This location is chronically under-staffed. I've never waited less than 10 minutea even when I'm…read morethe only car in the drive through. Other locations are consistently faster.

everyone is kind and courteous, wish they had more tellers working sometimes. It is hard when you…read moreare older and having to wait in line, should at least some chairs on the side for us that need it. Otherwise, it is great. Really like Sonny, he has been such a wonderful help, has even walked me to the door. I always go to this bank, over the other branches.

i'm disabled with multiple sclerosis. I have five dollars bank. Wells Fargo $10 for a service fee…read moreput me in negative and now I don't bank account anymore. They won't even help me been with Wells Fargo 35 years there's other banks work with disabled people, but not them

I realize during Covid that there should be limited access to the inside of the building, but…read morehaving drive through banking only is a disaster. I was stuck on Lothenbach ave, trying to turn left into the parking lot, but with cars backed up by the DT tellers there was no place to go. As a result the cars behind me ended up blocking Robert Street. This is a horribly dangerous situation. Something needs to be changed. This seems like a daily occurrence as well. So far I have been in line 30 minutes with 3 more cars to go. I enjoy banking with Wells Fargo but I won't be coming back till post covid. Alexander'sdvgddv

Please re open the branch on ford parkway because the other nearby branches are overloaded with…read morecustomers and there is an unbelievably long wait, especially the one on Grand ave where there are often three lanes of cars feeding the drive through with six or more cars in each lane - often extending onto grand avenue. The wait to get into that lobby is also outrageous. The ford parkway branch has been "temporarily" closed almost three months now. Why can't it open like all of the others stores in town?

I opened a new account yesterday and it was the nicest banking experience I have had in...forever…read more I was assisted by Mr. Mohammed Turay. The branch manager, Molica Yann, also went out of her way to meet me and make me feel welcome. I am not a rich person so it was nice to be treated like a valued customer- Mr. Turay, Ms. Yann, and all of the other employees were professional, conscientious and yet warm and friendly. Both Mr. Turay and Ms. Yann made sure I had their contact information and assured me I could call them with any questions or concerns. Today, one day later, Mr. Turay called to follow up and thank me for opening an account there and to see if I had any questions. 5 out of 5 stars. This branch has set a new standard for customer service. Based on this level of customer service I wish I could continue using the Highland Park branch, but they have definitely given me a favorable impression of Wells Fargo so I am going to consider WF for my other banking needs. I hope that I will find a similar level of service at the other branches in the Washington DC area.

Had an absolutely infuriating experience at this branch this morning. I realize my timing happened…read moreto be bad, which is why I sat waiting in the lobby for a banker to speak to for 45 minutes. (I didn't know you could make an appointment, now I do.) When I was finally "helped", I was told my email address is invalid. The email address that I've been using with their service for the past TWENTY YEARS. There's no way it's "invalid," as I got an email from WF not three days ago. Something was clearly broken on their end in their IT department. (Originally I attempted to conduct my business online via their website, but it was non-functional, so I tried the mobile version, which was also non-functional, so I had no options but to go in-person, which was WHY I was even here in the first place.) Max asked me for a different email, but I don't want to confuse my accounts or their system any worse than it already is, so I declined. He said it was "necessary" and I asked why, and he said "to send an electronic consent." WTF? I'm literally sitting in your branch in the flesh with my government ID and I can't VERBALLY consent? Are you for reals?? At a loss, Max picked up the phone to dial into some other Wells Fargo helpline. I had to repeat all my private info over the phone in public to this schmuck, who then proceeded to INTERROGATE me about how much/how long/how I planned to use the funds. He would not proceed without this detailed information. Extremely rude! Finally I was allowed to consent verbally, and I was given a couple of figures/rates. This is literally all I wanted. Just some real numbers so I could make an informed decision about my banking needs. Is that so much to ask?? These f*ckers made it difficult, insulting, and wasted over an hour of my time. This is NOT how you should treat a dedicated customer.

If I could give a zero I would. We are moving our 25 years of business from Wells Fargo and going…read moreto a small local bank. I waited 35 minutes in line. They only had 2 at counter. Manager could have stepped in early to help but didn't. Here is the kicker, after all that time I got to counter to buy Euros for our overseas trip. At the end of the transaction he tells me that I will get them in three days! They don't carry Euros anymore! Good by Wells. Never returning.

What even is a credit union? It's a bank for regular humans, right? Non-profit, like? I'm just…read morespeculating here, but at some point about fifteen years ago I switched all my regular banking from one of the big ones to Wings Credit Union. The branch hours and locations are noticably a lot less than a big chain, and there are problems with their website more often than I'd like to tolerate. But you also feel a much smaller degree of corporateness. I met with a financial advisor at this branch once many years ago, and that led to setting up my Roth IRA. I also got a debt-consolidation loan once and a car loan once, and both had about the best interest rates I could find. I used to have a high-yield savings account here, but I have found better returns elsewhere. (I should note that in November 2025 they were advertising a newer type of HYSA that seemed competitive.) I really get the impression that they are trying to help their members. There are Wings-specific ATMs in Costcos around here, but also the network of no-fee ATMs you have access to is pretty large. I'm definitely not inclined to switch banks in the foreseeable future, but it's worth noting that when I do want to visit a branch in person, I have to plan around my schedule to accommodate their hours.

Wings makes so many mistakes with my account . I have had my account randomly closed twice. The…read morestaff can't answer for or correct the mistake without issuing a new card . No 24 hour help, so when they make a mistake with your account on Friday your money is inaccessible until Monday . So not cool

Nothing but a bunch of racists, I wanted to set up a checking account for my daughters social…read moresecurity benefits to be deposited too, and they were giving me a hard time on purpose,saying I couldnt be hed beneficiary, i didnt have the right paperwork I had all the right paperwork and identification, even had social security fax over something, my name was all over my daughters paperwork being her representative payee and they still were being assholes,all you had to say was you didn't want my business,one lady said go back and get more paperwork and come back and I did for them to tell me the same thing,it was hot, I was with my kid and I wasted money for nothing going back and forth and all they saw was the color of my skin.would not recommend them to anybody. What they did was wrong and what goes around comes around

This place is just full of people who have nowhere else to be. You have a very high percentage…read morechance of standing in line for a long time for no good reason at all.

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I love this cafe as a resting spot while shopping…read more As a Capitol One cardholder you get half off drinks. Today they offered free cute luggage tags. My Iced mocha was delicious

Stopped in and had a pretty terrible experience - was a great location when Joe was the manager! :)read more

Crooks. Do not trust your Available balance" on the app. Apparently they will show you have a few…read morehindered, but keep everything pending, even though the balance reflects those purchases you've made. Before you know it you've paid hindered in "Courtesy pay". 10 years and it's a shit show of a bank. Do not use them. They'll give you the run around. I'll be closing this account in a few days. Kick rocks. The app is misleading as it gets.