The number doesn't work to contact him and now we can't make appointments. We had just Change our…read moreinsurance card.

Yes! I found a new doc! She is so nice and intelligent. She respectfully listens and offers her…read moreadvice. She also makes time to see you right away. Her staff is nice and friendly as well. Thank goodness I found her, I've been searching for a doctor for forever.

I have seen Dr. Hermes for years and I really love her and her practice. She is the first doctor I…read morehave ever found who is just so easy to talk to, so patient and non judgmental. She really listens and is calm and present. My whole family sees her now!

I am a new patient of Dr Hermes and I could not be happier. She is the first primary care doctor I…read morehave ever had and she is amazing. Her office staff doesn't make you feel like just an 'insurance card number' and the care I have received is truly top notch. I am so grateful I found Dr Hermes and her team.

I chose Dr Beata Budziakowska (Harlem/Belmont office) to be my Primary Care Doctor and saw her for…read morethe first...and LAST time today!!! I will never go to see this RUDE person ever again!!! I am a mom of three. As I had no other option I took my kids for a visit with me. I thought it wouldn't be much of a problem as Dr Budziakowska is also a pediatrician. The way she welcomed me in the office was just RUDE and MEAN. No "Hello" or "Welcome". Her face expression was horrifying. First thing she said was that she did not want to see my children on my visit ever again, she didn't want to have anything to do with them and that she was not going to babysit them and watch them all the time. She said all this in a very mean and angry tone of voice. I repeated her twice that I was their mom and she didn't have to watch them at all. I was there to do it!!! I told her that I understood her disapproval but everything could be said in a humanlike way!!! My three-year-old twins were sitting quietly on one chair. They were sometimes talking to each other. Come on, these are just kids!! They were waiting for this visit more than an hour!!!! Of course they would be a little bored by this time. The doctor was commenting on them all the time. Rudely as from the beginning. I finally asked her: "Are you really a pediatrician? I am very shocked and surprised you still have any patients" How can someone with this attitude and this behavior have anything to do with children???!!! I've seen mommies with small children waiting the same amount of time as I did. Really? When I go to my kids' doctor the wait time is 5-10 minutes tops!! And after waiting for so long you are being welcomed in this fashion? Words can't express what happened today. I don't really care about myself but when someone is behaving toward my kids this way I won't let this happen. Trust me, they're not some spoiled little brats. I'm a pretty restrictive mom. They know they can't run around or yell in places like this. And even if they forget (what is normal at their age I would say) I would discipline them. Before she came in I even told them to nicely say "good afternoon" to a doctor. Guess what? She even didn't let them do this. She scared them from the first moment and shocked me at the same time. It probably was my first time when I was actually speechless. :)) I couldn't believe it actually came out of her mouth. I understand they're only 3 & 1 but you should always treat people the way you want to be treated. I am not even commenting on the quality of her job. She didn't want to listen to my concerns. She was just yelling she wasn't going to write referrals to whatever patients wanted. I told her the way she welcomed me and my kids was just inappropriate and asked her if this was the way of treating all her patients. I was all just shacking out of my nerves. Twice before today I had appointments at this office but instead of seeing Dr Budziakowska I saw her husband, a very nice person. She asked me today who was I to see, told me to decide who was my doctor. I answered that she was my PCP but those two times when I called she wasn't there. She responded that I should set my appointments only the time she's there, not any way I wanted. I told her that if I feel a severe pain I am not going to wait until her Highness is at work. I make my appointments when needed! In Poland we treat each other with curtesy. If we go to public places and talk to people we don't know we don't call them by their name. we say Mr and Mrs out of respect... and she was talking to me like to a schoolgirl that just got a bad grade! I don't care if I am 20 or 30 years younger then Dr Budziakowska. I demand the same respect I give to her!!! I I don't understand what her problem is but maybe she's just a victim of routine and doesn't care about her patients anymore. Maybe she forgot the communism time is far over. She is being paid for each visit and each patient for God sake! In my opinion people like this shouldn't practice medicine. I'm pretty sure they should be of a good moral character which she's definitely not! Never in my entire life either here or Poland I was so mistreated at the doctor's office EVER!!!! This experience was just HORRID!!!! My best friend also saw her one time. She came with the breast problem while nursing and she took her 5-day-old with her. She didn't even see her because she came with the kid. My friend got very angry with Dr Budziakowska, after sitting for at least one hour in the waiting room she was dismissed!!! I didn't want to believe this until today!!! I've been recently reading bedtime stories to my kids. When we left the building my three-year-old daughter asked me : "Mom, was this the witch?" I think this sums up everything. My kids were just scared of her!!! This is truly a pediatrician "at heart" I don't know if I can change my PCP at this moment but I am calling my insurance company today. I DON'T WANT TO SEE THIS PERSON EVER IN MY LIFE. MOMS IF

