PuroClean made the process of having my flooded wood floors ripped out and replaced painless and…read moreeasy. This is an update to a previous review. So it turns out my wood floor buckling was much worse than originally thought. The dehumidifier and tent installed by Adam at PuroClean did a great job of drying out the moisture beneath my floors. Unfortunately, before the buckling even began, before I even noticed any damage, and before PuroClean came out the first time, the water had apparently been sitting for quite a while doing it's damage to the wood and also began creeping up my walls, separating my bottom molding from my wall. It took over a week for that damage to make itself known because between myself and the guys at Puroclean, every inch of my condo had been checked for possible additional water damage (aside from the floors). When I noticed it late at night I frantically called Stuart thinking I must have a burst pipe in my wall, and he was out first thing the next morning to determine where the water could have been coming from. We found it was residual water from the original flood and he installed heaters and another dehumidifier to dry out my walls and prevent further damage. By the end of the whole fiasco, I had 4 separate areas of buckling on my floors where the water had had a chance to sit before the PuroClean guys were able to work their magic and dry out all the moisture, and a small hole behind my bottom baseboard on my wall where we were trying to determine the cause of the moisture in the wall. At that point it was clear I needed to rip up my floors and install new ones. My project manager from PuroClean, Dax, took care of all the details for me. He referred me to a great flooring guy and plumber to fix the flood. In addition to the great referrals, Dax coordinated all the work including the demo work done by his guys and installation of the new floors with the flooring guy, essentially taking all the worry and work out of my hands. All I had to do was be present to let them in and do the work. The demo work was done by Adam, Tony, and Derek at PuroClean. These guys worked until they were utterly exhausted to pull up my floors, that we later learned had been improperly installed by the original builders. They were such hard and enthusiastic workers. They also happen to love cats and were patient when my deaf rescue cat continued to venture out to explore, undeterred by the loud banging associated with pulling up the floors. All the PuroClean employees were genuine joys to work with. As a female that lives alone, I am often cautious about having workers come to work when I am home alone, but that concern never entered my head with these guys. They were polite, friendly, professional, and patient with pets and a genuine joy to work with. PuroClean really made what would normally be an awful and upsetting situation as painless as possible. They got all the estimates for me, found the best vendors, and took care of all the head-ache causing situations that arise when your condo is flooded and your floors are ruined. Most importantly, the quality of their work was phenomenal, and I truly could not be happier with the end result. As much as I wish the flood and need for new floors never occurred, I really don't think I could have asked for a better outcome. I truly can't think of any criticism to raise about PuroClean.

You can't find a better team! Stuart and Megan go above and beyond for all of their clients no…read morematter the size of the job.

Mike and his team did a fantastic job on my home. The windows and the back portion of my home that…read moredoesn't get a lot of sun looks so clean that you'd think it was freshly painted. Quick, superb service and great results!! My neighbor asked for his number after seeing my home. My realtor even asked for his business information so they can share with other home sellers and buyers.

They have done a good job. We are satisfied. We will be happy to refer to other friends. Thanks!read more

We had three companies come to do quotes for radon mitigation. Tom's quote checked all the boxes: a…read morequiet fan, placed on an outside wall hidden by shrubbery, and the best price of the three. The attached photo says it all. Very happy!

The team at Ensign installed a Radon mitigation system at my house. The sales process was easy with…read morea free estimate that was competitive. The install went smoothly and they did a superb job with dust management and cleanup, beyond was I expected given that they were putting big holes in brick and concrete. Everyone was professional and timely. Their followup testing confirmed the system is operating as expected, and from my own monitoring device, the mitigation was immediately ~completely effective.

Dan was very courteous, professional, and effective! I can highly recommend. He arrived…read morepunctually for his estimate and for the cleaning. The results were perfect and his price was at or below competition!

Prompt response, good prices, timely and quality work helped with a water issue we had. Thanks Dan!read more

My parents basement flooded from a burst hot water heater. It was on a Saturday. I called a number…read moreof companies to assist and Champion of Buford responded quickly. Antonio came out to assess the situation and immediately came up with a plan. The team was working until 11pm that night to start rectifying the flood. Antonio was very knowledgeable, kept us updated as to progress and guided us the entire way through. Michael came daily to check on the basement and the demolition. He communicated every single day what was going on. The team was very professional and effective. The basement was left in great condition and the workers were respectful and organized. Nerio and Quarteze also worked on the job and were great as well. We are so thankful for their professional services during this catastrophe. Highly recommend Champion Buford team.

There had been years of damage to our shower grout and it was impossible to keep clean. After the…read moreservice it looked brand new...very professional team and quality job would highly recommend.

A townhome I bought a brand new one at that, had poorly installed the grout, and it was falling…read moreapart and not sealed so my tenants had a lot of issues. I called these guys and from the gecko they had Great communication, did the job on time sent me pictures. Very happy I found them.

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

The job I needed was a small gutter repair job. K and K did a fine job and I will probably have…read moresome more work for them. I thought the price was reasonable.

These guys wee nothing less than GREAT! Kevin responded to my request within a day, came out when…read morepromised, even had his guys come remove the old gutters to give us a couple days to paint the eves. Then his guys returned and did an amazing job in just one day. Gutters look amazing and they even moved a few of the downspouts from their original locations making everything look more cohesive. I'll definitely use these guys again and I highly recommend them.