1. Gauchos Granite

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North Charleston, SC

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Countertop installation

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6 years ago

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Universal Marble & Granite

Universal Marble & Granite

(15 reviews)

Just completed our kitchen counter replacement. This is our second project completed by Universal…read more This included a large wrap around counter for a stainless steel sink. One seamless piece​!

Exceptional Quality, Professional Service, and a Stunning…read moreFinal Result I cannot say enough great things about my experience with Universal Marble & Granite regarding my quartz countertops. From the very first consultation to the final installation, the entire process exceeded my expectations in every possible way. Greg Hoffman and his team demonstrated true professionalism - punctual, friendly, knowledgeable, and incredibly attentive to what I wanted for my space. During the selection process, they took the time to explain different quartz options, color variations, edge profiles, and maintenance tips, which made me feel confident in my decision. They never rushed me and genuinely cared about helping me choose something that fit both my style and budget. The showroom was well-organized, and the staff was patient as I evaluated multiple samples and asked more questions than I can count. Once I placed my order, communication remained excellent. I received updates at every stage- templating, fabrication, delivery and installation - so I always knew what to expect. The installers arrived on time, treated my home with care, and worked with impressive precision. Watching them fit each piece perfectly to match the grain was like watching true craftsmanship in action. The finished countertops are absolutely stunning!! The quartz has transformed my kitchen / bathroom into a space that feels modern, clean, and high-end! The seams are practically invisible, the polish is flawless, and the quality is obvious the moment you step into the room. Friends and family have already commented on how beautiful everything looks, and I honestly couldn't agree more! What really sets Universal Marble & Granite apart, though, is the pride they take in their work. It's rare to find a business that combines exceptional products with such a committed, customer-first approach. I truly feel like they went above and beyond to ensure I was happy every step of the way. If you are considering a hard-surface counter-top, I wholeheartedly recommend Universal Marble & Granite . They deliver top-tier materials, expert craftsmanship, and outstanding customer service. A solid five-star plus experience from beginning to end!!

Granite Depot of Charleston

Granite Depot of Charleston

(22 reviews)

We worked with Ivan. Very knowledgeable and not to pushy to get a sale…read more He took us to their suppler to make sure we liked the slab we had picked out. Everyone was great from the template guy to the installers. The counter tops are beautiful. Ed B.

What began as a positive experience ultimately became extremely disappointing due to the quality of…read morethe installation and the lack of customer service afterward. The stone sample I initially reviewed showed little to no visible discoloration. Unfortunately, the actual slab installed in my home has significant color inconsistencies on both sides of the stove that resemble burn marks. There is also a crack at the sink that appears to have been covered rather than properly addressed, along with multiple chips in the stone surrounding the sink. Additionally, the two seams do not line up properly. The seam on the actual countertop is positioned several inches away from the corresponding seam on the backsplash, resulting in an installation that looks poorly planned and unfinished. I have made repeated attempts to have these issues addressed, but my concerns have largely been dismissed. I have been waiting for more than a month to hear directly from the owner regarding a reasonable resolution, only to ultimately be told, in essence, that nothing would be done. The most frustrating part of this experience has been the lack of accountability after payment was made. My experience has left me feeling that the level of attention and customer service I received before the sale was very different from what I experienced afterward. Based on my experience, I cannot recommend this company. I strongly encourage prospective customers to thoroughly inspect the finished product and, before making final payment, get clear assurances regarding how installation defects, damage, and quality concerns will be handled.

Triton Stone Group - Charleston

Triton Stone Group - Charleston

(3 reviews)

It's been a dream experience working with Tammy at Triton Stone Group Charleston! We are a real…read moreestate investment firm, and come to the table with project and design experience. We have worked with many tile companies, and I have to say the experience with Triton Stone has been one of the best. This project was a full-house renovation with tile needs for 3 bathrooms, flooring, backsplash and countertops. Triton, Tammy specifically, stood out because of her ability to listen and understand the requirements before making suggestions. For example, we had a requirement that the pattern on the backsplash match the pattern in the master shower. Tammy came up with a Tiles by Ezra suggestion that was perfect for our design, and it was a product that we were not familiar with. She understood all of our needs including budget constraints (appreciating a splurge/save approach), design goals, repetition requirements and overall cohesiveness. We are extremely happy with the choices and are looking forward to the implementation. Tammy was also able to assist with the Quartzite selection making the process even easier. Many thanks for all of the assistance! Couldn't be happier with the experience. We highly recommend!

I have been working with Triton Stone for a few months now. Everyone is so nice and it really feels…read morelike a second home to me. I work at the front desk as a receptionist, and I'm already learning to do new things. This is definitely a great job if you are looking to move up in the company.

Gauchos Granite - countertopinstall - Updated October 2026

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