Every time I speak to someone on the phone, they're kind of rude. I'm at 3 phone calls with the…read moresame experience. They are fine in person, so that's good. I don't know what is going on with the people who answer the phones, but it's bad enough that I think I'm going to close my account and go somewhere else. I have had better customer service elsewhere.

Great business banking relationship! They have super rates on checking, savings, and CDs.read more

Bank of America Edina is understaffed, but provides fairly good service. This gigantic bank offers…read morean alternative to the local banks like US Bank and Wells Fargo. . I hope they stay open! Bank of America dies open and close branches like any business if the area doesn't support the business. They do offer several advantages over a local credit union. They aren't perfect, but they certainly "seem" to try.

I opened an account with a well-regarded local bank in wanting to support smaller institutions -…read morethe fact that it had a solid 5% credit card may have been a factor as well. Found out weeks later that they offered notary services, so I dropped by - and sat through over an hour and a half with the lovely representative who'd opened my banking account with them. As a smaller banking institution, they have less financial insurance backing on anything they guarantee. Notarization is the act of a bank serving as a guarantor, and given that I needed notarization on documents concerning several investment and retirement accounts, I could understand that they needed to cross t's and dot i's to the fullest extent. Unfortunately, what they needed, I couldn't get from my Fidelity app. After an hour and a half of trying to obtain what they requested through various means, we called quits. Recalling my ancient Bank of America credit card that qualified me as a Bank of America customer, I called the Bank of America Financial Center on my way out to the car. They had several notaries on staff, and getting me scheduled for a quick visit on last-minute notice took all of two minutes on the phone. Kudos to the representative who also took the initiative to ask if I needed witnesses provided by the bank to plan ahead for my arrival; I did. Upon entering the banking center, I was guided to an office at the end of the space and immediately noticed a few unique traits about the notary seated there - his attire was on the flashier side of conservative, his gesturing and signature were equally grand, and his overall mannerisms hinted at a person of impatience in general. He wasn't overtly impatient with me. It was more the surprisingly quick glances over my documents, the rushed cadence of his speaking, his obvious impatience with waiting on team members to be witnesses. I get that the end of day was approaching, but his mannerisms seemed more a part of his overall personality to me than time sensitive. I'm amused in writing this line and being reminded that the lovely representative at the aforementioned local bank patiently sat past closing time when she realized I was also interested in opening the 5% credit card after having already opened the bank account for me - I had suggested addressing that matter another day, but I imagine she was happy to secure an additional account at the end of her day. Anyhow, a stark difference in customer service there. I still mentor in interpersonal and business communication, but even guests without communication training would be able to pick up on cues this obvious, even if they may not be able to pinpoint them enough to put what they are witnessing into words directly. A person trained in communication studies may observe these traits without being personally affected, but normal guests are more inclined to feel discomfort due to the sense of impatience that permeates his interactions. Not a good look for a bank that is a national household name. Unfortunately, the notary did only glance over the documents, so he didn't catch a document that needed his notarization. I thought that it was California-specific; it wasn't - but I wasn't the notary, and I was sitting with one. It is a notary's responsibility to their employer to check each and every document presented in any notarization request, especially in considering the weight of responsibility that a notary stamp and signature represents, so I'd have an issue with this oversight whether as a customer or if I was Bank of America management. Thankfully, Fidelity was a mere five minutes away, so I was able to run back to Bank of America to get that corrected and return the documents to Fidelity without losing much more time. Despite this mishap rooted in one team member's impatience, I will always recommend keeping one banking or credit card account open with a big bank. The far larger financial insurance policy means a more convenience experience overall, such as (normally) painless notary services and far less likelihood of hiccups in everyday spending (I've had two minor hiccups with my 5% local bank card already due to frequent traveling patterns they're not used to seeing). It's why I still keep my first credit card minimally active, even if the card incentives are no longer competitive given the rest of my little curated rotation.

Oliva is fantastic. I ran into some major problems with identity theft, and she helped me calm down…read moreand we worked through it, taking all the time that was needed to assist me.

They are honestly so rude and truly do not care about your business. I came in with questions about…read moregetting a new credit card and they looked at me like I was in the wrong place. Their facial expression seemed unimpressed and annoyed that I was there. Definitely go to a different location if you are wanting help!

Excellent bank they are so service minded , friendly , and sophisticated . They care about helping…read moreand people have character and integrity . And they do answer and you can get a live person !

Every time I make a deposit, the receptionist greets me by name. The staff is friendly. I highly…read morerecommend banking here!!!

