Disgusting customer service. I had a problem with my PC after hours, and called expecting to reach voicemail so I could leave a message asking them to call me back when available. Instead, Leeanne picked up with "Hello?" I was surprised, but said, "Hi! Is this Gatton Computers?" She then very rudely asked, "Do you know what time it is? We work 9 to 5."
Leeanne, you know you can just not answer the business phone after hours, right? Most businesses let after-hours calls go to voicemail, and if they pick up, it usually means they're willing to talk. Otherwise why pick up?
I told her I knew they were closed and that I just wanted to leave a voicemail because I assumed she wouldn't pick up after hours. She just said "OK" and hung up. Very rude, ended up getting help somewhere else read more