This is a review of the service I received from a young man in the claims department. His name was Aldrich Rivas. It was so wonderful speaking to someone who knew how to give 5 star service. He was patient, under- standing and above all he gave excellent customer service. Geico this young man truly represented your company. He assisted me in finding another repair shop to repair my vehicle, cancelled the appointments I had set up and sent me a listing of repair shops to chose from. He said I want to make sure you don't have to lift a finger, I will take care of all this for you. He is a rarity in the times we live in now. Thank you again Aldrich. DBing read more

I called GEICO to find out why my insurance premium increased at renewal time. It's completely unfair for your insurance to go up for no reason. They offer you a discount and then make you pay for the discount and even more on top of that read more

I canceled my house policy within half hour . They took my money that I need and told me that they will refund it in one month time. I WILL NEVER REFER OR ENCOURAGE ANY TO GET GEICO INSURANCE. read more

So I got into a car accident I accidentally hit my side mirror off my car and in the heat of the moment I called GEICO to let them know. BIG MISTAKE! I realized that it would cost be $120 dollars to fix myself and several husbands of dollars plus raising of my monthly insurance if I did it through GEICO so I canceled the clam....or so I thought. Three days later I am still receiving emails regarding this clam so I call GEICO to ask how to cancel it and they inform me that a clam cannot be canceled but can be closed. So I asked will this affect my monthly charges and they say yes your month bill will be going up whether the clam is processed or not you heard that right! I am going to have to pay for a claim that never occurred. So long story short you will be charged for a claim even if you cancel immediately after. But I guess when you are monopolizing the board you can do what ever you want! So long story short do not file claims and simply pay out of pocket to deal with damages and no matter what DO NOT TELL GEICO! read more

My auto insurance policy was erroneously canceled after my notifying Geico of a financial hardship. Geico reassured me that autopay would be discontinued and I would be given an extension. I went to make payment for the previous month only to find my policy canceled and them telling me in order to reinstate it, my new monthly bills would be 400.00 higher and I would need to put 958.00 down to continue reinstatement when I'd been paying 363.00 for the last 8 months. Do not use Geico, they will not help you with payment options in unfortunate situations outside of a client's control. They also submitted my status to other insurance companies, so that I was unable to attain insurance elsewhere. Because of this, insurance companies were charging $4,000 just to get insurance because Geico publicized my personal status as retaliation. read more

Canceled insurance without checking with me to verify. Underwriting department can only be contacted via email, no phone numbers. I also was on the phone for around 50 minutes, getting nowhere. I was transferred around multiple times, each person stating they couldn't help and would need to transfer me. Finally, got transferred to someone who tried getting me help, said that person either was busy or left for the day and I would need to wait for a call back. She did not state when, I asked tomorrow? She said: Maybe. I asked them to call me at my cell, she said she couldn't input the new number due to their system register matching the number that called in and that I would have to call back with my cell number for it to register in the system and start over. It was really frustrating. I do not plan on returning to Geico and do not recommend them. I would recommend State Farm. They are much more professional, patient, friendly, kind, knowledgeable. read more

I didn't personally have Geico insurance but the man who hit our car did. Worst experience EVER. Please don't use this insurance company. According to all of these one star reviews, they won't take care of you OR the person you hit. We only had liability insurance on our car, so our insurance company advised us but wouldn't fight for us. We eventually called the State Insurance commissioner. So much time and energy wasted. read more