Just having a hard time underst6why the Wells Fargo drive through is taking so much longer every…read moretime I go. There are only two clerks at the drive through and the lines are more than 3 cars deep in each line. We know drive through is about the only option since going inside is such a pain, so why don't they have enough people working the drive up? Do frustrating it's like this every time I come.

For anyone who is looking to open a small business account with this bank I would encourage you not…read moreto do so. Especially not with Casey Olsen. She literally wasted my entire time just to tell me she couldn't deposit a check made out to my business because LLC was typed on my check instead of "limited liability company" (which one didn't make any sense & two I could've been told that much earlier). The whole purpose for going in was to reopen a closed business account & she made it extremely difficult. luckily I was able to go to another bank & open up a business account & deposit my check with no problem. Which leads me to wonder why it was such a hassle for me to do so at wells fargo, considering the fact that my business banked with them since 2020. My experience was awful and it took up my entire morning. Maybe it's just this location & the person I dealt with, but from my experience I would urge small business owners not to open an account there.

Going down hill. I have had an account here for over 15 years, and over those years have conducted…read more100's of transactions. This location is out of the way for me, but it had safe deposit boxes which I need. The past few times I've gone to access my box it has been a long wait, ballpark 30-40 minutes (for a two min service to retrieve documents). Today I was told I need an appointment as they only have one banker and it may take hours until they are free. I was unable to make an appointment while there, so I attempted to call. No luck. So I go through the app, and after poking around for a while was able to find an appointment...for daaaays later. I know it's challenging to find people, but seriously...one banker for an entire branch? Do better.

I love this branch the banker I worked with got me situated. All ways come here when ever I need a…read morebanker great staff!

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I love this cafe as a resting spot while shopping…read more As a Capitol One cardholder you get half off drinks. Today they offered free cute luggage tags. My Iced mocha was delicious

Despite their support of the police, this is my credit union (for the moment)…read more Customer service is good and they answer questions well, without making you feel like and idiot. They're even nice when you forget to write down your member number (me) on slips at the drive through. They don't seem to be fee crazy, either. And, if your card is lost or stolen, you can get one SAME DAY at a branch.

I was a former member decades ago. I tried to rejoin yesterday but the management denied me to…read morerejoin. I had a bankruptcy 20+ years ago (100% payback) and had a loan with them at the time. When I filed I did so at 100% payback so they did receive all of their money. Now I have super high credit score and have had zero issues financially in over 2 decades. They didn't really explain why the management declined my application and the agent I was working with was very surprised that they didn't decline me. Perhaps it could be the bankruptcy but it's my understanding that a bankruptcy being held against you from over 2 decades ago isn't legal, so there's that. Also, I was actually attempting to open two accounts with one of them being my 6 year old daughter's first account which would have had a very high initial deposit plus a confirmed direct deposit well above the minimum which wings requires. This in addition to having a young child start her banking at that age can create a wonderful banking relationship throughout the future generations of that family; obviously that does NOT matter to this management or corporation. Based on the other reviews I am seeing it seems that I dodged a bullet. I do think it's a shame that they are illegally holding something against someone for something which occurred over 20 years ago, but it seems that this credit union no longer actually cares about its customers anyways.

Charged over 7% and I'm a Wells Fargo customer. The pesos were shipped over night though.read more

I went in there to open a joint account and thought it would be no big thing Actually had to…read moreschedule more than one appointment. It was a task in a half. Finally, things started to go right. An account was opened July 3rd, the federal holiday was on the fourth. By the fifth, they had closed a joint account. I do not know why, nor have they given any reason to me why they would do so. After going through so many hurdles to do something simple, I know that there are a number of resources banks use to evaluate credit risk and you are all privy to them. Check out: https://lifehacker.com/money/check-these-secret-checking-account-reports for more info. My mother has had an account with them for more than 50 years. They gave her the shaft. This bank has no business being in uptown, let alone in our nation. I think they even took a hit by gouging customers bounced payment fees not so long ago. I realize that they are everywhere but believe me, they are everywhere you do not want to be.

I've been a member for over 30 years when they were the IBM Credit Union. The service is terrible…read more If I'm going to be treated like trash, why stay with a credit union?. I can get terrible service at Wells, Chase, etc. but at least have more locations and be more convenient.

Good bank, too bad they facilitated the destruction of my father's life -playing into my family…read moredynamics by not doing or foreseeing right by my father and our relationship, especially where it concerned his accounts.