MAJOR RED FLAGS with this dealership. Stay away. MAJOR Scams by sales people. They don't like you using your own bank to finance. If you do, they will sell you the vehicle at sticker price. They pocket manufacture incentives. Also, when you inquire online, they will give you the runaround. Bait and switch tactics. Deceptive pricing. They want stupid ignorant buyers paying sticker price. Not smart buyers. JUST STAY AWAY FROM THIS STEALERSHIP. VERY RUDE SALES PEOPLE. CON-ARTISTS. read more

Gateway GMC - GATEWAY GMC 11438 LBJ Freeway Dallas, TX 75238 - Car Dealers Near Me - Dallas, Texas

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Shady sales business practice- the sales manager refused to provide a quote via email so I went in and they still refused to provide a quote. This impedes anyone's ability to shop for a vehicle. I'm a well qualified buyer, vehicle picked out, know what I want. I will be purchasing my vehicle elsewhere. I overheard a sales rep complaining to another rep that he has lost several sales due to this managers policy of not providing quotes. I wonder if the owner is aware he's losing sales left and right in an already tight market where people don't have this kind of money to throw around and additionally robbing their employees of the ability to close sales. If your preference is to get blindly charged whatever they feel like and not shop then they are probably a good option for you. I will be reporting to the corporate entity and the Texas Attorney Generals office for violating consumer protection laws surrounding the customers right to shop. read more

I didn't have a great experience here , salesman are aggressive ,it was a used SUV they didn't let me see the Yukon until I signed everything I just saw pictures of it from the website but when it came I did t take the time to check it because it was late and the next day I notice a lot of flaws that weren't on the pictures , they said they would fix it but it would be an extra charge , I'm not coming back here and definitely I'm not going to recommend this dealership. read more

I went to this specific dealer and I wanted to buy a 2024 Canon and I decided ultimately I didn't want it and I asked for my 1,000$ deposit back but they said it was a "non refundable" deposit but in the paper it states it is for "custom made truck" in which I never build or ordered. Then they told me to "get the fuck out" and laughed at me! Then they threatened to trespass me because I wanted my money back. It is so unacceptable and unprofessional of them. They were so insistent on me signing many papers but I gladly didn't and my experience here was terrible. These two goofballs aren't professional at all and laughed at me read more

Gateway GMC - Car Dealers Near Me - Dallas, Texas

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For those who prefer to skim read: this is your dealership. I would give them 10 stars if I could. For those who want to know why: I am one of the most particular people most have ever met. I shopped all the DFW metroplex dealerships looking for my new vehicle. My experiences varied dramatically. I chose to purchase from this dealership versus others because of the people at this dealership. Post-pandemic, the experience of car shopping has changed. Most dealerships do not care how you are treated because of supply and demand. This has caused a noticeable decrease in customer service. This is not the case with Gateway. From the moment you walk in, the way the dealership looks, and how you are treated, feels as if you are a VIP in an exotic showroom. Between the pride they take in the appearance and design of their dealership overall, and the customer facing employees they choose to hire - this is the only DFW dealership I have seen feel like I'm in 2019 or earlier. Their receptionist is kind, warm, helpful, and incredibly knowledgeable. She will make your day. Their sales team is top notch. All of them. My main salesman was Isaac. From the moment I met him, I knew he was not a "sharky" salesman. He heard everything I said, and was not pushy - from start to finish (something no other dealership was - it was exhausting). Isaac was kind, genuine, thorough, and patient with me the entire process. This man has the attitude of a saint, which was proven via my particularness. You can tell he cares about his customers, and his dealership, from his attitude, care, and the way he dresses. His understanding of the technology included in these vehicles was outstanding. Isaac is a top notch human all around. If you meet Isaac, you will immediately understand what I just stated. Marco and Andrew assisted with my purchase - everything I said about Isaac applies to my experience with both of these gentlemen as well. This dealership hires the best of the best. I'd trust any of these men, and any Gateway employee, with my purse. (Ladies, you know how much trust this requires). Adrian (or as I call him - the best head honcho I've ever encountered) is one of the most wonderful humans I have ever encountered. Few people appreciate my particularness, and Adrian is the kind of human who handles people like me with patience, kindness and grace. He complimented my thoroughness versus criticizing me. His treatment with me, and his genuinely kind words are something I will never forget. Adrian - you are so very appreciated. Isaac, Marco and Adrian are the reason I drove off in my new car with zero anxiety. Zero worry I was pushed into a rushed decision. These men took the time to understand me and work with me versus lose patience and treat me with unkindness and intolerance. I have to mention Art because he is just.. too great not to. If you purchase through this dealership, I believe you will work with Art. You will really enjoy meeting him. Gateway must know this because of his GMC Super Bowl style ring. He is the GOAT (greatest of all time) of finalizing purchasing paperwork. The caliber of employees Gateway chooses to hire is unparalleled. This dealership knows what they're doing, all the way down to wonderful attitudes, kindness, trustworthiness, warmth, and sharp dressing! If you're still reading this, you can tell I wrote such a thorough review because I want people to know what to anticipate. I could write a book on all the reasons to choose Gateway Buick GMC, but I believe this paints an accurate picture of why this is the dealership to choose. I have never been as pleased with a vehicle purchase as I was with Gateway. They are the only dealership I would entrust with my vehicle, and that is saying a lot because of how particular I am. Gateway, thank you to everyone involved in my purchase. Thank you for being the humans you are. If you purchase from Gateway, I have the upmost confidence you will feel the same way I did from start to finish! read more

