I took them to court and I wound up feeling bad for the owner of the property, who seemed to be suffering financially due to the negligence of Atlantic Coast Realty. Cyndi Ward, as well as the CEO of Atlantic Coast Realty (I think his name was RJ) both threatened and harassed me through text message as well as a spontaneous phone call. I wondered why they seemed like they were intentionally trying to upset me (I was the tenant, and I had been very patient even though they were not making necessary repairs or keeping the place up to code). I realized in court that that Cyndi Ward was getting paid extra to show up in court. That is when it made sense, but I had fallen for the whole putting money in escrow thing. Now that the owner of the house has left Atlantic Coast Realty, the house looks much better. However, Atlantic Coast Realty did not even show up for the move out inspection... We called, left messages, waited an hour, and took videos of the place... But Atlantic Coast Realty did not show up, but still chose to keep our entire deposit. Now we have to take them back to court again. I feel bad for the owner, but I as the tenant suffered as well. read more

Atlantic Coast Realty - This is a leak in the ceiling that had been "repaired" before we moved in. No one ever checked the quality of these "repairs". - Property Management Near Me - Virginia Beach, Virginia

Unprofessional, horrible record management, and possibly criminal. I read the reviews before renting from ACPM so I thought I knew what I was getting into. I took extensive pictures prior to moving in, sent those pictures with a "read receipt" email to verify they got my move in inspection form within the agreed upon timeline, but when it came time to move out they kept my entire security deposit and then charged an additional $70 ($1470 total) claiming damages. The damages I was charged for were clearly in all of the pictures I took prior to moving in, but they denied ever recieving my move in-inspection, even after I sent them the original email with attachments. I was a tenant for two year, maintenance requests were hit or miss to get resolved quickly. I do not feel that they understand how to operate and manage the online portal. It took five months to remove the pet fees from my monthly rent after I notified them I no longer had a dog in the house. Classic gaslighting techniques were used when I questioned my charges, and I was made to feel that my concerns were unwarranted and not their problem in order to draw a reaction to justify hanging up on me. I was calm and rational on the phone, simply asking to see documentation that supported their claim that I did $1400 worth of damage, then I was told to "shut up for a minute" by one of their very unprofessional property managers who apparently didn't like hearing what I had to say. I was abruptly hung up on as soon as they got the reaction they wanted from a disabled veteran with a low threshold for stupidity and a foul mouth. I am currently (six months after moving out) still trying to get resolution on my security deposit. Both the home owner and I (the renter) have asked for clarification on the charges, but have received no feedback. read more

Their property management is so awful I actually sold a house just to get out from under the awful contract I had with them. Do not rent from them or allow them to manage your property. It all started well and good when Denise was my property manager. She came out to visit my home as I was preparing to move out of state. I expressed how important it was for me to feel like someone in VA had my best interest in mind with taking care of my investment. She assured me all would be well and to my surprise she secured a tenant less than 10 days from me signing the contract. At some point in time during my first tenants stay, Denise moved on and Cindy took over property management. I didn't find out my first set of tenants moved out of my house until after the first of the month when the rent money didn't appear in my account. You can imagine my surprise when I called ACPM only to be told there wasn't rent to be received because the tenants had given notice and moved out. This was my first time speaking to the new property manager and I mentioned this was a poor way to make a first impression. She apologized, told me it wouldn't happen again. Well, it did happen again. There were numerous other issues with Cindy and ACPM that I won't get into, but what should be gleaned from this review is that real estate is expensive, and you should be able to trust the person managing your property. This company is not trustworthy in the slightest. As I mentioned earlier, I opted to sell my investment property simply because the contract was so convoluted I couldn't end their services unless I sold. Do not rent from them, or have them manage your property. Learn from my mistake. Stay away. read more

The experience I had was not great, the people were unprofessional, I had renters that were late all the time with the rent and when I did not want to renew the contract with them they side with the renters saying they were great. I am certain this review will be disagreed with by the owner, but it is true. Now I am not say don't do business with them, but I would with extreme caution. read more

