This was the worst small business I have ever worked it. They never came for the first appointment, no call no nothing. I called and left a message asking if anyone was coming or to at least let me know, so I wasn't waiting. Nearly 2 hours after my time frame I got a call back saying they can't come, and the next opening wasn't for a month. The next morning I was happy to get a call at 6 am saying there was an opening at 8 am that day. So I said yes !!
The guy wasn't on time again. No call to say he was running behind. Once here I was told the groupon I bought doesn't cover most everything. And I would need to pay more. " 149.00 for the whole thing" on top of the 45.00 groupon. I agreed and he started working. He didn't seem very professional, and a bit scatter brained. He said the machine would suck everything out, and not leave a mess. I wasn't told how long the job would take nor, that it was so loud we had to sit out side. I'm near my due date for a baby and sitting in the heat with my 4 yr old wasn't ideal. I came in for a drink and saw my doors while open. I asked if he saw the cat. " nope" the indoor only cat was let out. Lucky I found him next door. And locked him up. At the end of the 3 hours! he said he wasn't even able to get to do the dryer, that he would have to come back. At the end of everything I was informed they don't take card payments . .. That's all I have to pay with. He was again all scattered and said a guy would call to work it out he had to go. And ran off.
Once he left I noticed huge dust clumps everywhere in my house. And a layer of thin dust on everything. And I mean everything, all over my new baby crib, dresser, dinner table. I must have taken 10 pictures showing all the dirt, dead flys, crayons and such that was bad enough it was in my air ducts, but now it was all over my just washes hardwood floors. When I had my husband call the guy to ask about clean up, the guy lost it! Started telling my husband, he was going to take us to court, and the job was a set up?? And then hung up and wouldn't answer his phone. Not even to take payment?? Finally after I left a confused voice mail I got a text back saying , he would NOT be coming back to finish the job and he would knock 49.00 off and told me that is my "PAY" to clean the mess up my self, ( 8months pregnant) ! Very bad business, unprofessional, unclean, just over all a bad deal. Nothing about that service made me happy. I would have rather paid more. And had it done by a well spoken, uniformed dress company that would do clean up that I felt was a safe company. I don't feel safe with them coming to my home. read more