Highly recommend Gateway! We had a tremendous experience in purchasing a new vehicle. Chris Kown helped us find the right car, and spent the appropriate amount of time before and after the purchase making sure we understood our new vehicle. We couldn't be happier! read more

Gateway GMC - Car Dealers Near Me - Dallas, Texas

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway's service center in med-December, 2023. Not long after, I began noticing pools of oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor's oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway's service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck's motor oil. Mr. Montante's solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck's motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck's motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor's name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family's safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened. This experience cost me a lot of time, money, and frustration that is likely to continue for some time. read more

Very professional, they made purchasing a vehicle extremely painless. Very informative deal completed in a few hours. Highly recommend .

Bait and switch. Very shady business practices. The classic bait and switch... They have a Sierra SLT advertised online for $43,970. I called to verify that it was still there before I took half of a day off of work to buy it. When I get to the dealership money in hand, the salesman informed me that they "added $3295 worth of window tint, bed cover, and speakers in the tailgate?? but forgot to update the website" Same stock # Super shady and dishonest. Buyer beware!!! read more

Gateway GMC - Bait and switch same stock number same day $4000 difference. - Car Dealers Near Me - Dallas, Texas

First time writing a good review on a car dealership. My salesman was Drew Cione, we spoke over the phone about the new 2020 GMC Sierra 1500 Elevation package. Pricing was as advertised on autotrader, after confirming that the price is accurate and the vehicle was at their lot. We made the trip out there to check out it and test drive. The transaction went smooth within 1.5 hrs I drove away in an awesome looking new truck!!! Fastest car buying experience I've had and they even discounted $1000 for being Costco Member on top of GMC discounts plus free car washes for life!!! Great deal and great truck!!!!! read more

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I was interested in a new vehicle so I asked my salesman was the price negotiable. He stated that they couldn't go any lower due to the window tint that was installed on the vehicle, which was already included in the price. Later, while signing the financing documents, I noticed a $250.00 fee added to the loan for window tint. I told the finance agent when I spoke to my salesman over the phone, he stated all vehicles have window tint installed because of the heat in Texas and that is included into the price. Even though I still purchased the vehicle, I feel that If they needed $250.00 that bad they can clearly increase the price. I will NOT be purchasing another vehicle from this dealership. I usually drive to Oklahoma to purchase vehicles because the prices are better. These guys won't even negotiate cash deals. read more

Leased a BRAND NEW car from Robert Pope less than 6 months ago. It is under warranty, but stalled out on us on the freeway. Two parts need replacing, and one is on back order and they have no clue when my car will be fixed. Robert and gateway Buick have done nothing to help get me into another vehicle even though they leased me a lemon that is under warranty and I'm still having to pay car payments on. Worst customer service ever! I would not recommend this dealership to anyone!!!! read more

