I've been a loyal customer of Mike Shaw Subaru for several years and have purchased four vehicles…read morehere. The team has consistently provided excellent service and has always treated my family with respect and care. Most recently, I brought my son in to purchase his first Subaru WRX. John Vang assisted us from start to finish, and his patience, kindness, and knowledge made the experience smooth and enjoyable. It's rare to find a dealership that stays this consistent over the years. We truly appreciate the team at Mike Shaw Subaru and we will be purchasing more vehicles there in the future.

BEST AROIND I LOVE THIS LOCATION!!! i've been going here for years now and never had any issues…read more They run three oil change deals sometimes where it's $160 for three oil changes OMG, what a good deal. The staff has always been nice to me. They have a nice waiting room with coffee for you. I love it. Thank you, Subaru. You rock.

Extremely disappointed with the lack of honesty and trust that has been broken by O'Meara VW…read moreService. Dropped our car off for a wheel bearing issue, and told them we needed the car for the weekend (we had a trip to the mountains planned). We were specifically told the car would be back to me by 2pm Friday. We still had not heard back, so we called them only to be abruptly told by Adam that the technician was having a "hard time putting it back together" and it would not be ready until Monday. After cancelling our weekend plans and losing out on our Airbnb, we called back Monday to be told the parts wouldn't be in until Tuesday. When we finally got the car back, I brought up the significant timeline discrepancy and inconveniences caused by it to the manager Larry and asked if there would be any discount added to the service. He was cold and continued to insist that they did nothing wrong and that I was lying about being told the car would be ready on Friday. As a woman, this is not the first time I've been belittled and lied to by a auto repair business, nor will it be my last, but it will be my last interaction with O'Meara VW. For what it's worth, I called another shop over the weekend and told them exactly what was diagnosed to be fixed and was quoted $350 less, but unfortunately the car was already with O'Meara VW. I added an extra star to this would-be-one-star review because Katalina was the only polite and pleasant person we interacted with the entire time, and she was able to give me a small discount for my troubles.

After bringing my vehicle in for service, it was returned to me with an active oil leak that had…read morenot been disclosed, or addressed prior to release. After leaving the dealership, I discovered a video from the service tech saying that I have a pretty big oil leak--an issue that should have been caught and communicated while the vehicle was still in your possession, especially given that I was there specifically for an oil change. When I reached out regarding this, following the video I was sent, I received the following response from Service Advisor Issac explaining: "We use 2 systems here, 1 to check in cars and invoice repairs and the other to track cars throughout the shop and send recommendations for repairs. When the estimate came to me all it had was the pollen filter on it which I forwarded to you. Then Tim got involved and we closed out the repair, and you paid for the oil change and left. The tech forgot to send an additional recommendation for the oil leak diagnosis, and I didn't see it until you mentioned it and I reviewed the video." This clearly confirms that the oil leak was identified (or should have been identified) during service but was not properly communicated or acted on before the vehicle was returned to me. It is unacceptable that a vehicle would be released in this condition due to an internal process failure or oversight. Releasing a vehicle with an active oil leak raises serious safety and mechanical concerns. Oil leaks can lead to engine damage, reduced lubrication, and potential failure if not addressed. Had something occurred as a result of this negligence, I would like to understand who would have been held responsible. My vehicle was returned to me in a compromised condition without my knowledge, which is both unsafe and unacceptable. I also want to emphasize my long-standing relationship with O'Meara. I have personally purchased two vehicles from your dealership and have consistently chosen O'Meara for service because of the positive experiences I've had in the past. Additionally, I was a friend of Steve Stern (now at Emich), which further influenced my decision to continue doing business with your organization. Over the years, I have referred countless friends, family members, and colleagues to O'Meara with confidence. Because of this history, this situation is especially disappointing. The handling of my vehicle, combined with the lack of accountability, has completely eroded my trust. As it stands, I will no longer be purchasing future vehicles from O'Meara, nor will I be returning for any service. I will also no longer feel comfortable recommending your dealership to others. This could have been handled very differently, and it's unfortunate that it has resulted in the loss of a loyal customer and the referrals that came with it.