I have never had to file a claim, this review is specific to customer service and accessibility. I started a new policy with another insurance company and canceled Geico. Over the past year my bill has gradually increased by more than $25 a month. I had to do this online through the chatbot, thankfully I am knowledgeable with computers - I feel badly for anyone who struggles with technology. I was supposed to be issued a refund, which was not issued. I knew most likely I would be billed by both insurance companies because that time frame has to be exact to prevent it from happening. I got an email confirming my cancelation, so I thought everything was good. Days later nothing was even pending for a refund, so I tried to contact Geico. First, I tried to respond through the email they sent me, that just bounces back. I logged into my account which shows my policy canceled, the only option the chatbot would give me now is to reinstate my policy. I tried to find another email address which was impossible. I called every number they have listed concerning auto insurance. Every single number did the same thing. You are forced to do with the automated call assistant first even if you request agent or press 0 a hundred times. Eventually, if you get the combination of information suitable to it she will say 'let me get you to an agent' but that's a trap. You're on hold for just a few seconds before she comes back and says "geico no longer offers quotes for auto insurance over the phone" and directs you to their website. Once you cancel, you're not getting ahold of anyone. I'm not sure if you can while your policy is active to be honest, it wouldn't surprise me if they have just tried to replace everything with AI at this point. I'm left with no other options except to dispute the charge with my bank and file complaints. read more

Dear Mr. Gecko, Maybe I'm just a newbie to the insurance game but do you think that it might be slightly more effective to actually bend at the waist or perhaps, better yet, put my vehicle up on a lift to properly evaluate damage. I appreciate the instant offer to settle my claim but you know what hoss, you were about $3,000 short and lazy as f__k to boot. Golly, it was sure swell that I had the name and address of your CEO, he sure didn't like the letter and pictures I sent him with actual quotes to repair the vehicle. That must have been a fun phone call when his office politely informed you to get off your ass and settle the claim properly, you know, like a grown-up. Gosh, doesn't it just suck that the nearly $2B in advertising you spend every year to make us giggle, laugh and smile ironically goes up in a puff of badwill when one of your mindless minions sleepwalks through the day. Well, life wasn't made for cartoon characters no matter how cute they are and now, you have something to think about. G'day mate. read more

case 05764122001047 Related to Adjuster Tremonica who picked the call on June 21 2019 at 17:01 Ms. Rebecca Lumley Good Morning - Please advise how do i call you or address- this way i used the right process and right way of addressing the people please. Ms. Keira Davis was really honest, conscious about things truly - informed a. the girl is new possibly require training 2. it is not appropriate 3. i had informed multiple times need to have a rental car 4. Every case she wants to charge 1000 dollar which is really huge for DoD personnel working and paying multiple bills yet to start paying Student loans Anyhow the goal or objective of this email is : Geico's Integrity Geico's honesty Geico's time consuming calls Geicos -does not care for customers keep doing Geico' policy Geico's excellent service policy which is opposite Fact oriented Unbiased Objective based on issues Compensation and talking about deductible need to discuss to totally rid of 1000 dollar cannot be paying every time it does not make sens second incident where I must keep escalating to deal with GEICO Claims. A. The Incidence occurred while during working hours for Federal Government I was coming back from the STEM outreach after doing with the kids in a school. I was in the noisette Blvd. close to the Bldg. #198 B. There is a pedestrian crossing and I saw the man walking it is natural and be compassionate, truthful, honest to God save and stop it - but the car behind me came and hit strong....it is not in a drivable condition now C. When you call GEICO, even though I wanted to change to USAA I have been stating from long time, yet to implement, time is running too many deadlines at work and other things makes you forget and keep going... D. Every time incident occurs, they state it is case basis you pay 1,000 dollar that does not make sense- in deductible -anywhere you can see- they really wanted to play around- Honesty should be the first thing. E. More than anything the girl who took the claim TREMonica was brand new she asked the same questions to CREWS Collision including the world CREWS multiple times. One should see the recording - 52 minutes.... i could not get a rental car since most places closes at 18:00 hrs. F. One should the recording and see- how many times I had repeated upfront that I need to get the rental car- whereas last time the girl was super-fast she said it is not case basis it is your deductible. G. For no fault of yours and you must keep paying money and stranded on the road H. When you call Patricia wants to talk about the process which I was aware of I. Then she keeps stating Upset J. Whereas Keira Davis supervisor was conscious and understand the scenario - I am asking about K. She cannot understands CREWS - which is common word- this was told by CREWS collission person Hailey Forry - very quick, sharp L. She was an American not like me Asian Indian Thick accent even though i work for Dept of defense - not own motel or patel or some indian business owner i have been here 23 years Totally shocked she keeps putting on hold She keeps telling that i should have started in yours instead of David or other person -what not Very unhealthy and wanted to make your life stranded in the middle of the evening peak traffic when she wants to make reservation far off She keeps asking the zipcode and addresses multiple times - to the Hailey who speaks American Totally shocked with this kind of repeated, not conscious or good, objective way of handling issues Please review Desk is 1 8432 it was dead on Friday while i returned and worked till 20:11 PM hours and returned home since CREWS chevrolet helped to give a car sorry to be brutally honest- people say i speak my mind , truth honest or straight shooter- apologize for being total honest, ethical and integrity Thanks Sri Sending on Saturday not sure you work on Saturdays once in a month or so - but still i wanted to send across please need to return whatever cost this car by Monday 12 noon - hope you can resolve the Rental car issue to start then 1000 dollar issue or so and then how this girl should be trained or help a GEICO customer as i am paying the bills Thanks & Best Regards, Sridhar Rangaswamy Sri sridharrangaswa read more