On 11/27/23 my life was greatly endangered due to the ineptness of the service dept @ this dealership. On 11/17 I took my car in for complex mechanical/electrical issues. On 11/20 the adviser said the techs found the problem to be a loose battery cable that had been tightened & they also cleared multiple low voltage codes BUT before I could even leave the parking lot I noticed my car was still having some of the same issues that I took it in for so I returned immediately to the service dept. for further evaluation. A week later on 11/27 the adviser informed me that the techs determined the starter needed to be replaced & I was reassured REPEATEDLY that my car was road ready. HOWEVER, WITHIN 15 MINS OF LEAVING THE SERVICE DEPT, THE CAR MALFUNCTIONED HORRIBLY...the parking brake engaged & the car went from Drive to Neutral BY ITSELF...all of this happening in the DARK (approx. 6:30 p.m.) in RUSH HOUR TRAFFIC on I-20!!! Then things went from WORST to ABSOLUTE WORST!! The car SHUTDOWN COMPLETELY!!! I LITERALLY FEARED FOR MY LIFE so I called 911 to beg for help. The operator had to figure out my exact location on the hwy & dispatched officers to rescue me b/c @ any moment I could've been hit from behind & there's no way I could've exited the vehicle to safety w/o being hit b/c I was in the 3rd lane of a 4 lane hwy...I was a sitting duck!!! B/C my car SHUTDOWN COMPLETELY & would not start (remember service dept supposedly installed NEW STARTER...YEAH, RIGHT!!) it had to be towed to an impound lot & I was escorted in the back of a police car like a criminal to the nearest police dept in Balch Springs to wait for a ride. On 11/28 I sent a detailed email of the events to the owner, Charles Cooksey, who in his reply @ 1st seemed ready/willing to accept responsibility for the situation (see excerpt): "Kristie, I'm not sure where to start, but I appreciate the concise manner that you explained all of this and frankly, you are much more polite than I likely would've been. I have cc'd my fixed operations director in on this email and Jerry I would like for you to set up a time for her to come in and the three of us sit down and talk about this. We will make this right." Sent from my iPhone Charles Cooksey Gateway Buick GMC Dallas TX However, disappointingly but not surprisingly I received the "real" response shortly thereafter from good oI' Chuck stating they had "acquired clarity" about the situation & that his service dept had installed a new but DEFECTIVE starter that FAILED & caused my car to behave as it did. Notice his so-called compassion & understanding about the traumatic ordeal I experienced @ the hands of his incompetent service dept (see excerpt): "In retrospect, you could have had it towed privately back to us and saved us the impound and inflated tow charges the city demands but I certainly understand that at that point you were probably upset and wanted to go home...You will not be charged anything further on this repair. Please accept my apology for your inconvenience." How dare he attempt to chide me about how I handled this life-threatening situation @ that critical moment that his incompetent service dept put me in, in the 1st place & how gracious of him to state there would be no add'l charge to REPAIR THEIR OWN REPAIRS!!! I was "probably upset & wanted to go home"...YA THINK??!! FYI, before I called 911, I called back to the service dept & spoke to adviser Edwin distraught & frantically explaining what happened & that I needed help NOW & all he could offer was that there was no one there to help me!! Charles minimized the entire ordeal & should've been relieved that all this had cost him was towing/impound fees rather than this COSTING ME MY LIFE!! Neither Charles or the service director Jerry Hauptstueck had the human decency or manhood to meet w/me in person as Charles proposed or even call me directly!! DON'T PUT YOUR PRECIOUS LIFE IN THE HANDS OF THIS SHADY DEALERSHIP/SERVICE DEPT...IT'S SURE NOT WORTH THE RISK!!! read more

Everyone was very friendly and helpful. I didn't feel the notorious sales pressure from Chris at all. I was very picky and they helped me find exactly what I needed and knocked some off the msrp for me to acheive my goal. A few forms needed additional signature after I left, since I live an hour away, Arturo in finance said they'd fill up my tank for coming in. Highly recommended. I'll be sure to come back read more

I personally, had a great experience. I was hesitant in the beginning to buy my car at this dealership but the salesman, Christopher Strickland, put my mind at ease. Very easy process from beginning to end, asked all the right questions for me and didn't make me feel like there was any about buying my car here and any future cars I need, 5 STARS ALL AROUND! read more

They're shoddy and they don't seem to care much about quality work. Went to get my car fixed for a major issue. They supposedly fixed it, a week later I got check engine. I've never had an issue with them before in the past. My husband even explained what was going on and why we needed it fixed correctly and for the major problem it's had for months, and all they did was put a small part that was already replaced. For the labor and part, I was charged over 300, and the part itself being 60 and putting the part in, only a few minutes! What the heck is going on? Very upset and this shouldn't have happened at all. I'm definitely going back to see what their excuse is for their terrible service and work! read more

