I submitted an online request in writing. Did that. Received inconsistent information in email exchange over a two-week period (Gmail reminds me I exchanged emails on March 21, 25, 27, 28, 31, and April 2, 7, and 8), culminating with "even though we already have your credit card number, to refund the erroneous charge, actually we need you to call and sit on hold to give the number over the phone." When I eventually talked through the situation with someone on the phone April 7th and gave my credit card number again, he promised the refund would show up within 3-5 business days. I left on another trip. Why am I writing this review in August? I'm going through my statements for the first half of 2026 and noticed the $50 refund NEVER WENT THROUGH. (Budget: if you're reading this, the ticket number is 79935337 and it's still open). And to cap everything off, now Budget has made me feel like a petty crank writing a one-star Yelp review. (But I've poured so much time chasing a $50 refund at this point, I guess that is the late-stage capitalism hill I'm going to die on.) Mistakes happen--the origin of this seems like an oversight in the online reservation system, not the customer service team doing anything malicious--but you gotta try to fix mistakes when they do happen... not run your customers around in circles and then promise that you've refunded them when you haven't.

actually the most disgusting service to use. DO NOT rent with budget! they have lower prices to…read morecharge EXCESSIVE cleaning fees. they charged me $250 for a cleaning fee with no spills, no stains, nothing and when i called because i had no idea what these charges were they stated it was a cleaning fee. i asked why and they put me on hold for over 20 minutes to finally tell me it was for light pet hair in the back seat and that i would be charged even if it was my own hair! that doesn't qualify as EXCESSIVE and mind you they are already required to clean and do general maintenance like vacuum to get the rental ready for the next customer. they have zero accountability for their customer service workers who state that you will be credited or that something shouldn't be an issue. i returned the car and entire day early after asking if i would be credited for not using sunday, the worker said yes i would be credited. never was and when i called they made a bunch of excuses and said the other worker was wrong. so i lost out on an entire day of a rental car that i paid for! this place is absolutely terrible and they scam their customers. DO NOT USE THEM

The staff was friendly and helpful, yet professional. They were also accommodating to meet my…read morerental needs. I needed a car within hours of making the reservation online and offered me a pickup truck, which was the last vehicle they had available. They also walked me to the truck, did a brief walk around to note any scratches or dents that were present. The location was easy to get to and the office was clean and organized. As a side note... I enjoyed driving the pickup truck! :)

Never rent from enterprise. booked months in advance full size suv. not available when I arrived…read moreahead of family vacation. no one contacts you to let you know your car isn't available. just show up and pray. at least the call center rep wasn't helpful as well. I was a long time customer up until now. I will never rent with them again. Their solution below- go to a website and fill out a form stay on hold for 10 mins to talk to a customer service person out of the country you can barely understand and cant help anyway. Well done!

Worst car rental experience ever. I called to make a reservation for Saturday. I arrived and it…read moreturned out there was no car. There was nothing they could do about it. They told me to call back in an hour. Uh. Is this the business practice there? What if customers are late? We called the Budget service and they told us to go to a nearby station -- paid for the taxi on our own to the Union Station one. They drove us back to this place. The discount promised was not honored. Returned the car two days later, got charged for some 10 minutes or so late. They said it's not my fault but I can call the Budget service. Don't go here. Avoid it. I would go with Enterprise from now on.

I've had a terrible experience with budget. I reserved a truck online, then called to cancel it…read morebecause I only needed a smaller one and their prices online are way more expensive than u-haul's. They then told me they could give me a better price, which they did. 4 days before my move I called them to verify my reservation and they couldnt find the new one, only the old one and that person said they couldnt honer the price the other guy had given me. So I call a third time and get the lower price, confirmed. They dont allow you to park your car in the lot. They tell you they dont have a keydrop location, but my girlfriend called and after talking for like 10 minutes they said we could return it to the Ikea drop off location (they run the same one) So why in the hell wouldnt they offer that as an option in the first place? Two weeks after I returned the truck to Ikea, they call me asking me when I was returning the truck! After some searching, they found out it WAS there and then proceeded to just ask me when I returned it. Now im in a battle to get them to fax me a copy of the receipt and they say its going to take two days because all the paperwork is taken elsewhere. How hard is it to print the receipt and just fax it? These people are incompetent.