They have provided a few services for me including intalling a new hot warter heater. As always the service was efficient, clean and very reasonably priced. Top notch!! read more

With RE so ridiculous we moved from NY to care for my MIL who has been in North Port since 1992 but did not buy we leased a house. The property management company sent Gem Statewide. A) the must be competitive, B) they must be error free and do a quality no complaint type of job or they would not keep using them for all their tennant properties. Yes, they did!!! "Jon" was professional, courteous (I had multiple Zoom calls going on for work while he was here and he was fixing the shower in wall valve leak, and checking out the hot water heater coil outage) Net Net, I will be buying some type of home here and I have these guys in my vendor folder for when I do!!!! Great job and thank you. read more

We had as expansion tank installed which was fine but a hole was left in the wall. They did come back today and Jeremy and Steve got it patched up for us. I would recommend this company as they also done good work for us in the past. I wouldn't hesitate to use them in the future. Rodger Smith read more

Gem is always responsive! They first could only schedule me for service the next day. In just a little while, they called and had someone there the same day. The techs that came were very good in communicating what they needed to do and focused in and did it. They were very attentive to the couple of questions we had. Very good all around experience. read more

Best around! Great customer service Quick response! Owner is a great asset to our community read more

I was recommended GEM from a friend and was not disappointed. They were fast, knowledgeable and very understanding and accommodating. We only have one bathroom and the tech Rob did not want us without a bathroom. He went above and beyond and did the harder work to tunner under the house and repipe instead of going through the floor so we wouldn't be out a bathroom. They worked fast and got it all done in 2 days. I couldn't recommend this company enough and will definitely be calling them if I need any more work done. read more

Faucet/New Toilet Installation Both Matt and Rob provided on time professional installation service for a bath faucet and a new toilet. We are scheduling additional service in our home. read more

Unprofessional on every level. 1. Im out of state, rarely post reviews, only if I'm extremely happy or dissatisfied with service. My tenants called me that water in shower not draining. I googled and found local company with most reviews, called GEM and they quickly sent someone in. (that is nice!) 2. Unfortunately, the technician that came didn't have a camera and based on his experience did the necessary work to drain the water. He couldn't find a cleanout ( or didn't bother to find because it is right in front of the house) so de dismantled a toiled and worked from bathroom. The lady upfront over the phone assured me that he couldn't pull the clog out of the pipe so he pushed it further into main drain. I called three times that day trying to speak to the technician to understand the issues and potential problems and lady upfront didn't let me to speak to the tech, only through her I was able to ask questions. By that time I already felt that Im dealing with very sketchy company and promised myself never call them again. 3. Three days later my tenants notified me that I got exact same issue with water not draining. Due to trust issues with GEM I found small plumbing contractor referred by friends. He quickly found cleanout, with camera traced two clogs that previous tech didn't clean but only poked a hole through and fixed the whole thing. He gave me a call and explained in details everything that happened and told me of possible solutions in a future. He went beyond and educated my tenants on better use of the sewer system and how to prevent clogs in the future. He was very professional and polite. 4. Next day I called GEM and addressed my concern that their work didn't last even three days, I was referred to manager. When I mentioned that I used other plumber he said that I should've call them directly because they are only reputable company in the area and he questions integrity of other plumbers and at the same time he was pushing me to name a company who I called instead. (Integrity?...) By that time I was 100% convinced that Im dealing with unprofessional high sales low quality service. Manager told me that he will investigate a problem and call me back. No word from him ever since. 5. Summary. Yes, they have lots of good reviews and probably most of the time they do a great work, unfortunately I had a bad experience. Tip: if you use them, ask for fully equipped professionals or you can end up like me. GEM, I called, I spoke with management, I emailed to owner of the company to prevent this review. Zero response... please train your personnel on better communication. Regards. read more

Great service! Roland worked through the oppressive heat to address the issues with the water line for our irrigation system. He explained his findings, provided an estimate and completed the work efficiently. Roland did a great job! We have used Gem Statewide Plumbing on two prior occasions and have been delighted with their communications, effective appointment scheduling and the workmanship of the plumbers. Excellent, friendly and professional service. Great asset to our community. read more

