There's definitely a reason Babb is the highest rated in the area. I was looking for someone to…read moremanage my rental property when I had to move away, and I got lucky finding him first. Jeff and his colleagues are super communicative and transparent, very professional, and get things done fast. I am so happy I signed Jeff on to manage my property, everything went smooth as silk, he found beyond amazing tenants for me and I could feel secure that everything was taken care of even though I was thousands of miles away. I referred him to another friend and she's seeing the same results. If you're shopping for a management company or realtor you can probably stop looking now!

I worked with Simon, and let me tell you... when it comes to professionalism this guy has got it…read more Amazing customer service. I highly recommend him. Thank you Babb Real Estate.

I was a client for roughly 9 years, including through the Lonnie Bush acquisition, and I own…read moremultiple rental properties in different states. This is, without exaggeration, the worst property management experience I've had. Communication was consistently poor, but became unacceptable once I began selling the property. I was not informed that a tenant vacated early until the next month's rent was already due. That alone cost time and money. While preparing the property for sale, they failed to follow clear instructions. I explicitly asked not to winterize the home--they did it anyway. They also would not coordinate or communicate with me or my realtor regarding cleaning schedules, which directly delayed photography and listing. At multiple points, I had to step in and do the job myself--something I found myself doing repeatedly over the years while they were "managing" the property. After nearly a decade as a client, I expected basic communication and execution. I did not receive either. I would not recommend this company to anyone who expects responsiveness, accuracy, or accountability--especially during a sale.

Just be aware... The rent listed is a base price, and then more fees are tacked on. Our experience:…read more Tenant Benefit Package - $40/month HVAC filters - $20/month Liability Insurance for the Owner fee - $15/month Pet rent - $35/month (plus the usual deposit for the pet, of course) And then there's more: A lease renewal fee ($100), with a requirement to use their own cleaners to do carpets, fireplace, and HVAC at the time of lease renewal (most likely $500+). From what we understood, the renter is expected to cover the cost of all plumbing problems that come up in the course of the lease. Plus, even if you don't own a pet, from what we understood, each adult has to pay $30/year pet screening website fee. While we were informed of some of this before the application, we had to pay the application fees ($75/person) to read the lease and find the rest of this out. Hopefully, this helps someone.

Everything. communication, follow through, they do absolutely nothing. We have been through…read moreprobably six representatives over the years and all but one were useless.

Medina at The Select Group is amazing! She was supportive, communicated well, and went above and…read morebeyond to help me work through things that were out of my control. Couldn't have asked for a better manager to work with!

I own property in Norfolk that I have been renting out for the last 4 years. Initially, I had a…read moredifferent property management company but luckily about 2 years ago I switched over to Kim Cox and The Property Shoppe. What a difference! Kim is amazing and the best property manager I ever had. She is responsive, professional, and meticulous. She promptly addresses any maintenance issues that come up through her reliable and cost effective network of contractors. She goes the extra mile to make sure that the entire rental process is smooth for both me and my tenants, who also praise her.

If you want a property manager who is attentive, responsive, and treats your property as her own…read morethen I strongly recommend contacting Kimberly Cox of The Property Shoppe. Kimberly has been my property manager since November 2023. The tenants that she put into the house have been little-to-no-problem compared to the three groups provided by my previous property manager. I needed to have sub-flooring repaired, plumbing work, and new carpet installed. Kimberly contracted with companies that did excellent work the first time and charged a reasonable amount. Property Managers all have pretty words but Kimberly Cox follows with quick action. Contact The Property Shoppe first.

Avoid Jeremy Stansbury at all cost. He is unprofessional, rude, and just an overall jerk. Attached…read moreare texts he sent to our agent when we wouldn't budge on repairing the pool at our parents' home we are selling. We stated upfront we are selling "as is" regarding the pool, even with that we did offer a $5K credit. So instead of just moving on, he showed major disrespect to our agent and insulted us in the process. I would give 0 stars but it won't let me.

Realtor Jeremy Stansbury was extremely rude and disrespectful to our agent and to our family's…read moreintegrity. We are selling our family home and made it very clear the pool was," as is". We came down on the price of the property significantly and offered a credit. He responded by calling us cheap and dishonest. Not very professional at all. I have reached out to his company to speak to a manager regarding his behavior, and have yet to get a response. It is my advice to someone looking to find an agent, Jeremy Stansbury is of very low character and professionalism. Please keep searching

They manage a property of mine and do a great job. I live I'm a different state so I can't be…read morereadily available to tend to my property. Corey keeps things afloat.