GEICO is a good car insurance unless you get into an accident. They gave me a low-ball estimate that was half the one from the autobody place. GEICO won't pay for a Subaru part, only for some cheap bumper that will eventually fall off. The experience of dealing with my claim has been so confusing and frustrating. The agent assigned to me and the adjuster both told me that they will pay the body shop directly for all of the work. That's not what the website says. Come on! Do you have to lie on top of treating me badly. They just issued me a check for $300 as though the deal is done, but I haven't even taken the car in to have to work done. I guess I'm supposed to pay the remaining $1000. This has been going on for 6 weeks and I'm still haggling with them. Honestly, do yourself a favor and don't buy insurance from GEICO unless you plan on never being in an accident. read more

For those a have no idea what they are purchasing, only concerned about price, love crappy claim service. give geico a call, and some bonehead will gladly sell you this useless policy read more

I have had Geico insurance for years and was mostly satisfied until now. I needed a windshield replacement on or about 5/5/21. It is still an ongoing dilemma. First time showed up without a windshield, second time did not install the exact windshield. Third time, they forgot to put back the rear view mirror. Fourth time I had to take it to a tinting shop to make it like the original windshield. Fifth time, I noticed that the pillar molding on the windshield didn't look just right, so I took it in for a second opinion from another glass company. So now that I find out that the pillar molding should have been replaced, they will do it but I have to wait for reimbursement, even though I was originally told that the glass company could submit a claim. I have already paid my deductible and really can't afford to shell out the money and wait for their reimbursement, (I am a retired teacher)I guess they would rather loose a customer then do the right thing. They certainly need to train their agents better, as each one told me a different thing. Little did I know that I did not have to use Safelite but I could have chosen a better company with better ratings. So please be cautious when choosing an insurance company and even more cautious when choosing a glass company. read more

GEICO Insurance - Auto Insurance Near Me

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I had GEICO but they increased the bill & I couldn't afford it so I went and got another company, well of course I got a bill called explained that i had new company they said send proof and they can cancel it out . So I send proof and few months later DMV issues why GEICO played me. Here's the kicker the bill was like 289 almost 300 when I switched over the bill they sent recently was $145. If I had got that bill I'd still be with them, those are the type of people you doing business with. Sadly I'm disabled and god knows how long it will take to get me driving again why should I have to pay for there greed I sent the proof they asked for & still got screwed. I suffer from PTSD& , anxiety & depression so holding an job hard for me crowds, loud noises or hearing confrontations not good so I make less then $1000 a month delivery driver is what I live off and they still could care less. I don't want my back patted or sympathy just wanted to show the severity of their actions read more