Due to Hurricane Ian, I had a main water break on my property. Called multiple plumbers in the area, no one could help me for at least a week. Called Gem Plumbing, came out that afternoon,next morning at 8am, Clay and Roland showed up and fixed the issue.Thank you!!!Outstanding customer service, honest and reasonable. Highly recommend them!!! 5 STAR RATING!!!!!!!!!!! Barbara S. So.Gulf Cove Fl read more

Kyle & Jon did an amazing job working on exchanging my busted out water heater. They came late at night and were back the next day to finish the job. The work is first class. This isn't the 1st time I've called Gem and they have never let me know. Everyone should use them. Maggie McClellan Spinnaker Blvd Englewood FL read more

I called Gem Plumbing late in the day, about 4:15 pm, and they sent a plumber early next morning. They're great when you need quick service. They seem to know how desperate we feel when a plumbing fixture breaks, and they want to help ASAP. Matt did a wonderful job installing a new pipe connecting the drain from my kitchen sink to the u-shaped pipe under the sink. He also changed the 2 outside faucets that connect to garden hoses. He worked meticulously, expeditiously, thoroughly professionally. This was my third GEM call, and my experience indicates that their plumbers are experts in their profession. I've been very satisfied with their work. Materials cost only $63.70, the the plumbing hourly fee was $145. read more

I have a couple homes with old cast iron pipes and causing sewage back ups due to their diminishing state. Lou and his team are fantastic! Lou came out to inspect the first home and it was determined that it needed to be lined. He was very approachable and explained where the problem areas were while both looking at the camera. His team came back in a few days and they were the nicest pair of people, explaining what they were doing and how they were rectifying it (btw, the technology they used is remarkable). They basically turned my old cast iron into PVC pipe from the inside saving me thousands of dollars on demolition costs! They also installed a clear out for easy access. I've had zero blockages since and there's a lifetime warranty. For my second home, Lou came with his camera and determined that the cast iron was still in suitable shape and the blockages had been caused by user error. He cleaned it out free of charge and I haven't had a problem since. He's such an honest guy and I'll be sure to use his services again down the road if the situation worsens. Lou doesn't charge for the initial inspection like most do (take your own toilet off), and that really points to his integrity in my view. Chris read more

Thanks for the quick response to our water heater issues.Replaced and working well

Had plumbing problems yesterday with my tenants property. Called Gem Statewide Plumbing, and they came out within the hour. Our plumber Joe was very knowledgeable and I would recommend them highly. Doreen R. read more

Really, the experience, which cost me dearly as the homeowner (in terms of money and time), warrants a ZERO STAR. Why? Because a one-star suggests even the lowest of value provided. In my case, nothing was provided (but heartache and anger), and was valueless. I feel like I was taken for a ride. What an outfit. I can't blame the guys in the field. They're told what to do and show up with as many surprises (not knowing the scope) as I faced. They worked hard but ended up frustrated. So, I agreed to terms, and put a HEFTY (unlike any other plumber I've worked with here) 50% down! The scope was to do both cast iron sewer pipe lining, add hard pipe (PVC) additional sewer lines, and re-pipe the water lines. It was a big job, but the estimator was here for a couple of hours and gathered up the details (or so I thought). Alongside this was some light construction I had ongoing in the master bathroom which included demo work on an existing shower wall to create a slightly larger shower done by another professional (no permit required for this). The demo was required by this plumber in order for them to relocate the shower valve to another wall. We also had planned to move the laterals (two sinks) to another wall since the lateral cast iron piping also had to be changed. As a homeowner, I thought this could all be done by the plumber, and the plumbers quote/scope stated as much. Again, no general contractor (GC) was needed for the shower I was doing. The crew arrived, and work began on days one and two, including trenching outside for the re-pipe (water) work, and concrete removal in our bathroom (still not sure why this was done at this time). Presumably, all of this was done without a permit as no permit was hanging up or had been applied for. I get a call on day two from the operations manager stating that he will pull a permit (odd to have already done work and not done so already). I later get a visit from the operations manager then stating I need a GC on the jobsite. What? When was that ever made clear? Later on day two, the crew picks up and leaves, leaving me with a 30' trench of torn up sod (new sod I had installed recently) and a 4'X3' hole in my bathroom with a large pile of dirt. The toilet was removed and disconnected, and I sat without a bathroom for more than a day. The NEXT DAY, I get a call from the operations manager saying they are pulling out and ending the project. NO REASON was given despite multiple requests for such! The following day, a different crew arrived and would refill the hole (including concrete) and fix the outside trench and sod. All of this was done, and a full refund was provided. What this left me with, however, was an inoperable master bathroom (no shower), and the need to contact another plumber who will probably schedule this work a month or more from now. In my line of work in manufacturing, I would have been fired for handling the situation with a customer like this. FIRED. As a business, you hold onto to the terms agreed and finish the job, with losses or otherwise. Stay clear. From my experience, there are reputable contractors out there who will hold up their end of the deal. Nothing in this review was written to embellish or make larger than it was. If any details were left out, they were details or requirements which needed to be described (in writing) to me within their scope. They were not. read more