I highly recommend Gateway Buick GMC! Most people hate buying a car because of their experience. They feel pressured and urged to make a quick decision and then sign their life away. I can honestly say our experience was the polar opposite of this at Gateway! We made an appointment with Robert Saturday morning at 10 a.m., and a few hours later, we left with a new, safe and reliable vehicle that we felt we were buying from family. From start to finish, Robert was thorough, honest and caring about what our needs were and what to consider. We didn't feel pressured or rushed and we were given the time we needed to step aside, make a decision and get things started. The whole process from start to finish was smooth and everyone was extremely nice and friendly. All our questions were answered and we were taken care of. Robert made a customer for life, and we can genuinely say we will be returning. If you want a safe vehicle, good buying experience and total transparency, go to Gateway Buick GMC. Everyone has different experiences, but I can honestly say we had a great one. Thanks again for taking care of us! read more

Had some issues with my older car and Gracie R. in the service dept. took care of me. She was professional and courteous throughout the whole process. She was extremely knowledgeable and diligent. I will definitely be returning and recommending to family and friends in the future. read more

Grate service from Daniel Galindo he helped me find the parts I needed on time and with grate attitude very attentive to everything I was looking for again grate service. read more

Daniel in parts department provided a friendly environment in assisting me with parts I needed for a vehicle and made the process of purchasing so simple. will definitely come back and speak to him again for assistance with parts. He provided excellent customer service read more

I talked to a salesperson all week about a truck I wanted to buy and that morning too, but when I got there to buy the truck it was already sold and the salesperson I talked to his in the back of their office laughing. I drove 8 hours to come and get this truck and they just ignored me and did nothing about i. read more

I called from out of state was looking for a specific truck. Gateway Buick GMC was recommended. I reached out to the sales guy Andrew before noon my time. Andrew stated that I was going to get a phone call back within 20 minutes, I didn't get a phone call but I got a text message over seven hours later they basically stated there's nothing out there good luck on your search kiddo!! read more

This place is a joke. I brough my Buick La Sabre in here for a second opinion after receiving a $700 quote from my mechanic. I waited for over an hour to receive a quote that was over $1100 for the same service. They also wanted to charge me $98 to look at my car. This was an expense that was not explained up front. Every other coustomer was greeted along the way and explained how much longer it would be. I had to approach the service team to see how much longer it would be. I would not bring my car here again. The price is so much higher and the service left a lot to be desired. If you are looking for a good, honest mechanic I would suggest Resh Bass in Plano. He quoted me a lot less and finished the work in the time it took Gateway to give me a quote. I won't be back. read more

My wife and I recently bought a GMC Acadia SLT from this dealership. We were impressed that we were able to go on a test-drive without any paperwork, checking our license and insurance or anything. Very very casual approach to car buying here. Price started high (I hate games) and in the end came down about $2,000 from where we started. They still made $1000 on me, but I didn't mind since the level of service was very good. Plus they threw in free maintenance for 2 years, unlimited free car-washes and an extended warranty. The owner of the dealership, Mr Cooksy came down and gave me and my wife 4 tickets to see the Texas Rangers from his private seats. Very classy move. Dealerships can be a scary place, and this was not totally stress free, but all in all I would send my friends and family this way based on our experience. read more

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Came here to buy a truck I saw listed online at a reasonable price, when I started getting unreasonable markups along with discounts the truck had but ultimately 'didn't have them anymore' not only that but not help towards working out a deal ,along with one of the sales persons sarcasm and arrogance which would offend any buyer.Very unprofessional .Be carful and watch out with this one salesman as he would do these jokes to ultimately mock you .if I could I would leave 0 stars ,but just disappointed with the overall treatment they have towards the buyer specially a "salesman of the year".If anything there's other dealerships nearby which you can go too. read more

Julio did a great job helping us find the perfect vehicle for us. Took the time to explain the varies features of each of the vehicles we wanted to see. The whole team was great, easy process, highly recommend them. read more

Mr Vargas surpassed my expectations with my last vehicle. He understood my needs through asking pertinent questions and truly listening. He not only found the exact thing that I wanted and needed he also made me the best deal on it. I trust him both as a man and a salesman. If I need a new car I will call him personally!! Thanks Eddie for your kindness your support and your honesty! read more

Great service! Salesmen are friendly and easy to work with. Overall easy experience to purchase a vehicle. 10/10