I had a great experience at O'Meara Ford, and I especially want to shout out Kaelan, my service…read moreadvisor. Kaelan was incredibly patient and helpful from start to finish. He walked me through all the logistics of my car repair, kept me informed throughout the entire process, and was very communicative, which made a stressful situation feel much more manageable. I really appreciated how transparent and responsive he was. I actually chose to drive about 30 minutes out of my way to come here after having ongoing issues with a closer dealership, and I'm really glad I did. The difference in service was noticeable, and it was absolutely worth the extra drive to feel confident my car was being handled properly. While there were a few additional services I couldn't take care of at the time, I definitely plan to come back in the future. For now, I'm just grateful to have my car back, running well, and to have had such a smooth experience overall. They also offer a shuttle, which is a great option if you need to get somewhere nearby while your car is being serviced. Highly recommend if you're looking for reliable service and good communication.

13 Days of Excuses, Incompetence, and a Dangerous Safety Hazard…read more ​This dealership has been around since 1913, but they operate with the incompetence of a business that opened yesterday. We purchased a truck on April 1st and were given five different "firm" pickup dates (the 4th, 7th, 8th, 10th, and 13th). ​The Endless Excuses: Over the 13 days it took to get our vehicle, we were given every excuse in the book: a safety inspection, needing a spare tire, a new headlight, "the machines are broken," and not having enough staff. The lack of communication was the most insulting part. When we finally confronted our salesman about the silence, we were essentially told that because it was his "day off," he saw no reason to respond to an upset client who had already handed over a $6,000 down payment. ​The Staff: ​Scott Rockefeller (Sales): Avoid at all costs. He is unprofessional, immature, and eventually resorted to name-calling when we asked for updates. He has no answers and pushes every failure onto management. ​Nathan Johnston (GSM): A total ghost. We were told we needed to talk to him, yet he was never "available" and his contact info was guarded like a secret. ​James Houtz (Internet Sales): Told us "everyone in the dealership" heard about our situation, yet no one reached out to resolve it. He gave us a firm 11:00 AM deadline for April 13th and then went silent. ​The Bright Spots: Nicholas Trujillo (Quick Lane) and Eissa Hizhley were the only professionals there. Nicholas found the finance team after they disappeared on us and made sure our daughters had drinks and snacks. Eissa stepped in to help when everyone else failed, despite it not being his job. ​The "Safety" Failure: We were told the 13-day delay was for a "safety check." After waiting an additional 3 hours for a final detail on the 13th, we got the truck home only to find a loose razor blade on the truck bed cover where our young children were playing. To claim you are doing "safety checks" for two weeks and then leave a razor blade in a vehicle is negligent and dangerous. ​ We had every dealership sticker stripped off the truck because I refuse to promote a business this careless. They claim to use CarMax as an example of "what not to do," but they are currently the gold standard for how to lose a customer's trust and respect

I don't know about everyone else, but I had a great buying experience with Jayden buying my new…read moreKia. He went above & beyond by bringing my Kia to my home. I will be back..

Excellent salesperson (Brooke), her efforts and communication were great during Subaru 2020 Impreza…read morecar purchase. Great first car for my college son. Unfortunately, a pretty negative review due to the $3,000+ post-purchase repair costs. Details attached to this review. We knew and provided the dealer with written evidence that repairs were needed. Grand Kia Services/Mgmt would only approve a $2,000 "as is" discount. That discount only covered roughly two-thirds of the repair costs. The service team, after making us wait a few hours, did not believe repairs were $3,000+.

10/10 - Everything about this experience was great! Would absolutely recommend! Everyone was so…read morekind, and helpful and didn't give me any BS. It was the best experience buying a car.

Hands down, without a doubt, the best car buying experience ever! Just found my elderly mom the…read moreperfect car for her. Dani and the entire office went above and beyond to make the experience extremely easy. Highly recommend & Dani, thank you from the bottom of our hearts. You were an angel!