A local pest company had determined that I had rats in my attic due to a hole in my old, (circa 1962) cast iron stack so I called a few plumbing companies in a bit of a panic. The people at Gem Plumbing not only had immediate availability but could not have been more sympathetic and understanding. Justin and Roy came right out and scoped my lines, found the hole in the stack as well as a problem with my sewer piping, which had been causing mysterious, ('mysterious' as that part of my house was fairly new, major reno in 2016) blockages on and off for a few years. Even though I was told it would likely be a few days until the pipes could be repaired / replaced after the scoping, Justin and Roy came out again the very next morning. They were SO efficient, knowledgeable, (& brave - there was NO way I was opening that bathroom wall to face possible rodent-residents) and they accomplished both jobs at the same time. My outdoor pipes and couplings were dug up neatly, (tarps on the lawn and all sod and dirt replaced once complete) replaced and re-seated properly. My indoor stack was cut out and replaced with pvc, all dust and debris were cleaned and removed, AND they went quite beyond and fitted / installed new wallboard in the gaping hole in my bathroom wall. A HUGE relief as without that, the still-likely 'residents' in my attic would have had no way to exit other than into my house via the bathroom. Yikes! Throughout this process, both of these gentlemen were unfailingly polite, considerate and very professional. Their pricing for this amount of work was quite fair and considering how quickly I had this all accomplished, it was a great value. Rodents are now banned from my house in Venice and I have better sewer piping in the bargain. Thank you Justin and Roy from Gem Plumbing! read more

Rob from statewide plumbing showed up at 10 in the evening to fix a backed up main sewer pipe - at one point it appeared we may have to water jet it but he stayed a little longer to try to re-route the pipe with the largest tool he had available. it worked and helped us out tremendously. I would definitely recommend Rob, he made no bones about coming out so late in the evening and he was friendly to boot. read more

called for appointment came the same week and replaced garden tub faucet and valve, Rob and Roland did a great job and were very friendly and professional. Going to use Gem again in May on another house. read more

Called to have a 10 gal water heater replaced for $675 they were there in 1 hour. Seems expensive? read more

We recently had Gem Statewide Plumbing fix a clogged sink from the kitchen. They fixed that problem but they broke the bathroom sink pipe and did not even admit it. They removed the toilet in that bathroom to use their camera or whatever they said they did. We are very dissapointed by their cowardliness. Don't worry, this matter is gonna be pursued furthermore in front of the law. We are not that stupid to believe that that pipe just decided to broke after you kept jamming at all the pipes all morning trying to fix the original problem we had. The workers don't have any courtesy, kept coming inside with their shoes full of dirt. Our kitchen sink exploded everywhere with the dirt from the pipes. Same think happened with the shower from the bathroom. So much dirt backed up inside. The guy put a 2 by 2 plastic cover and put my shampoo bottle in top of it to protect from the drain to back up. Such a joke. read more

