People talk a lot about giving 110%, which is really stupid. By definition, 100% is everything a…read moreperson or company has to give. Some have more than others. However, what you get compared to what you hope or expect can be way over or under. Expectations and hopes are limitless. In this case, the service was way more than I expected. In fact I can not imagine anything they could have done better. On top of all that, the price was less than a quote I got from my previous HVAC guy and Local HVAC was able to respond faster on a failed A/C system in 90 degree weather.

Matt and his team were great from start to finish. Courteous and prompt. Absolutely recommend them!read more

I had a small (but urgent) job the first week of the summer and Old School got back to me right…read moreaway, showed up the next morning, completed the job quickly, and charged me a very reasonable price!

I had an issue with my HVAC unit. Very responsive and honest. Price was reasonable and issue was…read morequickly resolved. Will definitely use them again.

Dan McIver was responsible for getting our heat and hot water back on. Plumbers had misdiagnosed…read morethe problem over the Columbus Day weekend. Dan came by, understood what needed to be repaired snd got us up and running again.

Excellent initial interaction. The project completed quickly at the best possible price. It would…read morehave worked well, except the wiring got swapped by the electrician person. Finally had it addressed after pictures, temp gun, and patience. Would have given a 5-star otherwise. Overall, I am happy with the mini-split system.

Owner provided me a 3/4" plug and offered advise on my existing HVAC system on off hours. Very…read morehelpful and courteous.

From the owner: This family owned and operated business comes with 32 years experience in all facets of plumbing…read moreand heating. Founded in 2019, Harbor Master Plumbing & Heating has become well established in providing quality craftsmanship serving the Cape & Islands. Always making sure the customer is well informed and educated on what is being done in their home. We work to create long lasting relationships with our customers so that they are not just another number. We are your plumbing haven.

Al Perry has taken care of our plumbing needs for years. AND, when I was a Realtor, he rescued…read moreclients for me many times. No one better!! Call him if you need help!

This business is very reasonable. They were very prompt. Cleaning up as they went. Explained…read moreeverything to me, gladley. The job came in under the price quoted(which was less expensive than any of the several others I called) I would definitely recommend them to my friends, neighbors and family!

We've worked with T Gomes with our Hvac units in the Providence area a few times, and everytime…read morethey were up front, honest, and easy to work with.

Fast, efficient and reasonably priced! They answered the phone and scheduled service same day…read more Professional and knowledgeable. Highly recommend.

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

I'm new to the Cape and this is my first house with a sump pump, and I have three of them in my…read morebasement (I live near a pond). Apparently this is the time of year when the water table rises, and my pumps are on almost all the time and I was concerned with the noises so set up an appointment with Riedell. They offered to come out between scheduled calls (which I thought was awesome), but I told them it wasn't an emergency -- I just wanted an opinion from an expert. They scheduled an appointment for two days later, and the tech (Glen) arrived on time. He was friendly and professional and went to work studying all the pumps in the basement, as well as the pump in the septic system. Now he absolutely could have told me they all needed to be replaced immediately and I would have cut a check. Instead, he assured me they're all in working order and in good shape. As this was my first appointment, he also took a look at my other equipment (on demand water heater, washer hookup, main water line, toilets, faucets, and furnace), and gave me a solid walk-through, providing some thoughts on what I should be looking at over the next year or so. Even though nothing was wrong with my equipment, I happily signed the check for the visit. I have piece of mind and have found my plumbing and heating company.

Company has gone downhill in the past two yrs. new ownership or next generation taking over…read more poor,chaotic communication between multiple staff when new water heater installed in Fall. now double the cost to have water turned on after winter closure. manager refused to explain why i was charged for two hrs of service when the past ten yrs it was one hr. he arrogantly told me he "did not need to be accountable to his costumers ". I am disappointed I can no longer depend on this company who had previously provided exceptional service.

My central AC stopped blowing air so I reached out to a handful of companies…read more Alex got back to me quickly and worked with my busy schedule to agree on a day. I have a very old AC unit that's in the attic and I wasn't very optimistic but after about an hour of working on it Alex got it working again by replacing a fan and installing a new thermostat that was compatible with new part. He has to work hard as it was warm that day and probably 90 degrees on the attic . Alex was very professional and personable. Price was incredibly fair . I would recommend and I will use Alex and his company again.

Alex and his team did a wonderful job replacing our two gas funaces that were probable 70 years old…read moreat this point, no exaggeration. They were responsive, straight to the point with their estimates, knowledgeable, and very helpful with any questions we had. Very good experience front to back.

I had a terrible experience with a different local company-installed a furnace…read moreincorrectly-technician wouldn't come-and finally did and "fixed the problem" furnace caught on fire. I contacted Balanced Hvac and they were awesome. Technicians were reliable, personable, and most importantly, they knew how to do their job! Wow!! My new furnace was installed quickly, they added the necessary return duct, and job completed - no stress. I had very minor problem this year-called the office, technician came the next day and fixed no charge. It's such a relief to have a company I can count on! 100% satisfied!

I have found this Balanced Air to be responsive, reliable and professional. From calling in my…read moreproblem to the repairman that comes out...very happy. being this is a new house to us, I am always asking questions about our systems, and our repairman Jeremy is patient and informative.