I left my first review for the Avenue Auto Clinic 14 years ago, and I've been a customer of Dan and…read moreAvenue Auto Clinic ever since. After all these years, I still have nothing but great things to say. Dan has always been fair, honest, and genuinely looked out for me as a customer. His son Luke is great as well, along with Marty at the front desk. They're transparent about pricing, explain what actually needs to be done, and I've never felt like they were trying to sell me repairs I didn't need. There have even been times when I brought a vehicle in for something simple, like replacing a headlight bulb, and they didn't charge me for the labor. More importantly, Dan has been willing to tell me when something isn't worth fixing like when a part might make a little noise but is otherwise perfectly fine, and replacing it just to eliminate a squeak wouldn't be worth the money. That kind of honesty is hard to find in this business. After 14 years of taking my vehicles here, I can confidently say Dan is a mechanic you can trust. I wouldn't hesitate to recommend Avenue Auto Clinic to anyone looking for honest work, fair pricing, and people who actually look out for their customers.

Owner Dan and son Luke took care of me right away on a busy Monday at the drop of a hat, with my…read moreurgent need to replace a turn signal bulb that was out. No easy job on newer vehicles. They are awesome, thanks guys!

I was driving on Route 43 when my front end shuddered tremendously and I literally coasted into…read moretheir parking lot with no power. Obviously I asked them to look at my car, and they were very fast and honest (if they told me it was something more I would have believed them). They fixed my drive axle very quickly, and I was back on the road the next day at 20% of my expected cost. Yelp only lets me give 5 stars but honestly it was at least 6.5 star experience.

Brian replaced my 2019 Buick Regal GS AWD PTU, Diff, and transmission fluids with correct GM fluids…read moreat a very resonable price. He explained exactly what was needed and what wasn't needed. Definitely recommend them.

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

Once again, their service was outstanding. My Prius had an issue. They identified it but instead of…read morejust trying to pull $4000 from my pocket, they even pointed out that there was an extended warranty that would cover everything if I went to a dealer. That's above and beyond. Highly recommend Fazio's and they'll always be my first choice for all auto related service and repairs. Brian and the rest of the staff are great!

Excellent service Pat the owner is very knowledgeable and provides options that will fit your need…read moreand budget.

I needed a lot of work done (brakes, suspension, alignment, tires, broken sensor) on my vehicle…read moreand I had a budget. Staff helped me prioritize the work. Very professional. Excellent results. Friendly knowledgeable staff.

Great service! I went here because I got a Groupon for an oil change + tire rotation, both of which…read moreI sorely needed. One of the employees immediately took my information, got some information from my car and ushered me to the waiting area with surprisingly comfortable couches. I had expressed a minor concern about how the steering wheel felt and he was nice enough to print out some information from Toyota - apparently I could get an upgrade from a Toyota service center for free in the next 2 weeks to fix this issue! After they were done with my car (took an hour, like they said), he was also nice enough to go over some driving/maintenance tips to help extend the life of my car. I appreciate that even though I paid half the usual price for the services, they were still extremely helpful and efficient. The only downside is that I have to travel far to get there, but I would definitely consider going back to them.

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

Great customer service but they charged me way too much to repair my car. I honestly feel they took…read moreadvantage and over charged me.

Good group of people. Long time customer and will remain…read more Service on my F150 this AM Thanks Dave, Jim, Mike and the Service Technician!!

Recently moved to cuyahoga county and needed to pass an echeck which I knew nothing about went to a…read morecouple places and got outrageous quotes. These guys fixed my problems and changed my oil for less and were so nice. They explained everything and my car is great. Will be getting all my service done here from now on.

I have been taking my Nissan Juke, to Bedford Auto repair for 3 years now. Moe and his staff always…read morekeep my car in tip top shape. I recommend this repair shop to all friends and family!! Best place ever and at affordable prices!! The only place I will ever take my car. Thanks Bedford Auto Repair !!!