This company is ok when they have your best interest in mind. My original property manager, Denise, moved on and I've had a difficult time with them ever since. They tried everything to keep my locked into a bad contract instead of being solution oriented. Review you contracts and review your accounting and you should be ok. They hired a new guy who is pretty sharp. Thanks Jeff. read more

Viewed a rental home with Denese who was very nice on a Saturday. Sent in an application and paid $40 fee through paypal. On Monday morning 8am, sent an email to Denese asking her to cancel application and refund fee. She then stated the fee is non refundable, therefore we paid for no services and our money was kept!! Then she said she had started processing the application... When??? I canceled first thing Monday morning. I DO NOT recommend this business!! read more

Garbage. If you feel you are being taken advantage of then hire legal help. The lady they talking about is crazy rude and don't give a crap about you. Tell them a problem and get blamed for the problem. Make her fill out the move in. And take pictures. Or don't use them. read more

I'm a property owner with this company, and by far has been the worst experience. I manage my own property for six years without a property manager with no issue. This company has lost me so much money, so rude to me and the tenant. The new property manager Cindy is just as worse as the old property manager Maria. She plays a victim when you address issues with her and will accuse you of calling her to argue....how unprofessional. read more

I have typed this review a dozen times debating whether or not to share; however, if I can save one property owner the headache we have endured with this unprofessional, unorganized, and unethical company, this lengthy review is worth the time. My husband and I are both deployed. I am actually writing this review from the desert. Here is a brief synopsis of our experience with ACPM: owner payments were on time (within 5 days) twice, accounting is disorganized, "monthly" owner statements are sparse and incorrect, maintenance covered under warranty was performed outside of the warranty and charged against owner direction, and on multiple occasions our tenants could not reach the company and contacted us [owners] directly. The complaints do not stop with us [owners], our tenants have also expressed their dissatisfaction with ACPM, but I will not speak for another. After receiving an owner payment over a month late and making no traction as to the balance of our account, the final straws were drawn and we requested termination. To avoid a legal battle over a few hundred dollars, we offered to pay ACPM the remaining months of contractual management fees for no services rendered. We made multiple attempts to breakdown their errors in accounting, but ACPM was convinced and steadfast that we had not paid the maintenance reserve: bank statements and emails proved otherwise. Furthermore, the company stated more than once that they "couldn't make this anymore simple" and that they had "broken this down for us many times". In conclusion and to no surprise, our [owner] accounting records were correct, less the new addition of "accounting fees" which we were informed of after we requested termination. The accounting fees are vaguely stated in the PMA as "all direct costs of managing, leasing, and operating the Premises", but a well-worth it additional $20 per month to terminate contract, even though it seems ethically askew to add fees retroactively when termination is requested. If ACPM had spent as much time fixing their problems as they did talking around them, I would speculate that the issues could have been resolved much sooner. The company also stated that they would have denied our business if they knew payments were to be made on the 15th since "no property management company in the area operates like that". News to us, as we would have adjusted. All parties were aware of the standing contract with our tenants to pay on the 15th. To avoid this getting any longer, learn from our mistakes, do your research, and do not do business with a company that deflects issues and makes excuses instead of fixing problems. I see by the shear breadth of reviews, that we are not alone in our frustrations with ACPM. read more

