I was a client for roughly 9 years, including through the Lonnie Bush acquisition, and I own…read moremultiple rental properties in different states. This is, without exaggeration, the worst property management experience I've had. Communication was consistently poor, but became unacceptable once I began selling the property. I was not informed that a tenant vacated early until the next month's rent was already due. That alone cost time and money. While preparing the property for sale, they failed to follow clear instructions. I explicitly asked not to winterize the home--they did it anyway. They also would not coordinate or communicate with me or my realtor regarding cleaning schedules, which directly delayed photography and listing. At multiple points, I had to step in and do the job myself--something I found myself doing repeatedly over the years while they were "managing" the property. After nearly a decade as a client, I expected basic communication and execution. I did not receive either. I would not recommend this company to anyone who expects responsiveness, accuracy, or accountability--especially during a sale.

Just be aware... The rent listed is a base price, and then more fees are tacked on. Our experience:…read more Tenant Benefit Package - $40/month HVAC filters - $20/month Liability Insurance for the Owner fee - $15/month Pet rent - $35/month (plus the usual deposit for the pet, of course) And then there's more: A lease renewal fee ($100), with a requirement to use their own cleaners to do carpets, fireplace, and HVAC at the time of lease renewal (most likely $500+). From what we understood, the renter is expected to cover the cost of all plumbing problems that come up in the course of the lease. Plus, even if you don't own a pet, from what we understood, each adult has to pay $30/year pet screening website fee. While we were informed of some of this before the application, we had to pay the application fees ($75/person) to read the lease and find the rest of this out. Hopefully, this helps someone.

Medina at The Select Group is amazing! She was supportive, communicated well, and went above and…read morebeyond to help me work through things that were out of my control. Couldn't have asked for a better manager to work with!

Everything. communication, follow through, they do absolutely nothing. We have been through…read moreprobably six representatives over the years and all but one were useless.

I own property in Norfolk that I have been renting out for the last 4 years. Initially, I had a…read moredifferent property management company but luckily about 2 years ago I switched over to Kim Cox and The Property Shoppe. What a difference! Kim is amazing and the best property manager I ever had. She is responsive, professional, and meticulous. She promptly addresses any maintenance issues that come up through her reliable and cost effective network of contractors. She goes the extra mile to make sure that the entire rental process is smooth for both me and my tenants, who also praise her.

If you want a property manager who is attentive, responsive, and treats your property as her own…read morethen I strongly recommend contacting Kimberly Cox of The Property Shoppe. Kimberly has been my property manager since November 2023. The tenants that she put into the house have been little-to-no-problem compared to the three groups provided by my previous property manager. I needed to have sub-flooring repaired, plumbing work, and new carpet installed. Kimberly contracted with companies that did excellent work the first time and charged a reasonable amount. Property Managers all have pretty words but Kimberly Cox follows with quick action. Contact The Property Shoppe first.

Avoid Jeremy Stansbury at all cost. He is unprofessional, rude, and just an overall jerk. Attached…read moreare texts he sent to our agent when we wouldn't budge on repairing the pool at our parents' home we are selling. We stated upfront we are selling "as is" regarding the pool, even with that we did offer a $5K credit. So instead of just moving on, he showed major disrespect to our agent and insulted us in the process. I would give 0 stars but it won't let me.

Realtor Jeremy Stansbury was extremely rude and disrespectful to our agent and to our family's…read moreintegrity. We are selling our family home and made it very clear the pool was," as is". We came down on the price of the property significantly and offered a credit. He responded by calling us cheap and dishonest. Not very professional at all. I have reached out to his company to speak to a manager regarding his behavior, and have yet to get a response. It is my advice to someone looking to find an agent, Jeremy Stansbury is of very low character and professionalism. Please keep searching

They manage a property of mine and do a great job. I live I'm a different state so I can't be…read morereadily available to tend to my property. Corey keeps things afloat.

From the owner: We have experience working with all property types in the 757 and we are able to provide…read moreindividualized attention according to your needs!

