I love this branch! Everyone is very friendly and helpful. Just today a teller named Megan waived…read morethe cancellation fee on a check that went missing. (The check was for less than the normal cancellation fee would have been, so I called just on the off chance that they'd waive the fee.) While she was at it, she noticed that one of our accounts qualified for an upgrade and completed that as well. They go the extra mile here!

This location is chronically under-staffed. I've never waited less than 10 minutea even when I'm…read morethe only car in the drive through. Other locations are consistently faster.

i'm disabled with multiple sclerosis. I have five dollars bank. Wells Fargo $10 for a service fee…read moreput me in negative and now I don't bank account anymore. They won't even help me been with Wells Fargo 35 years there's other banks work with disabled people, but not them

I realize during Covid that there should be limited access to the inside of the building, but…read morehaving drive through banking only is a disaster. I was stuck on Lothenbach ave, trying to turn left into the parking lot, but with cars backed up by the DT tellers there was no place to go. As a result the cars behind me ended up blocking Robert Street. This is a horribly dangerous situation. Something needs to be changed. This seems like a daily occurrence as well. So far I have been in line 30 minutes with 3 more cars to go. I enjoy banking with Wells Fargo but I won't be coming back till post covid. Alexander'sdvgddv

Please re open the branch on ford parkway because the other nearby branches are overloaded with…read morecustomers and there is an unbelievably long wait, especially the one on Grand ave where there are often three lanes of cars feeding the drive through with six or more cars in each lane - often extending onto grand avenue. The wait to get into that lobby is also outrageous. The ford parkway branch has been "temporarily" closed almost three months now. Why can't it open like all of the others stores in town?

I opened a new account yesterday and it was the nicest banking experience I have had in...forever…read more I was assisted by Mr. Mohammed Turay. The branch manager, Molica Yann, also went out of her way to meet me and make me feel welcome. I am not a rich person so it was nice to be treated like a valued customer- Mr. Turay, Ms. Yann, and all of the other employees were professional, conscientious and yet warm and friendly. Both Mr. Turay and Ms. Yann made sure I had their contact information and assured me I could call them with any questions or concerns. Today, one day later, Mr. Turay called to follow up and thank me for opening an account there and to see if I had any questions. 5 out of 5 stars. This branch has set a new standard for customer service. Based on this level of customer service I wish I could continue using the Highland Park branch, but they have definitely given me a favorable impression of Wells Fargo so I am going to consider WF for my other banking needs. I hope that I will find a similar level of service at the other branches in the Washington DC area.

Had an absolutely infuriating experience at this branch this morning. I realize my timing happened…read moreto be bad, which is why I sat waiting in the lobby for a banker to speak to for 45 minutes. (I didn't know you could make an appointment, now I do.) When I was finally "helped", I was told my email address is invalid. The email address that I've been using with their service for the past TWENTY YEARS. There's no way it's "invalid," as I got an email from WF not three days ago. Something was clearly broken on their end in their IT department. (Originally I attempted to conduct my business online via their website, but it was non-functional, so I tried the mobile version, which was also non-functional, so I had no options but to go in-person, which was WHY I was even here in the first place.) Max asked me for a different email, but I don't want to confuse my accounts or their system any worse than it already is, so I declined. He said it was "necessary" and I asked why, and he said "to send an electronic consent." WTF? I'm literally sitting in your branch in the flesh with my government ID and I can't VERBALLY consent? Are you for reals?? At a loss, Max picked up the phone to dial into some other Wells Fargo helpline. I had to repeat all my private info over the phone in public to this schmuck, who then proceeded to INTERROGATE me about how much/how long/how I planned to use the funds. He would not proceed without this detailed information. Extremely rude! Finally I was allowed to consent verbally, and I was given a couple of figures/rates. This is literally all I wanted. Just some real numbers so I could make an informed decision about my banking needs. Is that so much to ask?? These f*ckers made it difficult, insulting, and wasted over an hour of my time. This is NOT how you should treat a dedicated customer.

If I could give a zero I would. We are moving our 25 years of business from Wells Fargo and going…read moreto a small local bank. I waited 35 minutes in line. They only had 2 at counter. Manager could have stepped in early to help but didn't. Here is the kicker, after all that time I got to counter to buy Euros for our overseas trip. At the end of the transaction he tells me that I will get them in three days! They don't carry Euros anymore! Good by Wells. Never returning.

At their new location in Lakewood, Co. Friendly knowledgeable folks. Problem free with opening my…read moreaccounts.