I wish i could give this company zero stars because of how horrifyingly terrible their services are. My family rented out a home through Cindy Ward that was infested with roaches and mice, we contacted them on numerous occasions to get the issue fixed but they ignored all forms of contact. My family moved in, in the beginning of January, as I write this it is 01/29 and we have yet to have a working oven or dishwasher. Imagine spending a month in your home and not being able to use your kitchen?! We have contacted the BBB, Wavy TV, Code of enforcement, and Health Department, we are taking every measure possible and I recommend if you have had the displeasure of working with this company that you do the same because people like Cindy Ward and the rest of the unprofessional people that work for this company obviously have no clue how to run a property management company and should have been shut down months ago! I was having a talk with the pest control guy that had came to spray the house and he had told me horrifying stories about how this company has taken illegal shortcuts that could cause health risks to their tenants just to save money. They half ass all repairs that they do so they don't have to spend the extra money to actually fix the issue and when you call to complain they just ignore you. Their excuse for not talking to me was that i was not on the lease, when my brother told them that he had authorized for me to speak to them , and that he would scan over an authorization signed by him, and my parents and they didn't email him back because they knew I worked in a law firm and i know everything they are doing is illegal. read more

Do yourself a favor and avoid this company. Save yourself a major headache. They are the most unprofessional group of people and treat their tenants poorly. read more

I have rented 2 homes through ACPM, AND initially I thought it was a good company. Denise was rude, it took us over 2 months to get our security deposit disbursement when we moved from the first property to the second. Now that we have moved from the second, we have received the disbursement much quicker, but Maria is dodging my attempts to contact her. We have been threatened with them taking us to court and they are refusing our attempt to get our situation resolved. DO NOT RENT FROM THIS PROPERTY MANAGER read more

I am a homeowner and I did not use a property manager because of property management companies like this one. Where do I start? They were very good about helping us and giving us everything we needed to move in. After we moved in we got help with nothing. 1. When we did the walk-through there were several hole coverups that should've been painted over. The house was not painted before we moved in. I was told that there was paint in the storage shed and we could paint over it ourselves if we wanted to. 2. When we did the walk-through there was no glass on the storm door. I was told that it had been ordered and will be installed before we moved in. Three months later there's still no glass on the storm door. I have inquired about it several times and I get the runaround. Finally yesterday they had someone come out to look at it after I called for the umpteenth time. The contractor said that he will be able to order the glass but I was confused because I was told the glass was ordered over three months ago. So now Ill wait and see how long it takes before it actually gets here and gets installed. We literally just walk through the storm door because there's no glass in it. It's pretty embarrassing. 3. When we moved in there was no trashcan here. We were told that the city doesn't supply one and it took about a month and a half before we even got a trashcan. We were just putting our trash in cardboard boxes outside and hoping that the raccoons wouldn't get into it. 4. The customer service is also horrible. I literally felt like our manager of this property (Maria) was dodging me. Before we signed the lease anytime I called her she was available. After I started calling with issues, she was always on the other line or would call me back but would never call back. There was a time that I asked to speak to her supervisor and when I addressed my concerns he was a complete asshole about it as if what I was asking was unreasonable. But of course they want their money on time every month. 5. It is the middle of October and just starting to get cold and my heat isn't working. I called maintenance over an hour and a half ago addressing the issue. I've had my heat on 81° overnight and when I woke up this morning it was 67° in the house. The voicemail I got said that maintenance would be paged and will call me back right away and it's been over an hour and a half and my family and I are sitting in the house freezing. These are my issues and I have only been here for three months. I would suggest going with a Nother property management company. My experience with this one has not been a good one and I will never rent from any property that they manage ever again. Again, i'm a landlord so I understand what it means to take care of your tenants. I wish I could add pictures of the whole cover ups that are missing paint and the missing storm glass but unfortunately this app isn't giving me that option. read more

If I could give this company a -5 stars I would. I had the greatest experience with Geoffrey Burke who was Cindy Wards assistant. He was very thorough and kind. Very understanding and actually showed that he cared about any concerns you may have. He left the company and now I have to deal with Cindy Ward which is one of the rudest people I have ever encountered. Ive had issues with my heat for months, my bills are outrageous, and the heat stops working randomly. She shows absolutely no concerns, doesn't even call when theres an emergency request such as no heat in the middle of the winter. Whatever you do, wether you are renting a property from this company or a landlord looking for someone to manage your property. RUN!!! do not use this company. They do not care about their tenants and the conditions they have to live in when things do not work. Only thing they care to do is collect the rent. read more

These people have too much in their plate. They "forgot" to rent my property after the previous tenant left. Three months lost.