We just closed on our home near the VB Courthouse area. We were referred to Christi by our friend…read moreand neighbor who spoke very highly of her. All I can say is that she is a powerhouse of energy, information, and tenacity. She's also a lot of fun to work with! Although we knew she had other customers she was working with and stays busy, she spent as much time with us as we needed, always responded to calls quickly and made us feel like we were her only clients. Christi also made sure we always knew what to expect and felt confident every step of the way. The best part is that we listed our home at $449,000 but sold it for $12,000 more. 10 thumbs up!

Christi is a very knowledgeable professional who went well out of her way to help us navigate…read morethrough buying our home. She answered all my questions, helped me get through the mortgage process, gave advice on insurance and inspections and stepped in to help every step of the way. She is a very hands on agent and always made me feel like a priority. She listened to my concerns and worked nonstop to help find me exactly what I wanted. I would 100% recommend her to anyone who wants an agent who would go out of her way to get the job done. Thanks Christi!!

I took them to court and I wound up feeling bad for the owner of the property, who seemed to be…read moresuffering financially due to the negligence of Atlantic Coast Realty. Cyndi Ward, as well as the CEO of Atlantic Coast Realty (I think his name was RJ) both threatened and harassed me through text message as well as a spontaneous phone call. I wondered why they seemed like they were intentionally trying to upset me (I was the tenant, and I had been very patient even though they were not making necessary repairs or keeping the place up to code). I realized in court that that Cyndi Ward was getting paid extra to show up in court. That is when it made sense, but I had fallen for the whole putting money in escrow thing. Now that the owner of the house has left Atlantic Coast Realty, the house looks much better. However, Atlantic Coast Realty did not even show up for the move out inspection... We called, left messages, waited an hour, and took videos of the place... But Atlantic Coast Realty did not show up, but still chose to keep our entire deposit. Now we have to take them back to court again. I feel bad for the owner, but I as the tenant suffered as well.

Unprofessional, horrible record management, and possibly criminal. I read the reviews before…read morerenting from ACPM so I thought I knew what I was getting into. I took extensive pictures prior to moving in, sent those pictures with a "read receipt" email to verify they got my move in inspection form within the agreed upon timeline, but when it came time to move out they kept my entire security deposit and then charged an additional $70 ($1470 total) claiming damages. The damages I was charged for were clearly in all of the pictures I took prior to moving in, but they denied ever recieving my move in-inspection, even after I sent them the original email with attachments. I was a tenant for two year, maintenance requests were hit or miss to get resolved quickly. I do not feel that they understand how to operate and manage the online portal. It took five months to remove the pet fees from my monthly rent after I notified them I no longer had a dog in the house. Classic gaslighting techniques were used when I questioned my charges, and I was made to feel that my concerns were unwarranted and not their problem in order to draw a reaction to justify hanging up on me. I was calm and rational on the phone, simply asking to see documentation that supported their claim that I did $1400 worth of damage, then I was told to "shut up for a minute" by one of their very unprofessional property managers who apparently didn't like hearing what I had to say. I was abruptly hung up on as soon as they got the reaction they wanted from a disabled veteran with a low threshold for stupidity and a foul mouth. I am currently (six months after moving out) still trying to get resolution on my security deposit. Both the home owner and I (the renter) have asked for clarification on the charges, but have received no feedback.

if I could give less than 1 star I would. worst customer service ever, 4 times my HOA fee has been…read morelost. Always mail checks early and once it was posted late and now the checks are just not posted. I ve gone to the office and no one offers to help they just blame the post office not once have anyone said )I'll look into it ) they are useless once they posted my water bill and sent me a late notice after the check posted. Never again will I do bussiness with UPA. Hopefully these reviews will make a difference for someone looking at their properties!

Unable to contact anyone today. No one returns calls. And it is not closing time. Totally…read moreunacceptable. And nails left on street after your roof repair several months ago caused tenant costly tire repairs.