I have been calling Ultimate since Sunday and was finally able to reach someone this morning…read more Bailey answered and was great to work with, she explained the process and was able to get a technician out the same day. BRANDON is the MVP here for his knowledge and expertise and total respect for the job. Give this man a raise! My issue was that a piece of my ducting around a corner collapsed (very rare) and was causing minimal air to pass through my return duct. I am waiting for a quote for the repair and warranty decision as I feel as that it should be covered since Ultimate performed the install on the new home a little over 2 years ago. Usually all these tract homes are built almost the same way and for something like this to happen so soon is interesting. I give my rating 5 stars because of the people that Ultimate has working for them, Bailey who was great to talk to over the phone with scheduling and Brandon who was the best HVAC technician I've ever met. I will adjust and update the review pending the cost of the repair. ***UPDATE Ultimate warrantied the parts from the AC repair so all we were charged was labor. Considering the diligent work from Brandon to have the request in, approval communicated, and the trust he established from the beginning, I thought the cost of the labor was very fair. Thank you Brandon and Ultimate. Give this man a raise please!

Sitting on my fingers, figuratively speaking, for months before posting these comment but seeing…read moreSam M's this morning about his experience with this HVAC company, I think he used the word scam, I feel the need to say we had a similar experience last year. Here is our story. I won't go as far as saying it is a scam. I will say it was a disappointing experience that caused us to lose faith in Ultimate, although to that point they had been our contracted service company for twice a year maintenance inspections. During one of their routine check up visits last year, the technician told my husband that there were serious things wrong and we needed a new unit. He said that a sales guy would be in touch with us to follow up to make selection for a new unit. We were astounded because the unit was less than 10 years old, we have 3 zone heating and cooling in a custom built home home, we are meticulous about maintenance. We heard from the sales guy a day or two later, he came to our home and met with my husband and I listened to the discussion while working on other things. The sales guy was very nice but this is not our first rodeo, as the saying goes, given this is our fourth custom home where HVAC units were installed to serve multiple zones so my husband had a number of good questions and the answers were vague. We had no reason to distrust Ultimate at that point, but with an almost $25K estimate to install a new unit, we needed a second opinion by a qualified HVAC business. So we called another company we used during an emergency after a water leak that required the restoration company to have the HVAC unit to be removed and replaced. We used that company then because Ultimate couldn't fit us in to their schedule. That other HVAC company did a great job during the emergency so we asked them to come look at our unit. They did and issued a clean bill of health. We are loyal customer types and would have stayed with Ultimate forever in the service contract we renewed with them every year for twice yearly check ups on our HVAC. But after that experience, we switched our annual contract over to this other company. I'm going to give them credit for the years they did the the two seasonal checkups years on our HVC. So I'll post 2 stars with that credit in mind. But I don't think Sam M's 1 star is wrong.