Thought I had cancelled my auto policy after car was junked. Didn't find out for around 5 months that Geico hadn't cancelled my policy and had been collecting money from me. Called geico and was told they would only backdate for 30 days. Stole over 300 dollars. and no redress. They lost a customer who had been with them for over 25 years. Never again will they receive a single penny. PLEASE DON"T USE GEICO. They will rip you off. read more

Geico service has declined within the last couple of years. The customer rep are great, 5 star. The auto damage adjuster and liability adjusters are completely worthless. "Everybody is busy" so please Geico Claims department please do not use these words as your excuse for your poor performance. No return or follow up phone call or emails. Think twice and search well before choosing Geico insurance. read more

This is my story and I want everyone to hear it who has ever been a customer of Geico. I have been with Geico 19 years. In February I needed roadside assistance, and no one showed. Fine I could get over that I just drove my car on a flat tire to a tire shop the next day and got a new rim and tire. I could get over them not showing even though I pay extra. July 9th, I get my first COVID vaccine and 26 minutes after the shot I am one house away from my driveway and I black out and the car rolls and I hit my neighbor's fence. The impact woke me, and I was in shock for 4 hours after. I was calm and called Geico where I waited on the phone for 1 hour and 15 minutes to get an agent to report the accident. I was told my only choice was to take the plate off and have it towed to a salvage yard in Cartersville which is over an hour from where I live. I was not comfortable as that sounded shady and they did not even know what was wrong with my car. After telling the girl I was not comfortable, and she better come up with another solution she finally said fine an adjuster will call you. Well, no one called. I had to reach out to Geico to find out what the deal was and was told he would not get there until the following Friday July 16th. Thursday July 15th, I texted at 3:30 PM to ask what the ETA would be on Friday, and he said I may work late Thursday is it okay to come by tonight. I said sure and he said I will text when I am 30 minutes away. I never heard from him. I called the main number at 10PM and it's a 40-minute wait. I wrote on social media and got a reply in 4 minutes. Someone called me today and the adjuster; Bryan called this morning and explained he had a headache and a brain injury and forgot to call me and went home. He is supposed to have brain surgery next month. Sorry for that but should this guy even be driving? He said he was on his way, and he lives in Gainesville. Why do you have adjusters going from Gainesville to Smyrna? How poorly run are you? He came and was very nice. Looked at my car around 10:34 AM today and I said we need to get a tow truck asap because I know how these things go on a Friday. I had to call and find a body shop that would take it. After 10 or so calls I finally lined one up. 2:30 and I still have not heard from the tow truck and Bryan calls me to ask if they reached out. The body shop closed at 5 so we really need to get this tow truck. They claim the put in the request earlier, but the tow truck company said they can not get to me for 2 hours. I am beyond livid at this point. I called Xavier (the supervisor) and Bryan the adjuster and said you better get a tow truck somehow. Xavier calls and says they are on the way. They got there around 4:15, the guy knew we had to get to the shop by 5 or 5:30 at the very latest. It took time to get the car out because of how the car was positioned. I drove separately to the shop as they were waiting for us. I thought this tow truck drive was behind me... I got to the shop exactly at 5:30 and waited and waited and no tow truck driver. I am beside myself as they have already stayed 30 minutes past closing. The tow truck driver does not arrive until after 6. He admits he went and did another job in between. He knew this place was staying open and now it was an hour after they closed! Who does that? I will tell you who... Aban Towing and Recovery. From the first phone call which was over a week ago until getting my car to a shop has been hell. I can't even imagine what the claim process will be like. As a company you should be ashamed that you are so poorly run and have such poor vendors. I will make sure the entire world knows my story and I am sure I am not the only person. Another friend today told me 3 months to get him claim finished with you and his car back. There are countless stories and mine is just one of them. read more

