Feeling fortunate to have a glass company nearby when our windshield broke- we contacted Gateway and we were pleased with the friendly response and the timeline for the repair- the following day. However, we spent the afternoon at home waiting for the repair person who never arrived. Upon contacting the company office we were informed that we should have been contacted if the field operator was going to be late. We were not contacted. After making the call the field person did call and apologize, we cancelled the appt as we had other commitments and waiting another hour due to his lack of time management was not making us happy. In fairness the office did call and apologize - however the overall experience was disappointing. read more