Thanks Jimmy, you made my day by fixing an unexpected problem. Your professionalism and speed of getting the issue fixed was awesome. He was very friendly, knowledgeable and his associate was as well. I will use them again in the future if I have any plumbing issues. I also highly recommended this company. read more

Justin has been here a few times and is always courteous, polite, friendly and takes the time to explain what he is doing and what the problem appears to be. They have installed 2 water heaters for us ( in separate parts of the house) and have always come within a reasonable amount of time. read more

Called and Lou was here the same day.....and repaired my Kitchen faucet within an hour. I will be calling him again for all my plumbing needs. Thanks Lou! read more

Clay from Gem was suppose to arrive between 10-12, I called Gem & they said he was running late. Clay called me at 1215 & said he had to pick up hot water heater at Home Depot. Clay arrive at 145 pm‼ the hot water heater was at a different Home Depot ‼ Clay did get the job done in an hour, so I made it to work on time. read more

Well here we go again. Another leak in the wall. Thank goodness for Mike from Gem who came down within four hours of my call. A quick diagnosis and the less than an hour later and the repair was fixed. Always on time, professional and extremely capable. Thank you again. read more

They came and fixed our toilet, non emergency, the day after we spoke to them. Mike arrived 1st thing in AM and fixed the problem where another plumber had not done so. We will make Gem Plumbing our regular plumbing service. Of course, anyone can have a bad day, but this 1st visit by Gem was more than satisfactory. We plan on using their services when we remodel our bathroom. read more

GEM was called to fix a leaking hot water Heater in my Condo. They came over almost immediately and had a new hot water heater installed within hours. I highly recommend their services. read more

We hired GEM to disconnect and reconnect our kitchen sink when we replaced the sink cabinet. Owner Lou told us they would only use new parts. We also asked them to install a filter for the waterline to the refrigerator icemaker. First they forgot to put it in; but returned the next day to install it so I didn't get any paperwork for it. This home was vacant and we were getting it ready for a tenant. When I went to the house a month later I found a leak under the kitchen sink. I called GEM and their man came and checked it out. He said the connector to the waterline filter blew. The filter did not fail. The connector that Gem installed was the part that failed. GEM had either provided that connector or re-used the old one because it did not come with the filter. We had water damage to several cabinets and the other new lowers had to have holes drilled in them so the walls behind them could be dried. GEM refused to accept responsibility, and their insurance company refused to reimburse us for all the repairs. We also lost the tenant that wanted the house that month. As nice as we thought Lou and GEM were initially, it was very disappointing that they would not stand behind their work and changed their story so that their insurance company would not honor the legitimate claim. read more

Had to replace our 40 Gallon water heater which was leaking all over the garage floor. Called Gem Statewide Plumbing and shared our crisis. This was Saturday, not much available on the weekends you know ! Talked to Connie on the phone (Telephone 941-475-7000) and explained our predicament. She sent over Shane Michael Smith who arrived in less than 30 minutes. Shane brought along a new water heater in his truck and set right to work shutting down, draining and disconnecting the old tank. Shane had to reroute some of the old piping to fit in the new tank, but had us back on the air with hot water in short order. At the same time, I ask Shane if he could help us with another problem, Our Garbage disposal had become defective and we could only use 1/2 of our kitchen sink because the drain was blocked on the other side. After a quick discussion, my wife said she didn't like to use the disposal anyway so Shane suggested it be removed as a better solution. Unfortunately, he had to disassemble the drains to check them for cleanliness and found them to be a little short because the garbage disposal was so l large in diameter. Also a new tail piece was necessary to reconnect the dishwasher drain and he had to make quick trip out for a replacement part. Shane solved our problem and now my wife had both bowls of her sink back with free running drains. We are sincerely grateful for the quick and expert service Gem provided us. Gem Statewide Plumbing has expert and very knowledgeable service personnel. They provide 24 hour service and no overtime charges for after hours service calls. When you need Plumbing service, be sure to contact Connie for some help. Our thanks to all their people who helped us. And many thanks to Connie and Especially Shane Michael Smith for all his professional help and expertise! read more