Geico left us stranded on July 31 in a small turn-out on a busy highway outside of Townsend, Montana. It was a Sunday and they said they could not find a tow company that could tow our vehicle that would accept Geico's payment. They wished us good luck and never checked back to see if we found help. We will be cancelling our insurance that includes roadside service. read more

After 10 days of the car sitting on the lot after an accident, Geico has sent no one to look at the car. No one has even looked at the pictures the garage sent. They assigned the car to an insurance adjuster located in another state 7 hours away, then re-assigned it to one in state, then assigned the car back to the same out of state adjuster. They clearly have no intention of paying the claim or repairing the car. so glad I cancelled with them already as they raised rates for no reason before the accident (which I was not at fault for). You will do yourself a favor if you never insure with them. read more

If I could give a zero I would. I filed a claim since January 25th (3 months ago) and still cannot get a meagre refund due me. I have been with Geico for about 6 years and never had an accident, claim nothing. This is my first. I will be removing my home and car insurance in July. Geico will NEVER get any business from me or my dog. read more

Worst company in the industry. I have a cracked windshield that needs to be replaced. They are telling me from the pictures I sent them it has to be a chip repair I said no it's a huge crack look at the pictures larger then a dollar bill like they said it had to be...no call no nothing I called 4 times I'm was just on hold asking for a manager who said her name was Alicia D with the biggest attitude incompetent manager or supervisor ever..she tells me since I didn't get it repaired the first time and the crack is better I have to it fix myself and they will pay me $60 only What? DONT USE GEICO read more

The worst. We had our car stolen and Geico and Enterprise Car Rental added to the bad dream. The car was recovered and Geico had it towed to the dealer for repairs. After about a week I called the dealer and they have no record of the car. It took me jumping through hoops by contacting social media and talking to different people to have geico locate my car. Fortunately, it was on the dealer's lot. I figured I will let another week go back and call the dealer and they have not started work because they did not get the quote from Geico. It has now been two weeks and no work was done to the car and then I learned that Geico sent the wrong rental price to the rental company. They claimed it was a "glitch" and the wrong rental price was sent to Enterprise. Due to their glitch, which I am not sure how that is my fault, I am paying out of pocket for the rental car and now I am so far out 500 dollars. AND i still do not have my car back. read more

We got our car stolen but it was recovered crashed. That's when we were paired with EMANUEL STULL as our adjuster. He is the most incompetent individual I have ever worked with. Geico will never reach out to you. When you call all you will get is a voicemail after waiting 30 minutes to just speak to a real person. Far from excellent service, might I add. Then you think the headache is behind you when you are about to get your car back. BUT WAIT it turns out your adjuster did NOT do their job right the first time and the car is still damaged. Even after you expressed to him your concerns about the interior being smoked in, burned, and stained. Stull did not put on the report to deep clean or change the seats. He did not even look inside the car after I spoke to him. They will only add more stress to your already stressful situation!!!!! 150% would not recommend. read more

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I'm one of those who rarely/never writes reviews. Given the great customer service I received today its the least I can do. Nancy was amazing! Very polite, professional and friendly. She explained the process step by step offered wonderful customer service. I am a new policy holder with Geico and if the customer service is always this good you have a customer for life. Thank you Nancy for all your help. God bless! read more