The friendliest staff I think I've ever come across. Everyone who worked there was pleasant to interact with. Drew was a great salesman and can't thank him enough for setting me up in my first ever car purchase. Thanks Gateway! read more

I bought a truck about 4 months ago from there. Since the day I bought it there has been a huge issue that I have been trying to fix with the truck. I have taken it to the dealer 4 times. And until this day it has been the same. The truck has been having a huge clunk and nobody wants to fix it. Will looking for help on this . Spending 40 thousand on a truck and having issues like this is not the way it should go. read more

Run!!!!! As fast as you can from this dealership. My personal experience with this place was HORRIBLE! Salesman will deceive you and attempt to rip you off from the start. This place is the epitome of how a dealership should NOT be ran. Lies, Lies and more lies. This place is a JOKE! read more

Awesome place to purchase a car, every person I encountered was attentive and helpful! I loved that they had a kids play area!

I'd give it lower if I could. Sales manager is not professional, bragged about usually charging $5K over MSRP....said he would "do me a favor" and only charge $1k over... I can't recommend trading with anyone that charges over MSRP, let alone arrogantly bragging about it. read more

It used to be my Dealership for all my truck needs... But after today they disappointed me.. I came in for a oil change at 2:15pm on a Wednesday and they told me they don't take walk in's after 2pm... I would have to make an appointment..Well I won't be buying anymore vehicles from here if they can't service them. Sewell Of Dallas here I come ... read more

Quick and easy! Andrew Cione at Gateway was great! He got us the price we wanted and had all the paperwork ready for us to be in an out within a hour. They gave a fair price for my trade in and he followed up after to see how everything was going and to get features on a new buy set up for me. Would buy again from him no problem! -New Sierra 1500 owner read more

The easiest and most laid back dealership in town. This is our 3rd purchase and it was just as easy and painless as the first.

Nice sales guys but that's where it stops. The Service Dept, in my opinion, is shady and I do not recommend. now 5 interactions and all bad. I took in a warning light when still under warranty and they couldn't find a problem. 2000 miles later with the same warning and charged for the repair because it was just past the 36k warranty. They tried to hide notes and told me to sign, they folded the paper so I couldn't see but wanted me to sign below. The note stated that my car began riding rough while I was on a roadtrip. The fact and what I told the service person was that it was riding rough when I picked it up from them doing maintenance. I corrected their notes before signing. Now, 40k miles and needs to replace the shocks and struts. A 2019 Yukon Denali that has never been off-road should not need replacing. Not covered and they want over $4500 to replace them. Picked up my car, was told the key fob was in the console after they pulled it around. Well as I was driving I got the notification that key not detector. Well, they kept it in their pocket and had to bring it to me after the car shut off I left this review on GoogleMaps too and they replied said to call them to try to help me out. It is assumed that, that was just to let people that read my review and see that they "TRY" to help. Well, the following day when they said to call them, I called. I explained that I was asked to call based on my google maps review. I was then transferred to a non descript voicemail and I left a voicemail and even repeated my phone number twice. 5 Days Later, STILL no call. I believe they just reply to the bad reviews and state that they want to help but have no intention of doing anything In my opinion, avoid this place like the plague read more

DO NOT BUY A CAR HERE. They will rip you off. I bought a 100,000 mile "bumper to bumper" warranty. They are now saying nope it only covers the motor.....even though the salesman told me it covered everything all the way down to the back up camera......They are stealing peoples money. read more

Kelly at Gateway Buick GMC went above & beyond to make sure we received the best deal and were happy with our purchase. After spending a year looking for the right vehicle, we test drove a GMC Sierra 1500 SLT, took a night to think on it and made our decision. We did not feel pressured to buy. Kelly was very kind and patient. I highly recommend him! read more

I would give them a 0 stars only reason I have them a 1 star was because of my sales man that's it. I got a new 2018 GMC Sierra 1500 brand new and my transmission is out already no way the transmission is messed up already when they had so many recalls on them and my warranty is out already . But if you buy a new transmission from them is 3 year 100000 miles on it and when you buy a new truck only 5 year 60000 makes no sense / Gmc has had recalls on the transmission for a while but nobody wants to do anything my truck has been on the shop for almost a month we have no car we have to get a rental on our dime. And to top it off we have car shield as our warranty and the MF are giving us hell because they said truck is too new to have messed up transmission wtf. I would not recommend to get a gmc at all I should of stuck to Ford. Now I am stuck paying a high price for a truck that don't work well they can take their piece of junk back. read more