I jut recently listed my property for rent with this company and Maria has been very helpful. Not only did it list quick but was rented in two weeks!! Thanks for the exceptional service and look forward to working with you. read more

This is arguably the worst company I've ever seen for listing a home through. Their accounting is scattered, their repairs are slipshod. The only time I received answers from them was through certified mail. Your choice, but even if another company charges more, its worth it. read more

Awful company! Rented my house out when we did a military move to other state. Once the contract was signed Cindy no longer provide customer service. Had a water pipe burst, was never informed and only found out once the renter reach out and asked for assistance getting the giant hole fixed. Cindy has disregarded my request to contact me before any repairs are done. I only found out about it once my disbursement was lower than I expected... never got proof of repairs. When I informed her that I plan to sell in the summer, she never informed me that my contract was about to auto renew (I was told by Maria that my contracted ended in the summer not February) so when I wrote my request to NOT auto renew and sent it my certified mail, she called and told me my contract already renewed for another year and if I sell I had to use their realtor or pay 10% to end the contract. I ended up using one of their realtors and weeks before closing SURPRISE... I owned that %10 fee plus realtor's commission. I thought I did the right thing and read my contract with a fine tooth comb and asked Shannon, Maria and Cindy when I needed explanation on the wording in the contract and still got robbed in the end. Since this company has a high property management turn over the explanations always change! Cindy is rude and once that contract is sign she can treat you however she once! Be careful!!! read more

By far the worst property management company I have ever had to deal with. Every time we submit maintenance requests we have to wait weeks unless we contact the landlord ourselves. I finally got tired of it and sent a nasty gram via the maintenance request and when I finally get a response Cindy the property manager has an attitude and is condescending. Now all of the sudden we have a property inspection this week because she wants to harass us and enter our property while we are not home. She is terrible. She will not answer your calls and when she finally does she finds her own agenda. I messaged her over a broken fan and she pretty much accused me of doing it myself. I guess my kids just hang from the ceiling fans like monkeys because things in houses don't have normal wear and tear. I told her today I was not comfortable with her being in our home with us not home and she laughed at me and said she can do whatever she wants. She is rude and unprofessional. Do not use this company ever! read more

I was looking for a Property and so glad that I meet Cindy Ward, she helped me with finding a great property and make the process so easy.

***please read***This is the worst company. They won't answer maintenance requests. When they do, the company they send over will be an overpriced, ripoff without qualifications. I am a homeowner and hiring them to manage my home has been one of the worst experiences of my life. The first negative interaction was when they tried to poach my tenant while they were under my roof. They sent a letter that said "why waste money on rent, come buy with our sales team!" Then they charged for smoke detectors and when I finally saw them, they were the same ones I always had. They lie, they're rude. They have no service skills and once you are in a contract with them, they can do what they want and you have no way out. (Trust me, I have hired 2 lawyers to try to leave). If I had a time machine and was given the opportunity to go back in time and save my dead father, I would instead use that opportunity to go back and undo all of my business dealings with Atlantic coast property management. There is no level to their shady business. Please don't use them. Please read more

This is by far the worst company in the world. Never EVER do business with them. After they get you to sign a contract you are no longer a priority. My husband and I had to relocate due to military orders and seeing that we live in Hampton Roads, a military town, you would think we would have received the utmost respect when having to uproot our family and move to a new place. We were treated as if we broke the lease intentionally and got nothing but trash after attempting to inform the property manager of our departure. Dodged calls and emails. We had to beg for an exit walk through and the day that it was finally scheduled Maria Cook did not show up after changing the time the day of. She also promised us an early security deposit return on several occasions and we ended up receiving our deposit LATE which is clearly against the law. We were nothing but great tenants to these people with rent always on time and we got spat on in the end. Customer service is nonexistent. RUN in the other direction. read more