The staff were professional and clear in their explanations. They were accommodating in taking me…read morefirst thing in the morning without an appointment.

I went into the store on February 12, and spoke to one of the service technicians regarding my…read morejeep. I had the tires rotated about three weeks ago and the very day after they were rotated I noticed a noise from the front end of the car, it sounded like it was coming from the tires. It was like a rattling type noise.. It only happens when my car hits a certain speed like on the interstate, which, I have to drive multiple times throughout the day. When I had looked up possible causes for this noise one of them was, if the tires had been rotated, but not properly placed back on that, could be the reason. Also, my vehicle has been pulling to the left. So, The technician says that he needs to drive my car to check this out, so I give him the keys thinking he'll drive the car down the road and back and then when he comes back, he'll put it up on the lift inside their garage, and look underneath of it to Make sure that the bolts have been placed properly. Make sure that the tires were properly balanced, and make sure everything was properly aligned. But, that's not what he did, he walks back into the store looks at me and says "so how long has that steering wheel been crooked" I responded "it hasn't been. There's nothing wrong with my steering wheel". Then he says How long has it been pulling to the left? I'm like, since the day after you did the rotation. Then he tells me that the source of the sound has to be the ball bearings, and that I need to take my car to a general mechanic and have them check it out. He Didn't spend one second actually looking at the tires or checking the bolts that hold the tire on. As I mentioned before, I'm on the interstate all throughout the day several days out of the week. If God literally forbidding something goes wrong with this vehicle, it's not just my life! And this is my only vehicle to get to and from my job! And I cannot just keep taking off work and come in there and have somebody dismiss my concerns. So once I got to work, I had to find an automotive repair shop that is open past 5 o'clock so I can go and have my vehicle evaluated for something that even the repair man, over the phone, stated, sounded very much like whoever rotated the tires did not put something on properly or didn't align or balance them. Fortunately, this repair shop also does tire repair and replacement and alignment. Ps. The link they sent me in response to my review. Goes to a website for you to join their fleet program. No customer service anywhere in sight.

Fine staff and did what they were supposed to do, but they overcharged for the service provided. I…read morewould look somewhere else for a better price.

These folks are SO NICE and so quick. Tony is especially wonderful. I highly recommend them. Way…read morebetter than a box store oil change place. 100%

Great place to have new and used tires installed while you wait…read more It's a go-to solution when you need to replace a tire. On my most recent visit, the technician removed a tire that had a slow air leak, tested it, told me he couldn't identify a leak, and reinstalled the tire with no charge. In the course of the tire inspection, he had apparently taken the tire off and on the rim. The leak that had resulted in a decrease in tire pressure from 32 psi to 20 psi in a week was resolved. The tire has stopped leaking air. Problem solved! Definitely recommend Neace Tire!

My family and I have used Neace Tire on several occasions and we have received terrific, speedy…read moreservice at prices that were extremely fair.

I am a retired mechanic. I took my car in for my "free balance and rotation" of tires. The staff…read morecame out and told me I had an oil leak and was a quart of oil short. They even showed me photos of an undercarriage that was rusted and a rusted dipstick. They were NOT mine. Then they told me how much it was to "fix" this problem. My car is garage kept and has NEVER leaked oil. They tried to scam me!!! Don't trust your vehicle to them. You will be sorry. Come to notice that the weights were NEVER moved. Tires were NOT rotated at all.!!! BAD BUSINESS ALL AROUND!!!!!! Blast out to ALL social media!!!

I am trying to figure out what Rebecca is driving that has an oil tank?…read moreIt would be interesting to hear who told her this. I have been a mechanic for many years and she lost me! Makes me suspect not of Jamie's but of the last place that charged her for an "oil tank"..............

This tire shop is the only tire shop I go to.. They have great prices and the service is excellent…read moretoo!! Ozzy is the man to go see.. whatever the issue he'll get you back on the road in a short amount of time!! Thanks Oz for always workin so hard to keep Springfield moving!!!!!

Recently had 4 new tires placed on Durango. This family owned business is Amazing and deserves…read morerecognition for giving back to the citizens in ithis community. Great quality and very friendly . Have been back to service garage for tire pressure check and to have tire plugged from recently driving over screw on city streets. The staff is still friendly as ever and they don't over charge for their services. Would definitely recommend 100% if your in need of any tire repairs or new tires . You'll be happy you choose a good ole hometown local business. CDeWine

Great neighborhood service center. Never had a bad experience here and love the total team support…read more We've been coming to Grismer for some time for several of our vehicles. If you're looking for a great new place for your auto service needs, check out Grismer. Thanks to Brian and the team.