I've had Geico since mid 90's. I pay my bill in full every 6months. Recently they changed my miles I drive without a call or email,nothing that made my bill go 20.00 higher. I also had bill due may1; I paid it in full May 2 at 830am. In my state we have 10 days to pay a bill. I was 8 hrs late paying it they took my payment then sent me a cancellation. I got confirmation that bill was paid in full at 840am to my email. Later in the day I got email saying I'm in cancellation. I also got cancellation letter after I paid my bill. Right hand don't know what left hand is doing. I'm told it's same dept. I called and spoke with Patrice from NY. I was upset for treatment and she was very kind and answered my questions. I don't blame her but I do blame Geico. Now I have to fight for my 20.00 with paper work I already filled out for yearly miles and fill out again. I asked her was Geico hurting for money. If they do this to me how many others are they doing this to. People that may not check bills bc so busy. It adds up for every person that goes through this. My bill paid till Nov 1 then policy starts again. We will see. I advise people check your bill..Linda M PS. Geico is owned by Warren Buffet Berkshire Hathaway, Geico is going through turmoil right now suffering 1.9billion dollar pretax loss in 2022. This may explain what is going on when I asked the agent if they were hurting for money. She didn't answer , which said a lot. This company maybe Mr Buffets gem but it won't be if they continue to treat people this way..read the other reviews. Thank you... read more

Roadside assistance is a joke. I was 20 min from town, and was left waiting for a tow truck to come get me and my vehicle, for what will be, over four hours. Save yourself the hassle and purchase Full Coverage insurance, with all the bells and whistles, through a company that is more customer obsessed! read more

GEICO Insurance - Auto Insurance Near Me

To start off if I could give zero stars for review I would. I got Geico insurance full coverage after receiving a ticket in California for not having enough coverage for California standard, approximately a week later I was in the flash flood and it pulled my car down and buried it to the windshield I dug my van out for 3 days I contacted them my phone was in the vehicle and ruined I borrowed someone's phone took pictures with no vehicle nowhere to stay two dogs with me and I'm a disabled veteran they left me there for weeks and never ever came out no adjuster ever came out no adjuster ever called me they had an investigator called me and say since it's a new policy she would recommend me retracting my claim I said I'm not going to do that and also if you want to take your time to investigate that's fine but get me the rental car which I paid for in my coverage she said we're going to hold off on that too I threatened to sue them and she said if you go that route and I said what are you going to threaten me she said if you go that route I will put out fraud charges against you I said you never even came out here she did put out for all charges I was arrested at one point put in jail for 4 days when I went from the judge they dismissed everything it was a baseless fraud charge made in another county and they just dismissed everything now I'm going to sue them and they're going to pay a lot more than they would have for that claim they are the worst absolute worst insurance company in the world to spend more money on advertising than anything else and they consistently make excuses and deny claims and have a big law department and scare people away from suing them and intimidating them do not ever use them at all this is all factual and I'm going to sue them as all of you should if you were wronged by them and it was unfair business practice they go against the laws in California. read more

Not sure where to start from the poor customer service to the cancelation in 5 days without any warning. Ridiculous to say the least

After many 15 years of doing business with this company including auto, homeowners insurance, I was less than 24 hours late, making a payment and they wiped out my account and then wouldn't let me re-sign up (I have a perfect driving record, no outstanding bills, always pay my bills on time). They Wasted hours of my time on the phone trying to get this resolved. Most likely the worst customer service Experience I've ever encountered. I will never do business with this company again they were one of my favorite companies to deal with because it was so easy to do business and they were always helpful on the phone. Appears to be the beginning of the end for this company because of their poor service? read more

The worst company on earth. they mishandle renewal and no one picks up the phone, they approve claim and then change their mind and don't let you know. This company takes your money and is cheap for a reason, it does not deliver. read more

Today, I opened my account to learn that Geico took an auto payment when the bill was already paid. The problem is the time I had to wait to get this issue resolved and how their Auto-pay works. When I purchased Geico, I was told that auto-pay would get me a discount and I learned today that was untrue. Auto-pay only exempts you from having to pay a month in advance upon getting insurance. I only learned this after they charged me in error and I began to ask questions. Unfortunately, they were unable to refund me the money for 24-48 hours, and what if I were depending on the money? I understand that the bank dictates when the money is added back to my account but Geico should not have touched my account. Needless to say, I opted out of Auto-pay but I was given the advice to not even be 1 day late or they will cancel me. I feel like it was a threat because I opted out of their auto-pay. I've literally paid my bill on-time every month via the app without this issue but this month they decide to change things. This is not the first time within my household that I have experienced Geico Auto-pay feature read more