From the owner: We have experience working with all property types in the 757 and we are able to provide…read moreindividualized attention according to your needs!

We just closed on our home near the VB Courthouse area. We were referred to Christi by our friend…read moreand neighbor who spoke very highly of her. All I can say is that she is a powerhouse of energy, information, and tenacity. She's also a lot of fun to work with! Although we knew she had other customers she was working with and stays busy, she spent as much time with us as we needed, always responded to calls quickly and made us feel like we were her only clients. Christi also made sure we always knew what to expect and felt confident every step of the way. The best part is that we listed our home at $449,000 but sold it for $12,000 more. 10 thumbs up!

Christi is a very knowledgeable professional who went well out of her way to help us navigate…read morethrough buying our home. She answered all my questions, helped me get through the mortgage process, gave advice on insurance and inspections and stepped in to help every step of the way. She is a very hands on agent and always made me feel like a priority. She listened to my concerns and worked nonstop to help find me exactly what I wanted. I would 100% recommend her to anyone who wants an agent who would go out of her way to get the job done. Thanks Christi!!

This company is ok when they have your best interest in mind. My original property manager,…read moreDenise, moved on and I've had a difficult time with them ever since. They tried everything to keep my locked into a bad contract instead of being solution oriented. Review you contracts and review your accounting and you should be ok. They hired a new guy who is pretty sharp. Thanks Jeff.

These people aren't absolute assholes!…read more The only reason I even accepted a property is because I really needed to find a property quickly as I was about to be homeless. The first red flag came with when I was signing the application. I overheard their boss RJ screaming profanity at his staff while on the phone with me. Very unprofessional. Then once moving in these people refuse to answer my calls and are now violating laws.

if I could give less than 1 star I would. worst customer service ever, 4 times my HOA fee has been…read morelost. Always mail checks early and once it was posted late and now the checks are just not posted. I ve gone to the office and no one offers to help they just blame the post office not once have anyone said )I'll look into it ) they are useless once they posted my water bill and sent me a late notice after the check posted. Never again will I do bussiness with UPA. Hopefully these reviews will make a difference for someone looking at their properties!

Unable to contact anyone today. No one returns calls. And it is not closing time. Totally…read moreunacceptable. And nails left on street after your roof repair several months ago caused tenant costly tire repairs.

Absolutely and I do mean ABSOLUTELY DO NOT RENT THROUGH THIS REALTY COMPANY. They are complete…read moretrash. They took $450 out of my security deposit for yard maintenance and sent pictures of some branches in the yard, THAT WAS THE REASON FOR THAT. I'll attach the images they sent me as to why they're charging me. They don't do damage addendums so they can and will charge you whatever they seem fit after move out for any reason they want to just to keep your money. But that's just moving out. When I first moved in I spent weeks and I means weeks cleaning and taking care of a yard that was filled with trash, broken glass, pieces of the house exterior molding and siding, logs and branches and plies of dirt and leaves. I was living there in the time frame of only a SINGLE year the sewage pipe burst underneath the house and that took them about a week to come out look at and fix. The basement flooded because the hot water heater burst which took them about a week to replace and fix but when that burst it took out the HVAC system so no heat, and yes this was the middle of December the heat took them a good AT LEAST month before they did anything. They did bring two crappy oil space heaters which did absolutely nothing in the two story, three bedroom all hard wood house I was living in which also had an attic, basement and attached garage that was bringing in cold air. When I moved in I complained the house wasn't properly sealed and bugs and breeze and dirt where coming in they sent somebody out to fix it that did a half ass job that wasn't even worth it because I was still dealing with the problem. A tree feel on the house during a big storm that took the a couple days before anybody would remove it then a couple more days before they removed it from the yard. Also when I moved in the refrigerator didn't work took them not that long to replace that one. But that one stopped working on me also and the time frame for them to replace that one was at least about a month so I had to clean the mold filled refrigerator in the garage that was that way when I moved in to be able to keep cold food for the house. I also complained about the smell of mold coming from the vent system which they did absolutely nothing about. All in all this realty company is absolutely trash and they do not care about their residents one bit. They just want your money and for you to suffer.

I've used this company for 10 years, to manage my property. With numerous tenants, home repairs and…read moremultiple demands from me, they've always come through. I'm active duty, and needed someone to be on top of the necessary things that I just don't have the time to do, and the staff does just that. The rates are normal, the responsiveness has always been good. Throw them the keys and they'll take care of it.