We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

I recently bought a car here, about a month ago. 1. I had an…read moreappointment with my salesman to go in and look at and test drive the car I wanted to buy . my appointment was verified through there system. so I go and he had the day off. weird right? but all in all not a big deal. 2. I bought a 2020 Altima and after a week or two the whole front bumper cover was coming off . now in fairness some bolts could've vibrated off leaving only plastic clips holding it on and a speed bump or maybe a pothole or even dip while I was driving might have broken some clips. Now enterprise brags about their inspections on their vehicles. I feel that this should have been discovered during an inspection. this was serious and could've been worse , I went and bought the bolts and clips and re-attached the plastic bumper cover. I figured that some of this could've been partly to circumstances that they couldn't control. 3. I started having problems with the battery don't forget that I've only had this car for a couple weeks. after several days of emailing my salesperson he got back to me and offered to get me a new battery from Firestone, also important to know I've now started missing work because the 2020 Nissan I just bought won't start. So I take the battery out and go to Firestone . I was told all I needed was the vin and the battery of course that wasn't the case. come to find out I need someone else who has a credit card and I'm told that he is always super busy and that it could take 4 to 6 hours before a return call. yes I know my emergency isn't necessarily yours I get it but I tell you I never once have felt like this was any kind of a partnership, the whole experience with enterprise made me feel like I should be honored by their willingness to sell lowly me their car. none of these things alone would have prompted me to warn you about this kinda crappy experience. maybe not even all of them together. What I do take exception to is the slow and unconcerned responses to my emails for help with these issues and the missing of work . a few asides. I email because I'm a bit hard of hearing. Also they give a 1 year 12 thousand mile warranty and I bought a 48 thousand mile warranty, and I know batteries are a wear item.

My husband had me bring our vehicle in and James was the one to help us. I'm lost when it comes to…read morecars and he explained everything to me in terms I could understand and was very knowledgeable. Usually taking our car in has me stressed and nervous but he made the process easy and I left with a smile on my face and a clean car! We will be going to him every time in the future, thank you James!

We brought our Jeep Wrangler to Larry Miller Jeep after it failed Colorado emissions testing…read more Colorado Air Care clearly identified the issue and even referenced a service bulletin that explains both the cause and the resolution. Despite that, after 10 days in the service department, the issue is still not resolved. Even more frustrating has been the lack of communication. I have called multiple times for updates and received no responses. At this point, the experience feels less like a delay and more like indifference. It brings to mind the Seinfeld quote, "We don't care, and it shows." Unfortunately, that sums up how this service department operates. This has been a disappointing experience from start to finish, and I would not recommend Larry Miller Jeep's service department based on our experience.

Went to purchase a backup key fob for my Nissan. It did not look promising - pot holes here and…read morethere. Signs "under new management" everywhere. It took me a while to find the parts department. When I did find it, a counter person arrived - no smile. After going through 20 questions about my key fob, he directed me to the service department. I few steps later, I was there. I saw 3 manned desks. One was servicing a customer. The second desk had 2 people, both talking to each other. The third wasn't visible until I walked around a bit since it was hidden from view behind a pillar. I didn't feel comfortable waiting at the car intake lane. After a few minutes, I gave up and left. I'll go elsewhere.

I called the service department regarding my vehicle, and unfortunately, the experience was…read moreextremely disappointing. The gentleman who answered the phone came across as very rude and dismissive from the start. When I began by simply explaining what type of vehicle I had, he responded with, "good for you what can I help you with?" in a sarcastic tone, which immediately felt unprofessional. I asked why he was being so rude, hoping to reset the conversation, but instead of addressing the concern, he repeated himself in the same tone, asking what service I needed without acknowledging his behavior. There was no effort to provide basic courtesy, listen attentively, or offer any level of customer service. As someone reaching out for assistance, I expected a respectful and helpful interaction. This experience left me frustrated and concerned about how customers are treated. I hope management takes this feedback seriously and addresses professionalism and communication within the service department. My call took place at 11:14 am, I will no longer take any of my vehicles to this location.

Talia was amazing. I had such a wonderful experience with her! She was quick to answer my questions…read moreand responded quickly to calls and text messages. Great service! Highly recommended if you're looking for your next vehicle. Ask for Talia!

Great Experience! I personally never heard of this place…read moreuntil I walked in the lot. I found the exact vehicle I have been looking for for years. The place is so unbelievably clean. If you're looking for a unique ride for your next vehicle start here. Save your time going elsewhere. Gabe and Stefan were absolutely fantastic! I'll recommend anyone I know to buy their vehicles here.