Just spent two hours talking to three Geico representatives regarding an auto and home insurances. They were pushing for me to pay with credit card right way but did not emailed me promised quotes to look at it, I asked for quotes several times...Out of three only one sent it to me, and it was cheaper but did not provided asking coverage Going to work with different company:( read more

This people got no set price, it changes from morning to night, they raise my premiums for no apparent reason and then blame it on the economy, and don't use their "" drive safe program"", they'll make your life a living hell, following you everywhere you go on your phone, their rates are some of the highest of any auto insurance company in Florida. No, I do not recommend this scammers. read more

Just spoke with Taylor to pay my bill and I will definitely keep Geico. He has amazing energy and customer service. I was very satisfied with the help I was provided paying my bill!!!Great Reps!! And so organized ! read more

Geico denied my accident claim because the other party refused to respond to them. I was rear ended and the other party just ignored them and that's all it took for them to deny me. This was my 1st accident claim in the 8 years I've been with them and they completely screwed me over. Do not use Geico! read more

Geico is awful. After getting one speeding ticket in more than seven years they tripled my auto insurance in Florida. The rep was like too bad there's nothing I can do about it. Warren, I want to put that lizard where the Florida sun never shines. Please drop Geico!! read more

Scam artists. Keep saying they will take care of a claim, it drags on and on for months, then stick you with a huge bill with no explanation. Pure evil really. read more

I was with geico for 28 years both auto and homeowners. When COVID hit Geico checked out of its excellent Customer service into a billing nightmare. I never missed a payment , my credit is excellent, yet they out of the blue billed 599.00 one month and then go back to regular payments. Of course I asked questions and no one could explained or give a reason or say what that amount was for. I canceled my policy and am now with State Farm. Geico is an awful company now. I don't know what happened, perhaps their data breach was the beginning of the end of a good company! No matter! they are no longer trust worthy and I would do some research before giving them any business. Customer service has no idea and you never get the same person. Explanations are never the same and no one really knows their job at that company. read more

*BE WARNED, YOU MIGHT WANT TO FIND ANOTHER SHOP!!** Just to know this is my second time doing business at this location They were formerly Jimmy Rivers name is change however the service has not gotten any better!! Forewarning you if you have to use their services it is best that you take pictures of your car entire car before you drop it off and compare when you pick it up. They will damage your car and not own up to it!! Even my first time doing business here a few years ago it took the second time around for them to complete repairs and bodywork. Anytime they tell you your car is ready if you don't pay attention you will find errors in the work or trash under the paint. Well this time my second visit once again there was trash under the paint and repairs that were not fully made. So I left my vehicle to be repaired and a week later returned those repairs were made, however new damage was done from their own personnel!! They would not own up to the responsibility and claimed that it was existing damage when I knew for a fact the touch-up paint and scratches left on my car was not there the Saturday prior when they initially said it was ready. The staff disputed me down as if I knew nothing about what I was talking about. I know my car My husband knows my car and I know for a fact what I saw was not there a week ago however unfortunately I did not get photos the week prior. HIGHLY regrettable decision so therefore I have no case to prove my point! These folks are deceiving and unprofessional and if you don't have your proof you will be stuck! They will damage your car and will not own up to it! I highly suggest you don't do business here I will never do business here again and will never suggest anyone do business here!!!! New name same piss poor service!!!! And Geico is my insurance company whose offered NO HELP WHATSOEVER, buy telling me there's nothing THEY CAN DO!!!!! read more

Their roadside assistance is a joke I told them my phone was almost dead i told him to listen he would he had my policy. I keep telling him I need help to call a tow where I was he couldn't find it on his map. I sat along I 80 for 5 hours in the dark trying to flag someone down it was 28 degree I'm 50 and alone read more