Worst experience I've ever had with a medical office. The lab staff and receptionists were…read moreextremely unprofessional -- they rushed me off the phone, didn't listen to my concerns, and repeatedly miscommunicated information to the doctor. When I tried to ask questions about serious side effects from a prescribed medication, I was spoken to rudely and even yelled at. I've personally known someone who died from complications due to medication side effects, so I take this seriously. I called the office seven times trying to get a safer alternative, and each time I was either ignored, misunderstood, or given another medication with severe side effects. Instead of showing concern, they made me feel like a burden for simply wanting treatment that won't put my health at risk -- especially considering my age and medical history. I was brought to tears by how I was treated. I am absolutely done with this office and will never return. It's clear that they prioritize speed over safety, do not take individual risks or age into account, and have no interest in genuinely communicating with or supporting their patients.

I have been calling for weeks, and every time I call they say that they're closed and I'm actually…read morecalling on the days they say they're open. And I call within the hours of business, and still no one picks up the phone. I have called several times requesting an explanation to a bill. Because I already paid it. And they're trying to double bill and all I get is a duplicate bill. What's going on here all I want to do? Is see my doctor I have a very busy schedule and I barely have time to show up to talk to a bunch of old sarcastic. women who's think they can talk to anyone any kind of way? If the doctor's here only knew that they keep smile on their face. But they treat their patients who are not Caucasian wrong. Looks like I might just be transferring my medical records and looking for another doctor

Diana Guillaume is the worst. She's not even a Doctor. She doesn't care for her patients. My mom…read morehas been going to her for 10 years and has not done anything for her. She's been in pain for so long. We went to Rush Hospital with a Doctor wonderful man who paid attention to all her needs. In one day he gave her X-ray,lab work and dermatologist to see. They are no good. I feel bad for the seniors that come here. They need Doctors that care for their patients needs not Nurse practitioners. I would rate a zero they don't even deserve the 1 star...

I went to the Office on Irving Park today and noticed the coffee station was rather dark. Perhaps…read moresome updated lighting would definitely help. Also, Air Freshener in the Washroom would be ideal. I also found the staff very pushy for me to join so therefore, that whole situation above mentioned makes me NOT interested in joining Oak Street Health.

I was surprised to find out that this doctor speaks not only English but also Spanish and polish…read morelanguages. No appointments at the clinic which had me worried for a moment but turned out to be very convenient as the wait time was not too long after filling out the initial paperwork. Dr. Kubik answered all of my questions to my satisfaction. I'm still recovering but am very satisfied with choosing this physician.

Very thorough. I'm very happy to have made a move to this clinic. I really like Dr. SOHN.read more

Entire first visit went even better than expected. Staff as well as physician were very helpful and…read moreI will return to this location and primary.

Dr. Kelly is a fantastic, no-nonsense doctor. She will take excellent care of you. The wait time is…read moreusually 15 - 20 minutes, but it's totally understandable and worth the wait. She is a doctor who is knowledgeable and kind and gets to the heart of the matter. Her receptionist is also very patient and an expert in her job. I feel very happy to have found her practice.