Recommended by a fleet service for a front end alignment and a brake check for a Vanhool 45-foot passenger bus. Gem City was unable to perform the front end alignment as promised citing software issues. BUT they replaced my front tires stating that they needed to be replaced in order to complete the alignment WHICH they DID NOT DO. THAT was a scam!!!! On top of that, they didn't bother to put my hubcaps and lugcaps back on the wheels. I had to find my parts on the bus in a box. The brake inspection was NOT performed on all the brakes, just the front tires. LAZY. I've reported this scam to my Fleet Service Provider and called the BBB. Whatever their reputation is locally, it's unfounded. This shop is a scam, does sloppy work AND our Fleet will no longer recommend this shop. They are OFF our list. read more