My boyfriend went here to get an oil change bc he didn't feel like doing it himself and they said…read moreit was leaking and his "oil pan was spinning" they actually unscrewed the bolt or whatever it is. and then when he said no give me my car back they screwed it back. they quoted him 500-600 dollars for a new oil pan. it's 90 dollars at auto zone

I discovered my driver's backside tire was flat and John Pierce was within a block…read more They were closing but the service tech wanted me to get home safely and put air in My tire free of charge. Then referred me to a reputable tire shop in the event the tube didn't Hold air in the morning. I can see why shops like this stick around. Just super nice folks. Helping people out. Thank youJohn Pierce Automotive

No not go here. I was recommended John Pierce for my car that had broken down. They told me that it…read morewas a couple minor things, I paid them a couple of hundred dollars and then my car still wasn't sounding right. I took it back and they told me I had a $4,000 repair... would've been nice to know that before I spent hundreds of dollars on the other parts! These people are rude and will take advantage of you.

I had been taking my car here since I purchased it in 2022. I was happy because they always were…read moreable to fix everything quickly, even though it was costing me $300 here, $500 there. I was just happy to keep my car on the road, serviced, and in working order. Then came another dilemma! They told me it would be $3,800. In fact, that's what made me sell the car! I figured if I take my savings and purchase something else, I'd stop sinking my money into a car that required me to spend money everyone I turned around. What I didn't know is that the person who said my trouble was $3,800 was 100% wrong! The problem was a very minor one. The total cost was $165! The person who purchased my car told me whoever advised me it was almost $4k was not being honest and taking advantage of me. This is the exact reason women do not trust mechanics. I would advise any woman needing car maintenance or diagnosing of issues to take their care to a shop with a history in the community of being honest and a straight shooter. I feel foolish for raving about how awesome they were (to their face) and then to discover my car was $165 fix solution, but I sold it because that repair was half the cost of what I purchased the car for initially. If you do go here for diagnostic and it ends up being in the couple of thousands, be sure to get it in writing, then go take your car to a mom &pops shop for confirmation. This review at least will ensure that other women will get a second opinion for quotes by anyone here at this tire shop. I'm disappointed in these guys who seemed so honest, and could stare me in the face and tell me my car needed major work, when it didn't! But at least I feel better being able to help others use the good judgement I didn't. To clarify my earlier statement because I can't edit without erasing and starting over, I meant to say their quote was half the cost of what I paid for the car initially. Dumping almost another $4k into it, when I was already being nickled and dimed everyone I went in, I wasn't going to do that anymore. If you are like me, and you've been a loyalist and yet you keep investing money to keep it fixed, EVERY single time you go in, you might consider taking it to have it double-checked Don't be like me!

I don't know how I can leave a zero star but i scheduled to get my oil changed a few days in…read moreadvance and it took them three and half hours to get it complete. Do not waste you time coming here. YOUR BETTER OFF GOING TO AUTOZONE ANS CHANGING YOUR OIL IN THE PARKING LOT!

Paid $1500 for tires and scheduled a week out. Took day off work and even arranged for a friend to…read morepick me up day of appointment. Get there and tires aren't in and they're not expected to be in anytime soon. Guy was extremely rude! Meanwhile nobody decided it was a good idea to inform me before showing up. Called the manager over and he is even worse. Acted like I was an inconvenience because he had to do his job! Canceled entire membership and headed to Costco!

Line at Cafe takes way too long compared to Costco and other similar warehouse clubs.read more

I had an excellent experience at the Firestone location in Fairborn, Ohio. I needed a tire replaced…read moredue to two holes, and thankfully my prorated warranty made the replacement less than half the original price--such a relief. I also needed a new battery, and the pricing for that was very reasonable as well. What truly set this visit apart was the outstanding customer service. The replacement tire was located at another Firestone, and instead of making me wait a couple of hours for delivery, the store manager, Wilson, actually drove to the other location himself to pick it up so I could get back on the road sooner. That level of dedication is rare and greatly appreciated. Another employee I had contact with, Karl, was outstanding, too. Appointments are always easy to make, prices are fair, and the staff consistently goes above and beyond. I've been coming to this Firestone location for years, and experiences like this are exactly why I keep coming back. Highly recommend!

they quoted me $1000 for two pads and rotors and one caliper. A much better shop nearby did it for…read moreless than $400. Someone I know repeatedly takes their vehicles to this business despite a long history of sloppy and overpriced work. I would avoid this location like the plague, there's a much better mechanic on north broad street