Absolutely terrible treatment as someone who's been with Wings for two years now. My account was…read morerandomly closed, no reason was given to me via phone and my questions couldn't be answered, I was told i would be transferred to another department but then i was met with the same attitude of "I don't know go in and ask lol" energy. The woman i called seemed like she was bored, and did not care. She lacked empathy as this was closed when I had financial obligations and a whole paycheck coming from my job that I work my butt off at. This unpleasant and pretentious Wings' Staff Member said they sent me a letter "warning me" on May 12th (it's June 3rd) that my account would be closed "due to a negative balance" if i didn't take the two weeks to make a deposit. I have gotten paid within that time period multiple times from when that "warning" was made - and my account was never negative, and i never received said letter. I have dealt with them randomly issuing Overdraft Fees on my account when they aren't negative and they have blamed it on their AI Systems and refused to refund me. I've only gotten one singular refund. It's crazy, maybe you should maybe NOT rely on AI when it's our money? Just a thought. Stop cutting corners. Anyhow, she said i would need to go to someone to "figure it out" and I eventually hung up because I was disgusted by her lack of knowledge and overall disgusting attitude. Hopefully you guys hire staff members that actually like doing their jobs because there's a ton of people who would gladly take her job and do it better.

Nothing but a bunch of racists, I wanted to set up a checking account for my daughters social…read moresecurity benefits to be deposited too, and they were giving me a hard time on purpose,saying I couldnt be hed beneficiary, i didnt have the right paperwork I had all the right paperwork and identification, even had social security fax over something, my name was all over my daughters paperwork being her representative payee and they still were being assholes,all you had to say was you didn't want my business,one lady said go back and get more paperwork and come back and I did for them to tell me the same thing,it was hot, I was with my kid and I wasted money for nothing going back and forth and all they saw was the color of my skin.would not recommend them to anybody. What they did was wrong and what goes around comes around

We came in on a Saturday, early afternoon. We got their later than we had meant to, and even though…read moreit was a bit of a process, Aida worked with us to accomplish what we wanted to do. She was quick, professional, friendly, and gave us all the information we needed to be confident with our financial decisions, even though it was late in her shift and the bank was beginning to close, she did a wonderful job. She was great to work with. Great service.

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I had no idea we had a Capital One Cafe in MOA until I walked past this recently! I had to stop in…read moreand see what it was like. I've been into one other Capital One Cafe before, so I knew that as a cardholder, I got 50% off any drinks. Not a bad deal, especially if you're looking for a bev or somewhere to hang for a bit in MOA. SERVICE The staff at the front are very cheery and welcoming and immediately begin asking if you've been before, if you have a card, etc. They directed me to the counter to order. During my visit, the staff member at the counter was quite the opposite of energy from the front staff. They were quite backed up with a few other people's orders in front of me, and it took ~10 minutes for me to get my drink. COST I was surprised that my small matcha with oat milk and a half pump of sweetener came up to $10, so I ended up still spending $5. DRINKS They have some nice drink options, but unfortunately were out of a few of their seasonal menu items, so I opted for a matcha latte. Note that they do not sweeten their matcha so you'll need to add a pump of sweetener if you prefer that. SPACE The space is the big win here! Lots of tables, and even a few nooks that can be booked by cardholders. It was very clean and comfortable, well designed, and a great place to work for a bit or hang out. Not too loud, and plenty of seating available on a Friday. This is a good option to get a reduced-cost drink if you're a cardholder while you're MOA shopping!

Crooks. Do not trust your Available balance" on the app. Apparently they will show you have a few…read morehindered, but keep everything pending, even though the balance reflects those purchases you've made. Before you know it you've paid hindered in "Courtesy pay". 10 years and it's a shit show of a bank. Do not use them. They'll give you the run around. I'll be closing this account in a few days. Kick rocks. The app is misleading as it gets.

I came into Spire Credit Union after reviewing the best options for small business just getting…read morestarted. i worked with Rachel and she not only invoked confidence that I made the right decision, but I also learned that they can handle my possible growth and merchant services for an online business. I also didn't know that there are shared network ATMs/Offices that will allow you to do many of the same services that you would do at a Spire branch office, at another shared network office (non Spire). This leaves many locations to do business outside of just the Spire branches themselves. You can find this on their locations section of their website. They were very friendly and helpful. I may be looking at moving some of my other accounts to Spire... Not only for the rates, but also the friendly and passionate staff.